Our experience was excellent the assistant Johanne was well versed about all the Tempur mattresses . She wasn't pushy and let us make our own minds up,we ended up having a tempur mattress And 2 pill... See more
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excellent service, from the lady in the merthyr Tydfil store to the 2 chaps that delivered the new bed into our bedroom (it had been a long day for them and a few hrs more to go, the were cheerful... See more
There was a good selection of beds to choose from. We were attended by a knowledgeable staff member who could answer our queries and arrange the purchase. The delivery date was reasonable. We were not... See more
I went looking for a new bed in Dreams and was greeted with a friendly welcome. When I chose some possibilities I was helped made an informed decision. All options on purchase and delivery and after s... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Triangle Business Park, CF48 4TQ, Merthyr Tydfil, United Kingdom
- 01685668338
4.8
Excellent
290 reviews
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The Perfect Sleep
No pressure from the sales people only help and advice. I was given different choices of add-ons like mattress protection and pillows. Delivery came as arranged by helpful pleasant delivery guys and for a fee my old mattress taken away so no headaches with disposal issues. My mattress is perfect and l did not expect to sleep any differently but both my husband and myself sleep better now.
February 19, 2025
Dreams in pentrbach merthyr tydfil
Dreams in pentrbach merthyr tydfil , where perfect in every way from entering store to leaving, had the most perfect bed from the dream team .
February 9, 2025
It went like a dream
There was a good selection of beds to choose from. We were attended by a knowledgeable staff member who could answer our queries and arrange the purchase. The delivery date was reasonable. We were notified a number of times when to expect delivery. Delivery came exactly as promised. The deliverers were careful and polite. The old mattress was taken away and the new one installed in minutes. The new mattress is comfortable, even a hint of luxury. Makes for a good night's sleep. An all round creditable performance.
February 8, 2025
The process of buying and delivery was…
The process of buying and delivery was excellent. The mattresses have yet to be used.
February 6, 2025
Excellent service
Excellent service. Keiran was very professional and helped us chose the right bed.
The delivery was on time as arranged.The delivery men were very polite and took no time to assemble the bed.
February 1, 2025
Great help with in the store in Merthyr…
Great help with in the store in Merthyr Tydfil, young lady with blond hair didn't catch her name amazing customer service.
Great delivery date guys on delivery was great very prompt and very efficient in they work sorry again I can't remember thier name.
Overall I will recommend this company to all.
Outstanding.
January 28, 2025
They're customer service was second to…
They're customer service was second to none. Very professional
January 23, 2025
Unprompted review
Excellent service Excellent quality…
Excellent service Excellent quality products look forward to buying more products from Dreams
January 23, 2025
Unprompted review
Absolute fabulous service
Absolute fabulous service. Well informed ..attentive and friendly staff
January 21, 2025
Unprompted review
Good servis
December 30, 2024
Merthyr Tydfil.
Seamless from start to finish. Everyone I spoke to in store was polite & professional. Delivery was on time & the driver was helpful & informative about unpacking & airing the mattress before use. Will definitely use this store again. Recommended & 5* for Dreams Merthyr Tydfil.
November 21, 2024
The bed I purchased is brilliant
The bed I purchased is brilliant, really comfortable so I can enjoy a good nights sleep. The staff at my local Dreams were excellent, knowledgeable and helpful, having the ‘Sleep Machine’ to give information regarding the type of mattress to purchase was extremely helpful. Richard (the sales assistant) offered advice but I never felt pressurised into making a specific choice of bed/mattress. I would certainly recommend Dreams to people I know as a first class outlet for a new bed.
December 1, 2024
Helpful friendly and knowledgeable…
Helpful friendly and knowledgeable staff in store. Delivered on time and again helpful and friendly delivery staff
November 22, 2024
Brilliant sales man and brilliant…
Brilliant sales man and brilliant delivery team! Cant fault them! We were offered a cup of tea on arrival and shown around the different mattresses. Delivery guys were really quick and took the old mattress away!
November 17, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I purchased a bed following…
I purchased a bed following instructions of assistance from sales person in store.
After trying out a machine which asses your requirements and trying out several mattresses.
Returning to a mattress and confirming this is the mattress of choice. Then waiting 30 days plus for delivery. Only to recieve a completely different mattresses to the one we confirmed. Then phoning the shop to be told we have to wait 30 days to complain.
30 days to complain that we do not have the correct mattresses is not acceptable. This is a complete and utter shambles.
November 1, 2024
Reply from Dreams - Merthyr Tydfil
Good afternoon Mrs Goode,
Thank you for taking the time to leave us your review.
I am sorry to hear that your mattress feels different to the one you tried in store.
In order to offer some assistance, I have sent you an email and do hope to hear from you soon.
Many thanks,
Kishan
If I could award 0 I would
If I could award 0 I would!
Immediately contacted customer services to say the mattress was no where near as firm as the one we tried out instore. Took 7 days to respond with a generic nonsense email about pressure points! It’s not going to get any firmer!!!!
Expensive mattress and very disappointed that we will be left with this.
October 27, 2024
Reply from Dreams - Merthyr Tydfil
Good Morning Gem,
Thank you for taking the time to leave us your review.
I am sorry to hear that you are finding your mattress softer to the one tried instore, I have sent you an email so we can discuss the matter further.
I look forward to speaking with you soon.
Many thanks,
Faye
Exemplary service all round.
Shop service great - knowledgeable, efficient and pleasant.
Delivery service on time, good communications, cheerful, helpful and careful.
Who could want more
October 25, 2024
We were able to change the delivery…took the stress out of every5hing
We were able to change the delivery date 3 times due to builders running late on our new build. Delivery guys were great
Thank you all at dreams
October 20, 2024
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