We originally visited the Fareham store, where the two staff members were extremely helpful, patient, and honest. After getting all the information we needed, we placed our order online when we got ho... See more
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No high pressure selling. Brandon at the Fareham branch was fantastic. So helpful. Advised us on a bed and mattress to suit our budget. Highly recommended. 🌟🌟🌟🌟🌟
Superb service from Brandon really new his stuff looking forward to taking delivery of our new bed
We visited Fareham Wallington store today, Ed dealt with our questions and indecision’s perfectly. He answered all our queries and totally put our minds at rest! We weren’t rushed or bothered at all b... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Broadcut Retail Park, PO16 8SU, Fareham, United Kingdom
- 01329 237377
4.8
Excellent
286 reviews
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Great customer service from Dreams
Jennifer and Katherine were exceptionally pleasant and helpful during our visits to Dreams. They exhibited attentiveness and possessed excellent knowledge regarding products that would best cater to our needs.
November 18, 2023
Unprompted review
very happy with my service in store and…
very happy with my service in store and from the delivery man very helpful
November 18, 2023
Good nights sleep
Very professional staff with great knowledge of the different mattresses
November 17, 2023
May use AI-assist with repliesRead more
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Happy Ending …
Dreams have put my faith back in a large company , they have dealt with my issue promptly and satisfactorily. I’m really happy with my mattress and so is my back . They are definitely a company that listens to the customer.
November 17, 2023
Reply from Dreams - Fareham
Good morning,
Thank you for taking the time to leave your review. We offer a price match, so if an item you purchase goes down in price prior to delivery, we will honour the new price.
I tried to call you to discuss this further, but unfortunately I was unable to get through. I have sent an email instead, and look forward to hearing from you soon.
Many thanks,
Simon
The whole experience was outstanding
The whole experience was outstanding. Not pushy, allowed to go at our own pace. Every stage was explained thoroughly. Kat the sales lady new her product. So polite, knowledgeable and a credit to her company.
During the sale I was unwell, I was offered a chair and drink. I would have no hesitation in recommending Dreams to my friends😊
November 16, 2023
Unprompted review
Highly reccomend
I've used dreams 3 times this year as we've recently moved. Superb customer service, the salesman we dealt with had a great knowledge of the products and the everything we've bought has met or exceeded expectations. Will certainly buy from here again.
November 12, 2023
Good sales and informative
Good sales and informative. Delivery on time and we'll informed. Staff helpful and polite
November 4, 2023
Everything was delivered to the correct…
Everything was delivered to the correct room. The staff at the store were helpful.
October 9, 2023
exceptional service
everything was so easy, the staff member was very friendly and efficient making sure we got what we wanted at the right price, delivery was perfect on time and again the delivery guys were brilliant plonking the mattress straight on the bed and taking away the rubbish, very polite too which is not always the case nowadays. all in all a very good experience.
October 1, 2023
Good experience,got what I wanted…
Good experience,got what I wanted without any fuss or mistakes.Helpful assistance from staff.
October 12, 2023
Would recommend
Friendly professional service and advice, good product delivered promptly
September 17, 2023
5-Stars for the Delivery Team
Have not yet tried out the mattress as I have not moved into my property yet. However, 5-stars for the delivery team.
September 29, 2023
The lady that served us was very…
The lady that served us was very pleasant and helpful
September 26, 2023
Good experience.
The customer advisors were very knowledgeable and helpful. It made finding the mattress we needed very easy.
September 7, 2023
Excellent service
Knowledgeable staff wide choice covering My requirements good lead time on order And arrived when they said
September 1, 2023
Really great all round service.
Great quality of bed, so easy to order. Relatively quick delivery and pleasant person who put it together for me. But best of all, very helpful staff - how wonderful to be able to speak to someone for whom English is a first language (sorry to another large, prestigious retailer), and who is in my local store (not in a foreign country as was the case for said retailer above). And when I phoned back later in the day remembered me! This is how it should be. Thank you Dreams. I'll be loking to you first for any future new bed.
July 21, 2023
Excellent service first class knowledge…
Excellent service first class knowledge of what I needed with suffering from Spinal Stenosis would recommend Dreams for all you bedding requirements
August 14, 2023
Unprompted review
Enjoyable experience
From start Sales team understanding and not pushy, but being polite and helpful. The delivery guys Simon and Brian were also quick and tidy, wearing overshoes and removing every trace of them being there. Great team service.
July 22, 2023
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