Amazing communication helped me find a different bed from what I wanted and I loved it. Jordan was a lovely lad who took his time to explain everything to me and was very helpful throughout the hole... See more
Location
Switch locationUnit 6B, Metro Retail Park, Pine Tree Way, NE11 9XU Gateshead, GB
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See what reviewers are saying
The service was great showed me and my wife around explaining every feature of the beds and we got the right bed exactly how we wanted Justine went beyond we can’t thank her enough I will be back to m... See more
Jane and Justine were both lovely and very pleasant, very professional when it came to advising us about the bed we bought. Would highly recommend.
Had great service from Jordan and Zoe at Dreams Gateshead Metro and Gateshead Team Valley respectively, very friendly people, knowledgeable and professional. Hopefully my mattress will be the perfect... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6B, Metro Retail Park, Pine Tree Way, NE11 9XU, Gateshead, United Kingdom
- 01918250033
4.8
Excellent
166 reviews
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Excellent service from Dreams
Excellent service from Dreams from beginning to end. Friendly and helpful staff from entering the store, not pushing for a sale which was great but we did buy a mattress and bed. Delivery and disposal of our old bed was well worth the money, no hassle at all. Very happy customers with a very comfortable bed!
August 4, 2024
From sales to delivery -perfection
From sales lady in the shop to date of arrival and the 2 lovely guys who set the bed up for me I couldn’t fault the service.
The bed itself is perfect for me and my mobility issues and YES helps me to sleep (at last)!
August 1, 2024
Good service all round.
Good service in shop. Fast delivery.
Good communication as to delivery slot.
July 28, 2024
I was greeted very nicely by justine…
I was greeted very nicely by justine who asked me what I was needing and asked if I tried the dream sleep bed to best measure what mattress I needed. I was asked if I wanted a cup of tea. Overall experience was great.
July 12, 2024
Very simple and straightforward.
July 26, 2024
Great service arrived on time guys Mattress very…
Great service arrived on time guys very helpful no probs. Mattress very comfortable great.
July 20, 2024
Shop at Dreams !
Dreams was patient enough to hold my order for three
months ;and when the time came ,promptly delivered
The team was excellent ,having driven up from Halifax ,
and made sure that everything was as I wanted it .
July 14, 2024
metro centre store
Zoe at the metro centre store was just brilliant. Very knowledgeable patient and understanding.
My mam loves her new bed and mattress.
Great product and great value
Thank you
July 6, 2024
Staff very good and bed very smart and…
Staff very good and bed very smart and comfortable
June 29, 2024
Great showroom
Great showroom. Loads to choose from. Jasmine was great. She helped us choose our new bed and mattress. Can't rate highly enough.
May 31, 2024
The customer service was spot on.
June 23, 2024
Quick delivery
Quick delivery . Like it when delivery people put covers on their shoes. Mattress is very lovely . Look forward to bed time .
June 22, 2024
The staff were lovely
The staff were lovely, They were very helpful and delivery was smooth. I'm very happy with my purchase.
June 16, 2024
Great experience
Great experience! Drew at the metro centre branch might have even gave us the best service we've ever received. Very knowledgeable, patient and helpful.
Absolutely would recommend.
May 18, 2024
Lovely service at the Gateshead branch
Lovely service at the Gateshead branch. They sold us the right mattress with the use of the sleep analyser and we are enjoying every night sleep!
May 25, 2024
Very helpful in store and delivery was…
Very helpful in store and delivery was excellent The lads were great putting the bed up
May 26, 2024
I meant the bed and mattress oops
The dream team who delivered my sofa were really helpful greeted with a smile and put the foot stands on the bottom of the sofa 🛋 really well the sofa is lovely and comfortable for me thanks Best regards michelle oops I meant the bed and mattress got the sofa from next furnishing store so the bed and mattress is lovely and comfortable got it the wrong way round haha 😆 the delivery 🚚 service was 😊 great!!!
May 19, 2024
Great customer service - no pressure to buy
Buying a mattress from Dreams was seamless from start to finish. I tried the Sleep match bed which suggested several mattresses for me. At no point did I feel pressured to buy anything; the customer service was fabulous. I was given a date and my mattress arrived a week later. The delivery guys were great and there were no issues. My mattress is lovely and I've had no issues so far. If you want a quality mattress with lots of choice, I would definitely recommend Dreams.
May 6, 2024
The staff at Dreams Gateshead listened…
The staff at Dreams Gateshead listened very carefully to what I wanted in terms of the bed etc and finance. I left there happy with the reassurance explanations I was given and my decision to go ahead with the purchase.
May 3, 2024
Unprompted review
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