Bill the sales man was excellent .no hard sale ,well informed,totally putting me as customer 1st..and very helpful on all my leagal rights ..
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The young female customer service assistant Louise was exceptional. She is an asset to the Dreams company. Very helpful and informative without being pushy. Gave us lots of options and we ended up... See more
The only reason I do not give 5 stars is price. Their mattresses come at unreasonable prices and sales are encouraged by large "discounts" which leaves the mattresses at only above average/high price... See more
Robyn at Dreams Livingston was a great help in assisting us find our new mattress. She wasn’t pushy, shared her knowledge and advised the sleep match machine. Although we didn’t like any of those reco... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8 Livingston West Retail Park, EH54 6RQ, Livingston, United Kingdom
- 01506342646
4.9
Excellent
233 reviews
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Excellent service
We were helped by Bill who was extremely knowledgeable and helped us find a mattress which suited our needs exactly. Would definitely recommend Dreams Livingston
April 24, 2026
Unprompted review
I was met at door & staff was very…
I was met at door & staff was very accommodating. Very helpful & understanding.
April 3, 2026
Absolutely fabulously comfortable bed
Absolutely fabulously comfortable bed , best choice we have made in many years. Thankyou DREAMS.
March 20, 2026
Thanks to young Louise an excellent sales assistant/customer service advisor 10/10)
The young female customer service assistant Louise was exceptional. She is an asset to the Dreams company. Very helpful and informative without being pushy. Gave us lots of options and we ended up buying an ottoman bed as it was better value for money. We also purchased brilliant pillows and bedding at really good prices. I would highly recommend Dreams in Livingston to my friends and family. Excellent service all round. Many thanks to Louise 10/10
March 7, 2026
Unprompted review
Sweet Dreams
Fantastic service and they listen. Informed me of their “price guarantee “ which meant if the item went cheaper before delivery then the new price would be honoured and yes, it had reduced by 20% within 2 weeks and the deal was honoured.
February 28, 2026
Staff very helpful
Staff very helpful , purchase made easy
Delivered on time and date allocated
Would recommend this store in Livingston
March 7, 2026
Sales guy was very knowledgeable and…
Sales guy was very knowledgeable and took time to understand what we needed.
Good range of beds to choose from and although we were not in a hurry for the bed, delivery was quick.
January 22, 2026
Very pleasant staff at the store in…
Very pleasant staff at the store in Livingston and same with the delivery guys
February 20, 2026
Great bed
Great bed, amazing mattress! Delivery was first class and sales team also. No complaints
February 20, 2026
Had a great time selecting my new bed
There were so many options to choose from and with d assistance of the staff that attended to us we made the best decision.
February 13, 2026
I was very happy with the mattress I…
I was very happy with the mattress I bought. The guy who waited on me,who's name is Darren. He was so very helpful and made sure I got what was best for me
February 10, 2026
Great service and worked with us for…
Great service and worked with us for all our requirements
February 8, 2026
The bed frame is great just what I…
The bed frame is great just what I needed the two gentlemen that come to fix it up and build it for me you’re extremely courteous and well mannered completed the task easil
February 8, 2026
Great overall experience
We had a pretty good experience at Dreams. We came in with a little baby who also had a bit of a crying fit during our visit. But the salesperson was understanding and respectful. Walked us through our options and gave us good advice. We love our new mattress.
November 27, 2025
Good service and staff are very nice
January 30, 2026
Love the mattress and great service…
Love the mattress and great service from the store.
January 25, 2026
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