I had a really positive experience at Dreams Beds two days ago, thanks in large part to Arshil. He was extremely knowledgeable, professional, and very well spoken. He took the time to understand wha... See more
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Salesman, Rease, came up and gave me a warm reception. He was very knowledgeable, patient and advised me of the Sleepmatch machine that could advise best type of bed for me, which was great. I was... See more
Updated: The service team has tried to make amends based on my previous review, and the quality of my mattresses and beds so far have been good. Also the delivery team was very good, so I've update... See more
Company replied
Excellent Delivery Service (in two). Driver's name: Octavian. THANK YOU ! Text received the day before with a 2 hour time slot followed by a call from the Driver 5 minutes before on the day of deliver... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
46 Ballards Lane, N3 2BB, Finchley, United Kingdom
- 02083 434747
4.7
Excellent
135 reviews
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Excellent Customer service
I bought an additional mattress from the Finchley Central London store. I always seek out Audrey - one of the Dreams’ advisors. She totally understands my needs and has a very impressive knowledge of beds and mattresses. With Audrey’s help, I chose a Tempur medium mattress. Very much looking forward to the delivery.
April 25, 2025
Unprompted review
The quality of the products are very…
The quality of the products are very good, the delivery people were professional,know all about the product and friendly. I am happy with my purchase. Thank you
April 26, 2025
Outstanding service from start to…
Outstanding service from start to finish. The Dreams Finchley team listened to our needs, guided us to the perfect bed, and made the whole process effortless. Now we wake up feeling like we’ve spent the night in a 5-star hotel every single morning. Highly recommended!
April 26, 2025
Single bed was delivered on time. Firm, supportive and comfortable.
My single bed was delivered on time, on the specified day. The guys were quick and efficient to assemble and put it where I specified and then add the mattress and 2 storage drawers. The drawers have ample space to put away sheets, duvet covers, etc.
A very comfortable and firm mattress, with plenty of support. A really good purchase.
April 11, 2025
Professional service
As soon as I entered the shop, I was welcomed. The shop assistant gave me professional and kind advice and service in order for me to choose the right product for me.
March 29, 2025
Unprompted review
All the staff and delivery guys were…
All the staff and delivery guys were very good.
February 21, 2025
Great service from point of sale to…
Great service from point of sale to delivery. The sales advisor was very knowledgeable and advised us wisely.
February 20, 2025
They came a couple of hours earlier…
They came a couple of hours earlier than intisipated which gave me more time for the rest of my day
January 29, 2025
The whole experience was great from the…
The whole experience was great from the shop, delivery and care I should do before I make the bed. Great all round
January 25, 2025
Alastair in the Finchley branch was…
Alastair in the Finchley branch was exceptional. Deserves a bonus!!
Very helpful, polite and pleasant
January 8, 2025
Unprompted review
Excellent service and and great quality…
Excellent service and and great quality product
December 14, 2024
excellent service
excellent service.
knowledgeable in store adviser
very helpful and polite delivery men
November 18, 2024
the sales men were very nice and…
the sales men were very nice and helpful no trouble at all and the guys who fixes the bed they were excellent very helpful and efficient intotally recommend dream
October 19, 2024
The salesperson was very helpful and…
The salesperson was very helpful and knowledgeable about the products; he listened to my requirements and needs and helped me choose the right bed for me. I am very happy with my purchase and cannot fault any part of the choosing/buying process.
October 19, 2024
From start to finish
From start to finish, a really good experience. They were so helpful and friendly in our local shop. The whole ordering and delivery process went very smoothly and we are delighted with our new mattress.
October 11, 2024
Excellent
It was easy to order bed in shop very helpful also the men who delivered were also very helpful and tidy I am very pleased overall
September 21, 2024
Mattress delivered on time.
Mattress delivered on time.
Helpful delivery men.
Mattress very comfortable.
No problems at any time.
September 21, 2024
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