Went to Dubai, slept amazingly for 10 days on a firm mattress with a topper. Had to have one, went everywhere and Dreams had a comparable one. Ordered online and it arrived in 3 days. Its amazing and... See more
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The experience was amazing from the sales staff to the delivery people. We felt safe and confident,that we would be treated well . The man in the dreams shop was very knowledgable about both the beds... See more
Great customer service at Rugby branch, Mark in particular was extremely helpful and gave us good advice. We were not made to feel pressured into a sale. We had a tight budget and Mark really helped u... See more
Excellent service from Mark from start to finish. He took his time to listen and understand our requirements, and was very knowledgeable about the mattresses and bed frames we purchased He gave us a... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Junction 1 Retail Park, CV21 1RW, Rubgy, United Kingdom
- 01788702358
4.8
Excellent
153 reviews
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Staff were very helpful and explained…
Staff were very helpful and explained everything about the mattresses, not pushy at all. Very polite and easy purchase.
June 1, 2026
Sky was very helpful and her product…
Sky was very helpful and her product knowledge was amazing.
The delivery teamwork on time and very efficient and very protective of our newly decorated house.
May 30, 2026
Great Staff
Knowledgeable, friendly staff, kept informed at every step of the way.
Fabulous level of Customer service, very unusual nowadays.
May 16, 2026
Excellent service from the shop to…
Excellent service from the shop to delivery of product! Thanks
April 30, 2026
New mattress
Good service from start to finish. Enjoyed lying on the bed to find out what mattress i required...very therapeutic. Store colleague who assisted us was very helpful and experienced. Thank you
January 25, 2026
Great service from start to finish
Ordered my new bed ensemble on the website. Really wasn't sure what the quality would be like but as it was for the spare room I went ahead.
I received confirmation of my order and a date of delivery.
The goods arrived on the due date and within the time frame advised. The drivers were very polite and professional. They wore Dreams uniform and were smartly turned out.
All my doubts to the quality of the goods were quashed.
I shall be ordering again for the master bedroom in the next few months.
A great experience from start to finish.
May 1, 2026
Very Good Service
We were made very welcome, offered coffee. Skye was very knowledgable and very pleasant. We ordered a mattress and she let us have pillows free.
April 28, 2026
Unprompted review
Good showroom Staff
The showroom staff were extremely helpful, and advised and answered our questions without being intrusive.
March 31, 2026
Good service from start to finish
April 17, 2026
A great experience in Rugby store
A great experience in Rugby store. The staff were helpful and not overly pushy. They suggested trying their tech bed that weighed me and measured my sleeping position and then suggested a selection of suitable mattresses. I was then able to leave the store and have a think before deciding on the right one for me. Dreams and Bensons and Tempurr were all offering different promotions on the same products but Dreams offered the best one for what I wanted. My previous bed and mattress was from Dreams and so I already knew it was probably the safest place to go. The bedding arrived within 2 days of ordering and then the mattress itself arrived exactly when it was meant to.
February 13, 2026
Great bed and mattress and extremely…
Great bed and mattress and extremely good value for money.
February 14, 2026
Good service and reliable delivery
Bought a mattress. Great service from Mark in store who explained all the options very clearly. It certainly helped us narrow down and make a final decision! Good comms re: delivery. Luke and Clifton delivered bang on time and were very curteous. They even had shoe covers to avoid getting dirt from their boots on my carpets. Old mattress taken away and new one put in place with a smile. A smooth buying experience from start to finish.
February 6, 2026
Unprompted review
Takes a personal interest in the…
Takes a personal interest in the cudtomer
January 19, 2026
Unprompted review
Mattress arrived on time as promised
Mattress arrived on time as promised. Was well wrapped in protective plastic sheeting. Delivery man told me the next steps before we started to use the mattress and how to look after it
January 17, 2026
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