Very helpful service, the guy was polite and friendly, helped me get sorted, gave me options without promoting unneeded junk or trying to leave my price range. He explained all the little things... See more
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I was greeted by Emma at your Gillingham branch. She was extremely informative and nothing was too much trouble for her. Emma explained everything and took me through my options once the technology b... See more
Was very unsure on what we wanted but had a budget and with the guidance of Gary have been able to get something that ticked the boxes
Emma at Gillingham was excellent she showed us all the mattresses that were appropriate for our needs, after having tested us on the measuring bed in the store, she gave us pillows that we could test... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gillingham Retail park, ME8 0PU, Gillingham, United Kingdom
- 01634 239062
4.7
Excellent
250 reviews
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New mattress arrived thank god very…
New mattress arrived thank god very cozy and comfy
March 21, 2026
Very smooth purchase of Dreams bed and side tables.
The whole experience went very smoothly and our chosen bed was delivered on the day and time agreed/specified. The old Dreams bed and all packaging was removed and the fitters were happy and helpful, as was the sales member who took our order.
March 17, 2026
Unprompted review
Jamie from the Gillingham store was…
Jamie from the Gillingham store was exceptional on his knowledge of the mattress dreams had to offer . Would recommend to friends and family
March 16, 2026
Unprompted review
Fab service
Fab service, not pushy. Used the fancy sleep analyser bed which gave us a choice of 4 beds "suitable" for us. That stopped us laying on 40 beds getting confused which felt best etc. Anyway we bought a very comfy bed stress free at a reasonable price
September 27, 2025
The staff in store were very helpful
The staff in store were very helpful. And the delivery guys were excellent
February 27, 2026
May use AI-assist with repliesRead more
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Fairly good but purposefully misled
Our experience was good, however, we were asked if we wanted extra cover, the man said I am giving you a mattress protector for free anyway should be £70, but did we want the cover? We declined and the mattress protector was never mentioned again. It is our understanding now you only get that if you take the extra cover, however, he did use the words throw in the protector for free anyway, it wasn’t explained clearly. He also did not mention taking it to the room is an extra charge, we believed it was a standard charge until we saw dreams advertising free delivery. Overall happy with our purchase but we do believe we were purposefully misled. However, the delivery men were great and even helped fix the bed a bit.
January 18, 2026
Unprompted review
Reply from Dreams - Gillingham
Good afternoon Jess,
Thank you for your recent review.
I am sorry to hear that you are dissatisfied with a part of our service.
We have contacted you today to discuss this further and look forward to hearing from you.
Kind Regards,
Wayne
The mattress is comfortable and was…
The mattress is comfortable and was delivered exactly as planned
February 15, 2026
The staff delivering the mattress base…
The staff delivering the mattress base were very helpful and mindful of my property. They explained what would be happening and showed me how to use the mattress base.
January 30, 2026
Fantastic jamie ,helped pick a bed
Fantastic jamie ,helped pick a bed.
Delivery was spot on.
Can't fault dreams at all.
February 8, 2026
Great staff always happy to help
February 4, 2026
Quick service
The gentleman that delivered were earlier then expected, so efficient and very nice.. .all done and dusted in about 15 mins. Very happy with service
January 24, 2026
DREAMS SELL BEDS.I have found I wake up sweeting and have to get up to cool down and give time for bed to cool.I have noticed that my side of the bed is slight sagging.
I FOUND MY NEW BED A BIT SWEETIE. I WAKE UP AT NIGHT AND HAVE TO GET UP TO COOL DOWN. I FOUND MY NEW BED IS SAGGING IN THE MIDDLE JUST SLIGHTLY. I HAVE NOT HAD A REALLY GOOD NIGHT'S SLEEP SINCE I BROUGHT THE BED.
January 24, 2026
Reply from Dreams - Gillingham
Good Morning Robert,
Thank you for taking the time to leave your review and for speaking with me this morning.
As discussed, we can offer an exchange on the mattress under our 100night comfort guarantee, please visit the store when you can to discuss further.
Kind Regards,
Faye
Jamie was very helpful and polite
Jamie was very helpful and polite. Put me on the machine which decided which mattress I needed. The price for bed, mattress and headboard was very . The bed turned out to be very comfortable. Will surely visit the store again.
December 5, 2025
A very good selection of quality beds. Helpful staff and sleep analysis equipment.
A very good selection of quality beds at the Gillingham branch to choose from. The staff where very helpful, particularly Ian who guided us through the options most suitable for, and tailored personally for us. The Gillingham branch have an amazing piece of equipment/bed that Ian invited us to use, which analyses an individual's weight and body shape in 2 of your sleeping positions for 1 or 2 people. When the analyses is complete the equipment recommends the type of mattress most suitable you.
January 29, 2026
Unprompted review
Early and efficient delivery
My mattress was delivered on the appointed date. The delivery guys were efficient and came conveniently early within the allotted time slot.
December 17, 2025
Easy to order,delivery was on time and…
Easy to order,delivery was on time and a very comfy bed.
January 25, 2026
Best shopping experience in a long while…
Amazing shopping experience in the Gillingham store. Gary was helpful and gave a lot of advice and assistance, but also gave us time alone to chat and wander. Now awaiting delivery and hope that experience will be as good as the service we received in store.
January 21, 2026
Unprompted review
Happy!
Went in and got exactly what I wanted! Was fairly quick, with Jamie offering me the choice of three, and talking me through the process. Can’t wait for it to arrive now!
January 19, 2026
Unprompted review
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