Dreams - Gravesend Reviews 

216
TrustScore 5 out of 5

4.8

Imperial Retail Park, DA11 0DQ Gravesend, GB


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Rated 5 out of 5 stars

Caroline at Dreams in Gravesend was very helpful, I told her our budget and type of mattress we was looking for. She showed us a few that matched the criteria let us test them out and gave us som... See more

Rated 5 out of 5 stars

The salesperson was very knowledgeable he explained everything about the bed and he was very kind and patient When I wasn’t getting through with the bank transfer. All the staff at the Gravesend branc... See more

Rated 4 out of 5 stars

Bought two mattresses: super king, double. To replace existing 10+ year old mattresses: nothing really wrong with SK, but D had springs protruding. Large selection on show, some very expensive! Chos... See more

Rated 4 out of 5 stars

We were made very comfortable with our purchase, assisted by Caroline, who explained all that we needed to know. She showed to us that she cared about our choices that we made couldn’t have asked fo... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Imperial Retail Park, DA11 0DQ, Gravesend, United Kingdom

  • 01474 327451

4.8

Excellent

TrustScore 5 out of 5

216 reviews

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4.8

All reviews

(216)

14,190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Second time.

It’s the second time that I’ve purchased a bed from Dreams and was so pleased with the whole experience and the quality of the bed, helpfulness of staff, and delivery service.
I would recommend them to anyone wanting to buy a bed. Excellent service at the Gravesend branch.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Dreams can come true,

Dreams can come true,
Look at my new bed,
I really love you!
Don’t give up till you have one!
Don’t give up till your old one’s gone!
Dreams can come true!

Love it

April 27, 2025
Rated 5 out of 5 stars

Great job

Very helpful staff , loved the special bed that works out what sort of mattress you require , and trying out the mattresses that are in store that it picks .

April 25, 2025
Rated 4 out of 5 stars

In store the staff were helpful

In store the staff were helpful, always ready to answer questions.
The delivery was on time, and quick in removing the old bed and frame for disposal, and replacing with the new bed and mattress.
Bed is comfortable, and was a good purchase.

March 29, 2025
Rated 5 out of 5 stars

Lovely clean shop.very polite and

Lovely clean shop.very polite and
helpful staff.knowledgeable. Good old fashioned customer service. Well done.
Did everything I asked for.
Thank you Gravesend store

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great beds, great service

The staff at our store were very helpful and knowledgeable about their products. We bought from Dreams before and have no hesitation in recommending them.
The delivery guys were very careful when moving the new beds in, and removing our existing ones. They phoned to give me an arrival time.
Great service all round.

March 14, 2025
Rated 5 out of 5 stars

My Dreams new bed experience…

Reece was very professional and knowledgeable about the beds. He was very patient and helpful. I purchased the bed on his recommendation. The installation team were also very professional and friendly. Great work all round. Highly recommend Dreams Gravesend. Well done everybody

February 27, 2025

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