Dreams Reviews 

115,502
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 13,350 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their overall journey. Customers frequently praise the staff for being exceptionally helpful, friendly, and deeply knowledgeable, guiding them patiently through every single step of the purchase. Shoppers also appreciate the high quality products and the comfortable showroom environment, which makes finding the perfect mattress an absolute pleasure. Some reviewers were not happy with delivery services, experiencing unexpected schedule changes, communication gaps, and postponed arrival dates. People noted that ordered items often arrived late, remained out of stock, or faced repeated rescheduling issues that caused considerable frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally helpful, professional,... See more

Product

Clients share positive opinions on product quality, highlighting comfortable and excellent mattresses.... See more

Delivery service

Users describe positive interactions with delivery_service. Many customers mention that items were delivered... See more

Service

Reviewers mention positive feedback about service, noting that staff members are friendly, knowledgeable, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the mattresses are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience in store, found the mattress we needed but didn’t know we wanted! Originally we were confused and were going to go for a Tempur to be safe, but after the patience and knowledge of T... See more

Rated 5 out of 5 stars

Everything was great including customer service from Jenny, edge lane store. She offered us water on arrival, took us around the showroom and explained the mattresses and frames. We were put on the sl... See more

Rated 5 out of 5 stars

Jo at the Poole Dorset store was wonderful. On our first visit she spent lots of time with us going through everything we needed, then we went back with some extra questions and she helped us again, r... See more

Rated 5 out of 5 stars

We were determined to find the ‘right’ mattress for the replacement of our first choice under the 100 days replacement scheme. We cannot fault Nathan for his help and very knowledgeable advice in help... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

116K reviews

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4.7

All reviews

(115,502)

13,539 reviews in the last 12 months

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Rated 5 out of 5 stars

New mattress

We recently shopped for a new King size mattress at the Warrington store. The shop assistant was welcoming and very helpful and knowledgeable about the type of mattress we were looking for. We were happy with our purchase. Would recommend Dreams.

August 30, 2026
Rated 5 out of 5 stars

Brilliant Service

We arrived at the store 10 minutes before it opened at 9am. The lovely female member of staff let us into the store as it was raining. We told her we were looking for a new mattress and she recommended we use the sleep machine to monitor how we sleep and recommends the best mattress for us. We tried three different mattresses in store which were medium to firm. We originally went back to the first one as it was like laying on a cloud, so heavenly that I could have fallen asleep there and then. We were offered a drink whilst we sat down and talked prices and delivery. We left the store happy and satisfied that we had made the right choice. I would definitely recommend Dreams to family and friends.

August 30, 2026
Rated 5 out of 5 stars

Really great customer service

Really great customer service, staff very observant as to which mattress we tried before using sleek match ! worked really well as he was able to recommend the ones matched for us with the ones we had tried!
Fabulous to try pillows with mattress too👍

August 30, 2026
Rated 5 out of 5 stars

Dreams visit

Jamie welcomed us , assisted us ,and put a package together which turned into us purchasing a bed.

Helpful & patient all in one

August 29, 2026
Rated 5 out of 5 stars

Great service

Mark and Glen were very helpful and informative - they understood our precise requirements and came up with a very agreeable solution - great service10/10

August 29, 2026
Rated 5 out of 5 stars

Solihull branch

Solihull branch - I was greeted straight away when I entered the store by Lynne, who helped me thoroughly. Lynne was really knowledgeable about what I needed, made some excellent recommendations and offered me a nice hot drink. Lynne made some excellent suggestions about products I would need and made the entire process really easy for me

August 29, 2026

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