I went to the Fulham store and found the staff to be very welcoming. The service was friendly and the staff was very knowledgeable about the products and made the whole process easy. I particularly... See more
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I had a great experience at the Fulham location of Dreams. I recently moved to the UK by myself and needed mattresses and bedframes without breaking the bank. James was an incredibly knowledgeable s... See more
We were met at the door by Liibaan (Lee) who immediately sorted out where we could park and led us through the process of choosing a king sized mattress and a single guest bed. He was endlessley helpf... See more
The staff were friendly and knowledgeable, the delivery was fine but there was a small issue with the mattress. Once I got the plastic sheeting off the mattress, I noticed two dark lines at the bot... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Wandsworth Bridge Road, SW6 2NY, Fulham, United Kingdom
- 02077 312080
4.7
Excellent
98 reviews
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Trying out the mattresses and seeing…
Trying out the mattresses and seeing which one is the best which was very helpful...which helped me pick the best choice..the assistant was very helpful and patient and explained to me which one is best for my back..and best posture..very happy..
December 30, 2024
Excellent way to choose a matress
The mattress suitability system was very helpful and helped us narrow down our selection.
The staff are knowledgeable and extremely helpful. Products seem well priced and good quality
January 24, 2025
Unprompted review
The mattress is very comfortable I’m…
The mattress is very comfortable I’m sleeping nice the delivery it was on time and the people very polite I’m very pleased
December 10, 2024
Excellent serviced purchased matress in Cardiff with very helpful and knowledgeable member of the Dreams team” the item was delivered to Putney as requested! Super delivery service item delivered safe
Received a phone call the day before delivery informing me what time the matress would be delivered arrived exactly at that time! Helpful delivery team upbeat and happy in the role! Truly the “Dream team!”
November 22, 2024
Great service and delivery
November 1, 2024
Excellent service throughout
Excellent service throughout. Good communication from the company re. delivery of my new mattress. The two men took my old mattress away and put the new mattress on the bed - all done very efficiently.
September 28, 2024
Great service from start to finish…
Great service from start to finish helpful staff delivered on time great customer service.
August 22, 2024
Adnan was extremely helpful and patient…
Adnan was extremely helpful and patient with us. Thanks
August 5, 2024
Unprompted review
The staff were friendly but...
The staff were friendly and knowledgeable, the delivery was fine but there was a small issue with the mattress.
Once I got the plastic sheeting off the mattress, I noticed two dark lines at the bottom/top edge which I could not fully remove and seemed to be ingrained into the fabric. This is not a huge deal but I feel I have been sold B-stock.
I filled in a response to Dreams to let them know that I do not want to swap the mattress as it was a lot of effort to bring it up the stairs and lay it out, but not really happy with the B-stock standard.
I expected, at least, an acknowledgement and an apology but no response at all.
July 5, 2024
Unprompted review
Positive experience from showroom to…
Positive experience from showroom to delivery. We love our new beds.
July 7, 2024
Dreams
Excellent service.All questions answered.Excellent knowledge of staff about all products.
June 22, 2024
The sales person was polite
The sales person was polite , not pushy regarding the sale.
He explained how delivery would happen
Couldn’t have wished for a better experience.
May 11, 2024
A most satisfied customer
Very helpful salesman efficient friendly and helped us to make the decision to purchase a mattress & divan very easy indeed. A pleasant experience all round and delivery on the day was seamless and we are delighted with our new bed! Thank you Dreams Fulham! Extremely satisfied.
April 29, 2024
Excellent service that I now properly appreciate
This is my second mattress purchase from Dreams that we are totally happy with. I made the mistake of going to John Lewis in between this purchase and our last, and the experience was horrendous. I now really appreciate the good service and product standards Dreams give.
I really regret not just coming straight back to Dreams in the first place. Thank you for restoring my faith in High Street retail.
March 8, 2024
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