I had a really positive experience at Dreams Beds two days ago, thanks in large part to Arshil. He was extremely knowledgeable, professional, and very well spoken. He took the time to understand wha... See more
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Salesman, Rease, came up and gave me a warm reception. He was very knowledgeable, patient and advised me of the Sleepmatch machine that could advise best type of bed for me, which was great. I was... See more
Updated: The service team has tried to make amends based on my previous review, and the quality of my mattresses and beds so far have been good. Also the delivery team was very good, so I've update... See more
Company replied
Excellent Delivery Service (in two). Driver's name: Octavian. THANK YOU ! Text received the day before with a 2 hour time slot followed by a call from the Driver 5 minutes before on the day of deliver... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
46 Ballards Lane, N3 2BB, Finchley, United Kingdom
- 02083 434747
4.7
Excellent
135 reviews
Asks customers to review
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Service to dream of in Dreams
We were met in store by Audrey. I explained I needed a new mattress for my 17year old daughter . Audrey was wonderfully helpful and efficient: Guiding my daughter through the whole process of finding the right mattress for her. The mattress we bought was delivered a few days later. My daughter loves it.
November 16, 2025
Salesman was super helpful
Salesman was super helpful. Good price and no-hassle delivery
September 26, 2025
Very friendly, and helpful staff
Very friendly and helpful staff. I was shown several options, of both base and mattress. Giving me advise on pro's and cons for my needs. I had the opportunity to trial the computer bed, to aid my choices and laid on several mattresses, some several times.
October 11, 2025
Great experience
Audrey is a real asset to Dreams . She was friendly, helpful, knowledgeable, patient and courteous. A complete joy to deal with.
Making the sale with her was straightforward and easy. She was able to provide specific information when I needed it, enabling me to proceed with my purchase with peace of mind.
Beds shipped out of the country- now arrived; 2 minor hiccups, but otherwise overall very happy
August 30, 2025
Very helpful staff.
Very helpful staff, didn't try to push us into purchasing any particular mattress.
September 6, 2025
Really good experience purchasing a new…
Really good experience purchasing a new bed and mattress at Dreams. Attentive customer service throughout the process.
July 27, 2025
Unprompted review
Very good service from start to finish…
Very good service from start to finish and the bed is absolutely fantastic.
Very professional experience from the sales team and the insulation team were very obliging and tidy.
July 25, 2025
Highly recommend Dreams
Absolutely thrilled with our new sofa bed. Although not used as a bed yet, it is so comfortable and admired by everyone. The staff throughout have been so helpful and obliging from our purchase at the Finchley branch of Dreams to the setting up by the friendly delivery men
July 12, 2025
My son seems really happy with his new…
My son seems really happy with his new mattress.
July 13, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How is it that less than 2 years that…
How is it that less than 2 years that the mattress has torn whilst ive tried to clean a small part of it. This cost me £1,500 and it should last me years. This is terrible. I was using a wetwipe to clean a small part of it after sprinkling bicarbonate of soda to get rid of dog pee.
How can it rip so easily.
July 10, 2025
Unprompted review
Reply from Dreams - Finchley
Good morning Pauline,
Thank you for taking the time to leave us your review.
I am sorry to hear of the damage to your mattress.
In order to look into this matter in more detail, I have requested your order details via Trustpilot, as they were not submitted with your review. I do hope to receive this information soon.
Many thanks,
Kishan
Good service when buying
Good service when buying, delivering and putting the bed together. Comfy bed and mattress at a very reasonable price
July 4, 2025
I want return the mattress all done…
I want return the mattress all done hurt my back..!!
June 14, 2025
Reply from Dreams - Finchley
Good afternoon Daljinder,
Thank you for taking the time to leave us a review.
I’m sorry to hear that you’re not finding your new mattress comfortable. I did try to call you to discuss this and help find a resolution but was unable to reach you, so I’ve followed up with an email.
I look forward to hearing from you and hope we can resolve this promptly.
Many thanks
Hassan
The quality of everything was good and…
The quality of everything was good and also the variety of products were great. I like it.
June 10, 2025
Unprompted review
A very easy transaction from beginning…
A very easy transaction from beginning to end, kept updated and given time of expected delivery excellent service thank you
June 6, 2025
I love Dreams!!!!!!
Audrey was friendly and knowledgeable.
She knew who the management was and promoted and spoke about Dreams very positively.
I felt like I was being looked after by a Familey run business. Audrey really got me in the "buying" mood, Dreams products are lovely however the attitude of your sales lady Audrey brought me back in spending money. Don't loose this lady, a good company is only as good as its staff and this lady cares.
May 30, 2025
Unprompted review
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