Warm welcome when entering the store. Knowledgeable staff, good selection of products. The mattress test was very useful. Good quality products. Store was busy but not rushed. Impressed by management... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was greeted by John who was friendly, professional and extremely helpful. He explained the sleep match system and offered me a pillow. He then showed me several mattress that best suited my need and... See more
The member of your staff that we dealt with Gerry went above and beyond with help, nothing was too much for her, we are very pleased with the treatment we were given
I visited Dreams Farnborough to buy a replacement mattress and received a very warm welcome. All the staff were friendly and helpful when I first arrived. Jacqui, who helped me during my visi... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6 Solartron Retail Park, GU14 7QJ, Farnborough, United Kingdom
- 01252 372225
4.8
Excellent
514 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The assistant was so very helpfull
The assistant was so very helpfull,smooth delivery ,very happy with everything.
May 8, 2026
The entire experience start to finish…wonderful
The entire experience start to finish was wonderful. Never realised just how important a mattress was but now l know after sleeping for 1 week on the mattress specially selected for us based on the mattress test. Never slept so comfortably. Thank you to the lady that helped us from beginning to end. Her name has left me but South African lady.
May 5, 2026
I love it the guys are amazing and…
I love it the guys are amazing and talking and lovely
May 3, 2026
The shopping experience was excellent
The shopping experience was excellent, the communication was excellent especially from the delivery perspective and especially so when the wrong bed got delivered the communication excellence kicked in, they worked overtime to rectify the situation. It’s always been my opinion that a company that handles complaints with diplomacy and care is deserving of high praise. I would highly recommend using this company.
May 3, 2026
Excellent all round - very happy customer
From the expertise in the showroom, to the excellent delivery guys taking all my old bed away and building my new bed - it's been great. Couldn't have asked for better service. My new bed and mattress are perfect - I'm getting a great nights sleep now!
May 1, 2026
Very helpful assistant guiding us to…
Very helpful assistant guiding us to the best mattress for our needs. Delivery to room of choice and take away old mattress was very good
April 25, 2026
Excellent service
April 18, 2026
Excellent from start to finish
Excellent customer service, relaxed, open discussions and allowed us time to figure out what we wanted.
The mattress is perfect and we are so happy with it!
March 1, 2026
Helpful staff and great experience
We were welcomed to the store when we entered the store.
Douglas explained to us the difference between the beds, so fixed headboards and the headboards that are move up and down. He also went through the different in prices.
Douglas then let us have a look around without be hassled, with the information we had been given to begin with, we were abke to find the bed we were after very quickly.
Thank you for all your help.
April 10, 2026
Unprompted review
Such a helpful team!
Such a helpful team in the Farnborough branch. Very friendly, helpful, knowledgeable and professional!
April 7, 2026
Unprompted review
Overall great :)
Staff who served me at the store was welcoming. Good delivery service and team who arrived. Overall great.
April 1, 2026
Good comfortable bed
Good comfortable bed. Excellent service from the sales lady at Farnborough and high praise to the delivery guys who were so helpful
March 14, 2026
The full Dreams experience
We walked into the store with no idea what we needed, all we knew was a new mattress was our aim. Once Douglas Graham the sleep specialist had found us he took all our stresses away with his fab product knowledge and down to earth character. We looked at a few options and then he showed us the tempur mattress range and this blew our minds. My partner nearly fell asleep in the showroom lol. We then purchased a Tempur mattress and matching pillow each and left with a cuddly mascot for the bed. Thanks so much for all your help Doug you are a star!!
March 1, 2026
Unprompted review
Brilliant customer service, excellent quality product, highly recommended!
Can't thank the team at Dreams enough. Excellent customer service, start to finish, knowledgeable, professional and always polite.
Excellent quality product and expertly put together by the assembly team, Marc and Dorian, these guys were brilliant, couldn't do enough for us! Marc & Dorian took great care with their work, very thorough, polite and did an excellent delivery & assembly job.
I'd highly recommend buying your beds and matresses from Dreams. Thank you very much guys, a superb customer experience. Kind Regards, Warwick.
March 4, 2026
Unprompted review
Replacing our Mattress
Hannah was very knowledgeable on all the products both mattresses and pillows that we were looking for.
Overall serive in the shop was excellent.
Delivery time of1 week was also great and early morning.
March 9, 2026
Unprompted review
Helpful staff who were happy to explain…
Helpful staff who were happy to explain the various mattresses. We didnt feel that we were hurried.
March 6, 2026
Bed arrived on time, happy, no isses
Bed arrived on time within the window given, with a call about to say they were 20 mins away. Very respectful & courteous delivery team. No issues what so ever. Happily recommend Dreams.
March 1, 2026
Pleasant experience, very helpful to usvery helpful understanding our needs…
very helpful understanding our needs and worry about getting the correct bed for us.
February 27, 2026
Amazing staff
As soon as we arrived to the store the staff was fantastic, the delivery was on time and the two men who delivered our items was absolutely amazing
February 27, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.