We were assisted by Neil at the Southend store. The customer service was absolution fantastic and Neil helped us with every part of the process. He started by setting us up on the Sleep match and offe... See more
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Great customer service. Sarah spent ages with us and took her time answering all our questions. No hard sell at all just really useful knowledge. Would really recommend.
Great service from Dreams - Southend. As soon as I entered the showroom was greeted with a friendly smile and asked if I needed any assistance. The sales person knew exactly what was required for my p... See more
The two delivery men were so competent, polite, respectful, kind and extremely professional. They made the whole experience effort less, which it wasn't for them at all. I bought an electric bed... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Southend Airport Retail Park, SS2 6FW, Southend, United Kingdom
- 01702888115
4.8
Excellent
308 reviews
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Excellent service from start to finish
Excellent service from start to finish. Delivery was excellent no problems. Mattress we bought is great but was told is was a soft one. After a night on it would say medium soft. So not exactly what we wanted. Hopefully it just needs breaking in.
September 5, 2025
Excellent service ❤️
August 30, 2025
Thank you, Paige
Paige was great, really patient and helpful, she took her time to get us exactly what we wanted. She even helped coordinate delivery date with the carpet fitters in a store down the way. So impressed woh the level of care.
August 22, 2025
Unprompted review
10/10 …
Excellent service ,advice and competitive price . Store was clean, well displayed, staff member who assisted us was very well trained, friendly and helpful !
Delivery was on time and excellent care installing . 10/10 all around .
August 18, 2025
Dreams are open approachable and…
Dreams are open approachable and patient.
They answered my questions and weren’t afraid to help even with a low budget.
They were able to help meet my needs in a very pleasant way.
The delivery team were great and very helpful.
August 14, 2025
Sales staff were professional
Sales staff were professional, friendly and efficient.
Explained everything to me based on my requirements.
August 13, 2025
Unprompted review
Really pleased with the mattress
We are delighted with the new mattress and ottoman. We were extremely pleased with the southend store, very helpful. Went back for matching bedside tables, our room is amazing now 😁. The delivery guys were great as well.
July 28, 2025
Everything went very smoothly and we…
Everything went very smoothly and we are extremely happy with our new bed.
August 2, 2025
Just what we needed and the price was…
Just what we needed and the price was right.delivered within days of ordering.
August 2, 2025
The lady who served me was very…
The lady who served me was very helpful.
The men who came to pick up the old mattresses were very helpful and also helped to put the mattresses covers on.
July 19, 2025
Great service both on delivery and…
Great service both on delivery and after care for a technical issue that was resolved over the telephone very quickly.
July 18, 2025
Customer service second to none 👍
July 11, 2025
Excellent buying experience from start…
Excellent buying experience from start to finish. Paul in showroom was very helpful but the main plaudits go to the delivery guys Jack and Ed who were amazing, incredibly polite and delivered the best possible customer service.
July 6, 2025
Longer hours asleep.
It was only after purchasing the new mattress, that we realised just how uncomfortable the old one had become. We were ably assisted without pressure, from the competent sales manager and after a month have not regretted our purchases.
There is just one problem, it is now so comfortable that we are no longer so keen to get up in the morning!
June 20, 2025
Lovely mattress
Lovely mattress. Good price. Very comfortable. Staff helpful and knowledgeable.
June 14, 2025
⭐️⭐️⭐️⭐️⭐️ Dreams really do come true!
⭐️⭐️⭐️⭐️⭐️
Dreams really do come true!
From the moment I walked into Dreams, I knew I was in for a snooze-worthy experience, in the best way possible! The team were pillow-fessionals from start to finish, helping me find the perfect mattress to suit my sleep style.
Delivery was dreamily prompt and setup was smoother than a bedtime story. Now every night feels like a one-way ticket to the land of nod. I’ve never dozed off so fast or woken up feeling so refreshed.
If you’re tossing and turning about where to shop, don’t sleep on this place (well… do, but you know what I mean!). Dreams have turned my nightly zzz’s into a full-blown luxury experience.
Absolute nap-tastic service. Highly recommended!
June 7, 2025
Unprompted review
Helpful staff
Helpful staff, we used the mattress finder program and chose the first mattress it suggested!
May 30, 2025
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