Dreams - Nuneaton Reviews 

153
TrustScore 5 out of 5

4.8

Newtown Road, CV11 5UT Nuneaton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Deb from Dreams- Nuneaton was really helpful in finding us a Tempur mattress. From having us do a quick test to find our perfect sleep position/mattress to the best deal / delivery that suited us bes... See more

Rated 5 out of 5 stars

The staff were very helpful and considerate. They explained the types of mattresses and bases available and fabric colours that were available. They gave us options for delivery of the new and collec... See more

Rated 5 out of 5 stars

Jugal the shop manager was really helpful, friendly and professional. He was eager to find the right mattress for my need and was not just trying to make a sale. Recommended.

Rated 4 out of 5 stars

We want a super king size mattress and the dreams sales lady reminded us to check if it could be moved to the upper floor at our house. It was lucky we heard her professional advice and went back to c... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Newtown Road, CV11 5UT, Nuneaton, United Kingdom

  • 02475278066

4.8

Excellent

TrustScore 5 out of 5

153 reviews

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1-star

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4.8

All reviews

(153)

14,326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Buying a new mattress at Dreams, Nuneaton

The sales man was extremely helpful - not "pushy at all. He gave us information about the various mattresses but then left us to decide together which one we wanted. Apart from arriving earlier than the advised time, the delivery team were excellent, very helpful and considerat

May 25, 2024
Rated 5 out of 5 stars

Service and product

Perfect service in store , did the test to see what matters best suited. Mattress arrived and was well received. Great service all round!

May 17, 2024
Rated 1 out of 5 stars

manufactured default metters

Order number 886WK575
I am very disappointed with how dreams have delt with my manufactured default metters, they have refused to replace my metters or refund my money back, even though it is still under the 5 years warranty. I wouldn't recommend anyone to buy dreams products.

April 19, 2024
Unprompted review
Dreams - Nuneaton logo

Reply from Dreams - Nuneaton

Good morning Gurvinder,

Thank you for taking the time to leave us your review.

Having had the opportunity to review the inspection report submitted by an independent inspection company, they have confirmed that the mattress is not subject to a manufacturing fault.

I am aware that we have offered to have the mattress inspected again in three months. If you would like us to put this in place for you in July, please email us using customeradvice@dreams.co.uk and please include your unique reference number which is NDGK2904.

Many thanks,

Kishan

Rated 5 out of 5 stars

Bed shopping at Dreams.

As soon as we entered the store Rob greeted us and asked if he could help us. I told Rob that I needed a soft mattress and he showed us the various options. He was very patient and friendly. He then asked me to lye on the special bed which given all my details gave the best options for my particular needs. I am disabled with a serious back condition which was taken into account.
Eventually we chose a Tempur soft matress and a base with a headboard and drawers.
We chose to opt for the 0% finance and Rob took all my details and identification. It took a while to do this and I was eventually accepted.
Our shopping experience in Dreams was very positive due mainly to Rob, a very pleasant and friendly person.

March 24, 2024
Unprompted review
Rated 1 out of 5 stars

I am experiencing difficulties with a…

I am experiencing difficulties with a particular service that isn't disabled-friendly, and I would like to bring it to the attention of the management or relevant authorities to address and improve the service. I only give 1 star because of one nice lady in this place who was very helpful and 4-star negative for the male supervisor/ Boss of that day.

March 17, 2024
Unprompted review
Dreams - Nuneaton logo

Reply from Dreams - Nuneaton

Good afternoon Pradip,

Thank you for leaving us your review.

I am terribly sorry to hear about the service issues you have experienced.

I certainly want to speak with you to gather some additional information and off my assistance. As such, I have sent you an email and I hope to hear from you soon.

Many thanks,

Kishan

Rated 5 out of 5 stars

lovely people to deal with

We called into Nuneaton Branch for have a look at some mattresses and were very impressed with what they had on offer, especially in the sale. The sales team were brilliant. No pushy sales people, just helpful and very knowledgeable . Thank you for all your help and we are very satisfied with our purchase.

February 29, 2024
Rated 5 out of 5 stars

Exceptional Customer Service

Wow - Rob is such a great store colleague. Knowledgeable, friendly and professional throughout my shopping experience. Full of energy and a real enthusiasm and passion for his role. Made my experience at Dreams amazing and got my sale.

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy customers 5star rating.

Excellent service from start to finish.
Bed delivered on date and time given.
Bed made up, all rubbish removed and details for airing bed and turning mattress explained. Delivery driver and assistant extremely respectful of our house.

February 24, 2024
Rated 5 out of 5 stars

Left feeling welcomed and with the right information!

Went in today to get info about a mattress replacement; wasn’t expecting too much. But boy was I wrong, the employees were both really nice but most of all Rob made sure we felt welcomed and left knowing exactly what we wanted! Which we did. Thank you Rob!!

February 6, 2024
Unprompted review

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