Excellent service. Lorna at Hereford was really knowledgeable, helpful and personable. Made us feel really comfortable. Very confident in the product we bought, and we were even happy to be shown a be... See more
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We were treated very respectfully and the sales assistant Anna was very helpful and patient with us. It was lovely to try the mattress out and compare it with others and this helped with our final dec... See more
Anna at the Hereford store was amazing for us! We went in not having a clue on what we wanted as we were coming from a 13+ year old mattress. Feels like she knew us really well after testing just a fe... See more
Goods delivered on time but the Mattress Cover purchased did not. We were told that it would be delivered by post, after numerous phone calls to the Hereford branch we were told that it had not been p... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Salmon Retail Park, HR4 9SB, Hereford, United Kingdom
- 01432 279737
4.7
Excellent
424 reviews
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staff who knew about the product.
February 15, 2026
A very pleasant experience …
Very helpful and pleasant staff and Chris explained everything clearly and efficiently and was keen to offer us refreshments.
February 13, 2026
Great people that work in Hereford very…
Great people that work in Hereford very friendly happy to help you
November 21, 2025
Felt the customer service at the…
Felt the customer service at the finding & buying a mattress were a little pushy and wanted a higher value sale, not listening to our needs. Once ordered, delivery was exactly on date given. Delivery drivers keep you informed of time and upon arrival, they were professional, cheery and quick, giving excellent service. First few nights we didn’t sleep 100% but were adjusting to new mattress. Now we are both getting excellent nights comfy sleep.
Instructions were given on aftercare of mattress and easy to follow.
February 7, 2026
Excellent staff and am so pleased with the products
The staff in the showroom were knowledgeable and helpful. The tempur mattress that I chose is very comfortable indeed. The pillow too. I would recommend both products. It’s the duvet that isn’t very warm, I do feel the cold so have to have a couple of extra rugs on top plus a hot water bottle! Of course not everyone is like me! It will interesting to see what it’s like in the summer. I must mention the delivery team, they were friendly and helpful, thank you.
January 28, 2026
What made my experience great as always…
What made my experience great as always with Dreams Hereford is the staff and their knowledge about all products in the store . and right through to delivery perfect that is why we keep coming back
January 30, 2026
May use AI-assist with repliesRead more
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Goods delivered on time but the…
Goods delivered on time but the Mattress Cover purchased did not. We were told that it would be delivered by post, after numerous phone calls to the Hereford branch we were told that it had not been posted. Hence the Cover is still to be delivered. Hopefully it will arrive by post this coming Wednesday🤞🤞some three weeks after the Mattress.
January 19, 2026
Reply from Dreams - Hereford
Good Morning
Thank you for your review.
I am sorry to hear you have not received your mattress protector as of yet
We have contacted you to discuss this further and look forward to hearing from you.
Kind Regards,
Nick
The staff in the Dreams Hereford store…
The staff in the Dreams Hereford store were knowledgeable and helpful. They made my mattress purchase enjoyable.
January 2, 2026
Went to Store with open mind
Went to Store with open mind , greeted by Sales Lady with asked the relevant then went into SALES mode with the sales aid lying on the all singing and dancing Beds telling us what sort of mattress was needed,
Shown the options and settled on a Brand I knew
December 20, 2025
My experience of purchasing a bed from…
My experience of purchasing a bed from Dreams was 5 star all the way. From the moment I arrived I was greeted by a friendly and efficient assistant, who could not have been more helpful.
The delivery of the mattress and the removal of the old one was done quickly and efficiently by two friendly drivers.
Finally the mattress is very comfortable and needless to say we are very pleased with it
December 17, 2025
Very pleased with my new bed
I’m very pleased with my new bed. The assistant at the store was very helpful in guiding me to choose the mist suitable bed for my needs. Delivery and assembly was also very efficient.
December 13, 2025
Excellent service
Excellent service from going into the shop to having my mattress delivered. Best service ever. Thank you so much.
December 5, 2025
Very helpful in the store And…
Very helpful in the store And delighted with the bed.Answered all my questions.
November 8, 2025
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