Genuinely helpful & friendly personal service from Niamh (pronounced like Neeve). Also a pretty good deal and products from Dreams. Happy with the whole experience. The constant sales and the scientif... See more
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We came into the Portsmouth store looking for a new mattress for our new home. Shannon advised us and took us through a sleep match assessment and discussed suitable mattresses for myself and my partn... See more
Shannon at Ocean Retail Portsmouth was superb from start to finish. We came away with what we came looking for. Very happy and will be a restful 💤
We loved the bed fitting machine, quickly identities best mattrsss and pillow guidance. Only negative was we had to wait to be served as only 2 salespeople
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2c Ocean View Retail Park, PO3 5HH, Portsmouth, United Kingdom
- 02382128791
4.9
Excellent
160 reviews
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The two men that delivered my bed were…
The two men that delivered my bed were exceptionally polite and hard working, the man who put the bed together even cleaned the floor under my old bed, once it had been removed, for me. Much appreciation to everyone involved, including my shopping experience, everyone was so helpful and i am now getting a very good nights sleep, Many Thanks to all concerned Janet Kitson
January 28, 2026
Fully satisfied
Fully satisfied with our new ottoman bed base, plenty of storage space.
February 6, 2026
Great personal service
Niamh was very knowledgeable and the perfect person to guide us buying a new bed. After using technology to find out what mattress suited us best, we were given pillows to try out some of the mattresses. We didn’t feel under pressure at anytime.
Niamh knew our budget and we were able to get what we wanted within budget.
It was a pleasure to buy from Dreams.
February 1, 2026
Unprompted review
Really helpful friendly staff
Really helpful friendly staff
I am very pleased with my purchase
January 10, 2026
The mattress is as comfy as we hoped
The mattress is as comfy as we hoped it would be. Excellent quality from Tempur mattress.
December 20, 2025
An immensely positive experience from beginning to end
The staff at the stroe were very friendly and incredibly helpful in helping to select the right bed frame and mattress for me. A wide range of options were available and I was walked through selecting the best for my own circumstances, step by step. Delivery and setup was also very prompt and unbelievably straightforward and the technicians even attached the headboard I had purchased as part of the installation. No criticisms whatsoever, just a great service all around.
November 22, 2025
The delivery men were extremely polite…
The delivery men were extremely polite and helpful. As I'm 94 I was unable to pack up the mattress in the recycling bag that Dreams so they did it for me. Dreams kept me informed of delivery times and arrived when they said they would
December 12, 2025
Good experience in the shop
Good experience in the shop. The lady who showed us around was nice and understood our needs and budget. I really liked trying the sleep match machine. And our bed is perfect!
March 15, 2025
Fantastic service
May 24, 2025
The staff were wonderful and everything went as planned. I am delighted with the mattress
The staff were wonderful
November 22, 2025
Great service from the start
Great service from the start , to delivery of mattress . Kept well informed of details and delivery.
November 9, 2025
Purchased two mattresses
Purchased two mattresses. Sales assistant was knowledgeable and attentive. Excellent price for both. Excellent communication throughout and delivery was perfect with the chaps delivering and collecting the old mattresses.
September 13, 2025
Excellent service and comfortable bed
Very happy with the ottoman bed we purchased. Very comfortable. Delivery service and fitting was efficient with friendly staff. Couldn't fault our experience whatsoever.
September 26, 2025
Everything went well from ordering…
Everything went well from ordering online to delivery
It was a pleasure dealing with Dreams.
September 28, 2025
Superb
In-store, the service was spot on, talking through all available options and making sure all decisions were informed ones.
The delivery service was exactly as described, and the people who came into my home were in and out in a flash, but ensured the work they came to do was done correctly. Before they left, they gave me additional advice on how to care for the bed along with a flyer explaining all they told me as well.
Can't fault this at all
August 14, 2025
Considerate and polite service
The bed was delivered and assembled with efficiency and professionalism.. the two man team were considerate of my home
August 11, 2025
TheraPur ActiGel Polar 1000 D Mattress
Mo was very informative about the products and gave useful advice. It was good to use the mattress match maker.
July 10, 2025
Unprompted review
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