Your request for a review is premature. While the in showroom experience as very good we will not receive our mattresses till early October so I cannot review that part of the experience. You desire f... See more
Company replied
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See what reviewers are saying
Excellent service from the young man. Very knowledgeable and guided us through our options. Feel he could answer every one of our questions
Delivery was on time and efficiently done. The two guys you sent were very pleasant and friendly and didn’t disturb anything in the house. They removed the old mattress without any fuss in spite of it... See more
Staff were attentive but were not intrusive and left us to look at the products ,asked us if we would like refreshments, prices were reasonable and delivery was a week later
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Crown Point Shopping Park, LS10 1ET, Leeds, United Kingdom
- 01135396645
4.8
Excellent
260 reviews
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Great staff at Leeds crown point
Great staff at Leeds crown point, Manager was just amazing, got me a great deal, will definitely be back and tell everyone about the great service
July 6, 2025
Unprompted review
had to change delivery dates and…
had to change delivery dates and address three times no problem at all
June 29, 2025
Great service from the sales assistant…
Great service from the sales assistant at Leeds crown point . I’ve used before and would definitely use again !
June 28, 2025
Excellent service throughout!
Excellent service from purchase at the Crown Point branch Leeds, to delivery. Delivery men 5 out of 5, so polite and bed base is really good quality.
June 6, 2025
Hayley in the shop was superb
Hayley in the shop was superb, an outstanding member of your team. She was very kind and helpful and it was a joy to meet her. She made sure we got exactly what we needed and di everything perfectly. We know where to go next time we need a bed. Thank you
May 30, 2025
Dreams Crown Point - highly recommend
Hayley at Dreams - Crown Point was brilliant in helping our daughter, who has learning difficulties, to choose a mattress. She really went above and beyond so that we chose the best mattress for her.
Great choice of beds & mattresses and good range of prices.
May 26, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The mattress we got from your shop was…
The mattress we got from your shop was very firm for us was told this would be ok for us did get it in November no body was bothered to ask about the mattress we need so was a big mistake we are in are 70s
December 28, 2024
Reply from Dreams - Leeds Crown Point
Good afternoon
Thank you for taking the time to speak to me today. I am glad that we have come to a resolution on the matter that you deem to be suitable.
I look forward to hearing from you shortly and getting this matter sorted for you.
Many thanks
Peter
The bed took longer than advised for…
The bed took longer than advised for delivery. Website diffuclt to navigate to change delivery day as it asked for payment to confirm the change of day. Had to contact the team by webchat instead. Great bed though and good service by delivery team and outting it together.
May 18, 2025
Reply from Dreams - Leeds Crown Point
Good afternoon Janey,
Thank you for taking the time to leave us your review.
I am very sorry to hear that you were experiencing an issue when trying to change your delivery date online.
I tried to call you to discuss your experience in more detail but as I could not reach you, I have sent you an email.
Many thanks,
Kishan
Very large storage area underneath
Very large storage area underneath. Just seams larger than the previous bed,but getting used to it.
April 20, 2025
Excellent service
Hayley, the sales advisor was very knowledgeable about the product and the service that was available.
The delivery schedule was very accurate and we are very pleased with our purchase.
Will definitely recommend and come again should we need any bedroom furniture.
April 12, 2025
Nice easy process
Nice easy process. No pushy sales techniques and was given sound advice on what type of mattress to go for. Delivery was also good and the lads had the new mattress in and the old one out in what seemed like seconds.
April 12, 2025
Bed comfortable and seems well made and strong
Bed met all expectations delivered as promised. We did have to wait three weeks for delivery but happy with our purchase overall. Staff in store very helpful and delivery men built up the bed quickly for us
April 11, 2025
My new mattress Customer service was great
Customer service was great, and the delivery was even better. My delivery guy literally glided my new mattress up the stairs, extremely friendly. A special thank u to James.
The computerised mattress they had in the showroom was brilliant.
March 30, 2025
Sleeping much better now
I was given great support in store, tested by laying on a few beds, nothing was to much trouble, Leeds crown point, great store and staff
March 6, 2025
Very satisfied
My sofa bed was delivered on time. The guys were very helpful did everything I asked of them.
March 21, 2025
Fantastic customer service
Fantastic customer service, couldn't have been more helpful. No pressure to buy, but answered all our questions honestly, giving us the confidence to make a purchase.
The mattress we bought was delivered on the date we had been given, we were called on the morning to confirm delivery. The delivery men were considerate of us and our home.
The mattress is wonderfully comfortable, we're so pleased with it.
March 15, 2025
Great service great assistance…
Great service great assistance assembling bed lovely bed
March 7, 2025
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