Very helpful member of staff who took the time to listen to what I wanted. She gave good advice and on the strength of this I purchased a matress for my guest bedroom. She made the buying process a pl... See more
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If you want really good service and great advice this is the place to buy a bed . Sandra was great very helpful and when we changed our minds and changed our order Sandra changed it all for us with n... See more
Thanks to dreams in Redditch and salesmen Steven who was most genuinely helpful and knowledgeable of his job we are now the proud owners of a beautiful king size lift up divan tempur springless n... See more
Good customer service but issue with product missing velcro More concerning is that Dreams website states that beds are made at Oldbury in the West Midlands whereas mine was stamped MADE IN... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit1 Washford Trade Park, B98 0GZ, Redditch, United Kingdom
- 01527353144
4.8
Excellent
236 reviews
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Brilliant bed my daughter loves it
Brilliant bed my daughter loves it. Delivery was perfect no complaints
February 20, 2025
Excellent service and profuct
In store colleagues helping us choose the right bed and mattress. Delivery and set up excellent.
February 21, 2025
Just excellent!
We have had great service every time we have visited or phoned Dreams, very impressed with the whole process and will definitely recommend. Thank you very much!
February 20, 2025
Informative, helpful and not pressurised.
Jack was the sales person. Pleasant from the off and maintained his sales approach throughout and not ever pushy. Happy to discuss without prejudice the pros and cons of the different mattresses chosen for us by 'the machine'.
A pleasure to be sold to by him and a good representative for Dreams.
February 21, 2025
Unprompted review
May use AI-assist with repliesRead more
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Dreams deliver on their prfomises. 5Star
So, have had really uncomfortable sleep on my new Tempur mattress - I hate it! But Dreams have a replacement mattress option for such a situation. Went to see them today and I wil.l have a new mattress shortly, one that moves when I do!!! Very impress with Dreams and their team. Thank you
February 12, 2025
Reply from Dreams - Redditch
Good afternoon Lesley,
Thank you for taking the time to leave us your review.
I am sorry to hear that you are not getting on with your new mattress.
I did try to call you this afternoon to gather some additional information about the issue you are experiencing but as I could not reach you, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
Great Experience
Great member of staff helped us choose a new mattress. Taking us around and trying different ones until we came to a decision as to which one to buy.
The delivery chaps were superb too.
January 26, 2025
Service and advice were both excellent
Service and advice were both excellent. Nice, pleasant showroom. Clean and bright with lots of choice.
January 18, 2025
10/10 Experience
Had such a lovely experience in the Redditch store. Staff were so friendly and helpful. Really happy with my new mattress.
January 15, 2025
My experience of Dreams in Redditch
Walked into Dreams in Redditch,and felt welcomed straight away.... with a decent cup of coffee from Geoff.. and with staff who wasn't pushy at all. They listened to what I wanted..and had my assessment on the sleepmachine,and the deal I got was pretty impressive. Delivered fairly quick too. Overall... I was happy with my purchase and would recommend Dreams in Redditch to anyone.
December 29, 2024
How good the staff at knowing their…they know their job extremely well
How good the staff are at knowing their product and very friendly and always offer tea or coffee. Also no pressure is given and they approach and say call us if you need us.
December 17, 2024
Unprompted review
Superb customer service …
Fantastic customer service from Nicky from the moment we walked in.
Allowed us time to find our perfect mattress and honesty couldn't be happier with the whole experience.
Found our perfect mattress and now enjoy the most restful and comfortable sleep. Thank you so much. We couldn't fault a thing. Perfect!
December 19, 2024
It was so easy to purchase our new bed…
It was so easy to purchase our new bed and mattress from Dreams. From help choosing the right bed and mattress to delivery. It was easy to assemble and looks great.
December 19, 2024
Absolutely spot on
Absolutely spot on , delivery ahead of schedule and great service from the Redditch branch.. thank you
December 14, 2024
Best decision I have made in a long…
Best decision I have made in a long time to go to Dreams and lay down !. The mattress and bed are absolutely gorgeous, pain is decreasing due to being supported in the right places,plus sleeping better. Thank youDream team in Redditch. 9
December 11, 2024
Helpful and efficient staff
Helpful and efficient staff, arrangements for delivery working well, and I'm very happy with the mattress thus far.
December 10, 2024
Love the bed
Love the bed, so comfortable! Advised well on the day when looking to purchase it, delivery when stated,
Would recommend the company.
December 6, 2024
First Class Service
From the staff in the shop to the delivery drivers First Class Service.
November 22, 2024
Brought a bed and a mattress from…
Brought a bed and a mattress from dreams. Completed the tempur sleep test, received good advice and was able to test many mattresses.
Best decision we ever made. The bed is so comfortable I don’t want to get out of bed in the morning.
November 30, 2024
Geoff at Dreams Redditch was amazing
Geoff at Dreams Redditch was amazing. His exceptional customer service and knowledge of products made finding a new mattress very easy.
November 16, 2024
Unprompted review
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