Appreciated the hot drinks and kind service. Not quite convinced the “sleep match” told us anything we couldn’t work out for ourselves but Anne was very helpful. We were not rushed into making a decis... See more
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From the moment we arrived we were greeted by the lovely Anne who understood our requirements ..she advised us to pick the headboard first then she would match the bed for us ..she was so helpful ..
As we entered the shop we was greated politely by Dawn and asked if she could help. We lay on a bed that detected what mattress would be best for us. Then the print out told us what mattress would be... See more
From Sam at the Middlebrook store, to the two delivery guys, the Dreams experience was a very good one. Although our order wasn't straightforward Sam was very helpful, sorting everything out for u... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Middlebrook Retail Park, BL6 6JA, Bolton, United Kingdom
- 01205332716
4.8
Excellent
456 reviews
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All is good very happy and a good night…
All is good very happy and a good night sleep very good place to go staff very helpful
December 12, 2025
Good service and delivery
Very helpful sales staff they provide various options and combinations. The delivery was fast and very efficient plus the delivery team were very polite.
November 29, 2025
Excellent Customer Service
Excellent Customer Service.
Professional staff, clear & concise information delivered.
Delivery agents performed to an excellent standard.
Nothing to much trouble. Happy to support me with needs on removal of old matress and replacement of new. On both occasions both internal & external colleagues exceeded my expectations.
November 17, 2025
Delivered on time
Delivered on time. Good communication from delivery driver. Very comfortable mattress.
November 28, 2025
A very positive experience
A very positive experience. The sales colleague was very helpful and knowledgeable and took the time to show us many options and explained the differences between mattresses. We were given a warm, friendly welcome on entering the Middlebrook store. When we did decide on a purchase she was very efficient when dealing with us.
November 28, 2025
Unprompted review
Great company to deal with
Great company to deal with. Very helpful and knowledgeable. Deliverd as arranged. Loving the comfy bed we purchased. Highly recommeded. Will use again....in a few years!
November 22, 2025
Really like our new Tempur mattress
Really like our new Tempur mattress. Very comfortable, sleeping much better.
November 22, 2025
Dreams Made Easy: Martin Is Your Guy
“Martin, the manager at the Middlebrook/Horwich branch, is an excellent person who truly puts customers first. He offered us a deal far better than we expected, and we are extremely happy with both the product and the delivery time. We would definitely recommend anyone looking for quality mattresses to visit the store and speak to Martin for the best deal.”
November 6, 2025
Unprompted review
Great customer service
All round great customer service from bed selection in store to delivery.
August 14, 2025
GREAT CUSTOMER EXPERIENCE THROUGHOUT
GREAT CUSTOMER EXPERIENCE THROUGHOUT. VERY PLEASED.
November 14, 2025
Excellent sales personnel
Its the staff who were honest, respectful, decent and lovely people offered excellent customer service. Spent time and effort to get us what we needed mattresses bespoke.
October 19, 2025
Unprompted review
Excellent customer service
Excellent customer service. Absolutely gorgeous bed I love it and went back to order the matching draws.
October 19, 2025
As i entered the store i was greeted by…
As i entered the store i was greeted by a nice young man who showed me the range and prices of the beds I wanted to see I thanked him then left I went to three other stores and returned to dreams where I then purchased the bed I wanted it was delivered on time and also built quickly
October 10, 2025
How a salesperson should treat a customer.
I felt relaxed and unhurried yet I was given full information and advice. The staff member was courteous and not at all pushy.
A pleasant experience.
October 11, 2025
Unprompted review
Professionals
From browsing to ordering & then delivery to fitting I have been very impressed with my experience.
Would recommend.
October 11, 2025
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