Great experience from meeting Hannah at the door using the machine to assist finding the right type of mattress. Hannah was extremely helpful and manage to find a mattress with a saving of £900 due t... See more
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Warm welcome when entering the store. Knowledgeable staff, good selection of products. The mattress test was very useful. Good quality products. Store was busy but not rushed. Impressed by management... See more
I was greeted by John who was friendly, professional and extremely helpful. He explained the sleep match system and offered me a pillow. He then showed me several mattress that best suited my need and... See more
The member of your staff that we dealt with Gerry went above and beyond with help, nothing was too much for her, we are very pleased with the treatment we were given
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6 Solartron Retail Park, GU14 7QJ, Farnborough, United Kingdom
- 01252 372225
4.8
Excellent
515 reviews
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Amazing staff
As soon as we arrived to the store the staff was fantastic, the delivery was on time and the two men who delivered our items was absolutely amazing
February 27, 2026
The delivery crew were amazing
The delivery crew were amazing - cheerful, helpful, nothing too much trouble. The bed is just what I had hoped, the right colour and very comfortable
February 20, 2026
Very impressive service from start to…
Very impressive service from start to finish. The store staff were very helpful in helping me to find the right mattress for me - no pressure to select a specific mattress they just helped me find the right match for me. The delivery date was arranged prior to leaving the store. The delivery team notified me the day before of an approximate delivery time and then this was confirmed on the morning of the delivery. As for the mattress - it is so comfortable. Just what I was looking for.
February 17, 2026
With Dreams I am now Dreaming
I’m enjoying the comfort of my bed and thanks to the advice and experiences I had when I bought the bed.
February 15, 2026
Very good experience with Dreams
Very good experience with Dreams, the sales lady in the show room was very helpful and the delivery was easy the delivery men were very friendly and as it was raining bought the new mattress up stairs for us !!
February 15, 2026
I excellent & knowledgeable customer service from Doug!
We visited Dreams at Farnborough this morning planning to hopefully buy a new mattress. We were greeted by Doug who was extremely welcoming. If I’m honest we didn’t really think we needed any help but it seems the world of buying a new mattress has changed since our last purchase 7 years ago!
Doug explained the sleep analysis process and we were both placed on a bed with a computerised device with all of our data loaded which was able to analyse they type of mattress that would suit us both the best - it was spot on!
Doug steered us in the right direction and I have to say had an excellent and extremely detailed knowledge of the science behind the sleep and what would be best for our various aches and pains etc.
Usually and in the past we wouldn’t have thought we needed help, - but with such an important and expensive purchase we didn’t want to make a mistake or bad choice and we both felt that Doug really helped us with that.
We did make a purchase today and we are really pleased with the decision we made.
We would both like to give Doug a big thank you, not only for your knowledge but your friendly happy manner! 🤩
February 14, 2026
Unprompted review
Flawless experience identifying, buying and delivering bed comfort!
Very helpful and great sales team. Thoroughly patient in talking through what my son & I needed individually for comport (medium. firmness, pros and what type's mattresses might work given our particular sleeping style).
Seamless in arranging delivery dates and advising during process leading up to timely and user friendly delivery.
February 4, 2026
This new mattress is very comfortable
This new mattress is very comfortable. No more stiff shoulder.
February 6, 2026
very attentive staff in Farnborough…
very attentive staff in Farnborough branch. I am in a wheelchair and Gerry was very helpful. She allowed my husband to move the beds around in the showroom so I could also test the mattresses! we purchased the mattress when it wasn't in the sale. when it appeared in the sale a few days later it just took one phone call to customer services and a refund was issued straight away!
February 6, 2026
I went in for a single bed and…
I went in for a single bed and mattress. Staff were very helpful and explained about the difference in each mattress. I had a lovely experience in dreams and was very happy with the service.
February 6, 2026
Really happy with creations and very…
Really happy with creations and very pleased with our bed it’s very comfortable and easy to use
February 16, 2025
HELPFULL STAFF
January 31, 2026
I was allowed plenty of time to make my…
I was allowed plenty of time to make my mind up.Shown round the shop leisurely and explained how each product works to give you a good nights sleep
January 31, 2026
Superb quality and timely delivery with…
Superb quality and timely delivery with polite and efficient staff, both in-store and the delivery team.
January 30, 2026
.very comfy mattress
January 23, 2026
Very helpful staff
Very helpful staff in the shop who found answers quickly to our questions.
Delivery staff very friendly and arrived when they said they would. Very professional
January 12, 2026
A great team who were happy and knowledgeable to help us make the right decision for us!
From the moment we entered the door we were greeted with smiles and a vast amount of product knowledge. With no pushy sales but a team helping us make the correct decision for us.
Within days we have received our mattress from an equally friendly delivery team.
We’ve been using Dreams for years and have always improved the service.
January 17, 2026
Unprompted review
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