Our experience was excellent the assistant Johanne was well versed about all the Tempur mattresses . She wasn't pushy and let us make our own minds up,we ended up having a tempur mattress And 2 pill... See more
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excellent service, from the lady in the merthyr Tydfil store to the 2 chaps that delivered the new bed into our bedroom (it had been a long day for them and a few hrs more to go, the were cheerful... See more
There was a good selection of beds to choose from. We were attended by a knowledgeable staff member who could answer our queries and arrange the purchase. The delivery date was reasonable. We were not... See more
I went looking for a new bed in Dreams and was greeted with a friendly welcome. When I chose some possibilities I was helped made an informed decision. All options on purchase and delivery and after s... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Triangle Business Park, CF48 4TQ, Merthyr Tydfil, United Kingdom
- 01685668338
4.8
Excellent
290 reviews
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My experience was great because I had a very knowledgable advisor.
My experience was great because I had the best advisor.
June 4, 2025
Unprompted review
Fabulous but expensive
Pentrebach Dreams, staff helpful, delivery was on time, two men delivered, couldn't be more helpful,
bed fabulous, but expensive, hence 4 stars, otherwise it would have been 5 stars, opportunity to change should we be unhappy. Had to contact customer service, re price promise, no issues.
May 16, 2025
Good quality item
Helpful staff. Only the item I wished to see was not stocked in my nearest store, Hereford
Bunks beds seem solid and good quality and were slept in for first time this weekend. Family approved!
May 9, 2025
Found my Dream mattress at Dreams
Walked through the door at dreams to be met with a lovely staff member called Steve.
He asked if he could help and I said yes and told him I needed a new mattress. I told him exactly what I needed as having 2 back ops I know my body pretty well. He asked if I would try the simulator to understand what type of mattress I would need.
Result was a choice of 4 so proceeded to try the 1st Mattress then the other 3 but I knew the 1st one was for me.
I was offered a cup of tea or coffee by Steve he was very professional explained all about all 4 mattresses and asked me to try them all to compare before making my decision which I did.
I can highly recommend Dreams I finally have the bed of my dreams.
May 4, 2025
Delivery was very good workmen polite…
Delivery was very good workmen polite and very helpful. Bed comfortably so far will see how it goes.
April 19, 2025
Just a fabulous super bed
Just a fabulous super bed! A sleep motion TV bed that does everything! Even provides a massage!
Excellent customer service and a video demonstration for assembly - first class quality throughout.
April 19, 2025
Great price perfect bed had all the…
Great price perfect bed had all the help with delivery and putting it together
April 11, 2025
Excellent service
The sales team were helpful and gave clear options. Information regarding the delivery was excellent, followed by a trouble free delivery. Also very pleased with the mattress
April 6, 2025
bed and mattress purchase…
have been very pleased with our purchase of bed and mattress and also the service we received from merthyr tydfil dreams would recommend to anyone
March 28, 2025
Couldn’t fault Dreams
We had bought a mattress on line from a different company- what a mistake!
We went into Dreams, received excellent service, had plenty of options to choose from and are so happy with our new mattress. Wish I had just gone to them in the first place. Baes on our experience I Would highly recommend
March 29, 2025
Excellent
Excellent. Help when buying mattress
Excellent help when delivering the mattress
March 22, 2025
Good customer service staff very…
Good customer service staff very helpful no hard sell.
March 14, 2025
Great experience purchasing a mattress…
Great experience purchasing a mattress from Dreams. We’re loving our new mattress
March 16, 2025
So far so good
So far so good. Suffer from RA & Fibro and so far the mattress is helping the pain & discomfort
March 6, 2025
FrieNew Mattress
Friendly helpful staff, quality product Quick and efficient delivery.
February 16, 2025
No regrets
On entering the shop i was approached quickly,but not in any pushy way. I received all the necessary information I needed, and, despite the rather high price, I was tempted by the sale price as well as some extra offers.
Delivery went smoothly on Feb 12th - on time, quickly assembled, and the old bed removed within 1,hour.
To date, I am very pleased with my purchase. Well done.
February 21, 2025
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