Dreams - Leeds Crown Point Reviews 

261
TrustScore 5 out of 5

4.8

Crown Point Shopping Park, LS10 1ET Leeds, GB


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Rated 5 out of 5 stars

Extremely helpful sales person Zain who spent time to help us work out the best mattresses for our needs. Allowed us time on our own to discuss & not at all pushy. Really useful machine that works o... See more

Rated 3 out of 5 stars

Your request for a review is premature. While the in showroom experience as very good we will not receive our mattresses till early October so I cannot review that part of the experience. You desire f... See more

Company replied

Rated 5 out of 5 stars

Delivery was on time and efficiently done. The two guys you sent were very pleasant and friendly and didn’t disturb anything in the house. They removed the old mattress without any fuss in spite of it... See more

Rated 5 out of 5 stars

Excellent service from the young man. Very knowledgeable and guided us through our options. Feel he could answer every one of our questions


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Crown Point Shopping Park, LS10 1ET, Leeds, United Kingdom

  • 01135396645

4.8

Excellent

TrustScore 5 out of 5

261 reviews

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4.8

All reviews

(261)

14,757 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very pleasant shopping experience

The sales assistant, Katie was a real joy and very knowledgeable about the products in store. She was Friendly and not at all pushy. She was also very patient.

The store was well laid out and nicely lit. And there was plenty of choice.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

We went to dreams to look at mattresses…

We went to dreams to look at mattresses and found the store incredibly welcoming, the Sales people extremely knowledgeable and kind and accommodating, especially as I was in a wheelchair. I wouldn’t hesitate to recommend it to people wanting to buy either a bed, or a mattress, et cetera.

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, loved the high tech bed that scans your body to help you choose the best mattress for your body and sleeping position

December 21, 2025
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Exceptional service from Dreams — huge thanks to Helen and Andy

⭐️⭐️⭐️⭐️⭐️ Exceptional service from Dreams — huge thanks to Helen and Andy

I recently purchased the Ergomotion Elite Adjustable Platform Bed Frame along with the Sealy Posturepedic Elevate Merivale Combination Mattress, and the entire experience at Dreams was outstanding.

My main sales person, Helen, was incredibly knowledgeable and guided me through every detail with patience and genuine care. She helped me understand all the features and made sure I chose the right setup for my needs.

I also want to give special recognition to Andy. Even though he wasn’t handling the sale directly, he went above and beyond every single time I had a question. His willingness to help, explain, and offer extra insight truly impressed me.

Both Helen and Andy delivered exceptional customer service, and thanks to them I feel fully confident in my purchase.

Highly recommended.

October 26, 2025
Rated 5 out of 5 stars

Brilliant experience with Andy at Leeds…

Brilliant experience with Andy at Leeds Crown Point Store on 7 September! He took us trough the Sleepmatch experience and then allowed us plenty of breathing room whilst we tried out different mattresses to find our perfect match!

Just had our mattress delivered (12 September) which was much quicker than we initially expected! Joseph/Lewis from the delivery team went above and beyond for us - can't thank them enough for their help (and strength!)

Brilliant experience from start to finish - I've never been so excited to go to sleep to try out our new mattress !

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Staff allowed me time to browse

Staff allowed me time to browse, then approached, once I explained what I wanted I was shown two beds. Then I was invited to the Dream Station, which confirmed my choices. The delivery guys were fantastic, very friendly, mindfull of my property and very efficient.

August 19, 2025
Rated 4 out of 5 stars

It's was great mattress.

It's was great mattress.
Very good sleep smooth mattress.
Before old mattress, I got backache and can't sleep with hole mattress.
Thank you.

August 14, 2025
Rated 5 out of 5 stars

Good experience

A good quality reasonably priced double mattress for the guest room
free delivery at a time to suit us
professional , friendly delivery team

August 3, 2025

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