We were assisted by Neil at the Southend store. The customer service was absolution fantastic and Neil helped us with every part of the process. He started by setting us up on the Sleep match and offe... See more
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Great customer service. Sarah spent ages with us and took her time answering all our questions. No hard sell at all just really useful knowledge. Would really recommend.
Great service from Dreams - Southend. As soon as I entered the showroom was greeted with a friendly smile and asked if I needed any assistance. The sales person knew exactly what was required for my p... See more
The two delivery men were so competent, polite, respectful, kind and extremely professional. They made the whole experience effort less, which it wasn't for them at all. I bought an electric bed... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Southend Airport Retail Park, SS2 6FW, Southend, United Kingdom
- 01702888115
4.8
Excellent
309 reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Nearly forgot I made an order.
I had to wait up to 5 months for my order! Although I was informed initially there would be a 12 week wait, that turned into a further 2.5 months.
March 24, 2024
Reply from Dreams - Southend
Good afternoon
Thank you for taking the time to speak to me today. I am sorry for the issues you have experienced with delivery. Unfortunately the delay to you bed was exacerbated by the issues experienced by the delays caused due to the unrest in the Red Sea.
I am glad we have come to a resolution on the matter and I hope we have gone some way towards restoring your faith in Dreams.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Very pleased
March 23, 2024
Great service and fast delivery kept…
Great service and fast delivery kept informed of delivery time on the day lovely bed
March 16, 2024
Absolute understanding of my needs
I think I have said this before, I already had ordered two mattresses of the internet and neither fitted my wife or my needs. So I went to Dreams Southend Branch and was immediately helped by I think his name was Neil who could not have been more helpful, more expert in his subject and also amusing, which helped. Using Dreams modern technology he advised us within seconds what beds would be most appropriate and guess what he was spot on. After trying I think 5 choices both my wife and I chose the first of the choices. A week on from buying we know we and Neil made the right choice. I cannot thank him enough as I am on the waiting list since September 2023 for spinal surgery and this choice of bed has made a huge, huge difference. So thank you Neil
March 16, 2024
Very good service
The staff were very helpful and supportive and friendly and nothing was to much trouble always happy to help 😊
March 16, 2024
Very helpful
Very helpful, answered a lot of questions and a great help in choosing the bed and mattress. Delivery on time and very helpful delivery men.
March 1, 2024
No Pressure to buy immediately. Mattress properties explained clearly.
Mattress properties explained very clearly. Our bodies were measured using the mattress machine.
Plenty of opportunity to try and re-try various mattresses.
No pressure to buy immediately.
February 25, 2024
Dreams
Both the service from Paul in the shop and both delivery men was superb. I was kept up to date with the delivery information, can’t praise them enough.
March 2, 2024
Good knowledge of product shown by shop…
Good knowledge of product shown by shop assistant. Prompt delivery of new bed.
March 1, 2024
Brilliant Service given through out. We were delighted with the service…
We were delighted with the service given to us by Dreams, in the shop and when our new bed was delivered. Everything was done with a professional service
February 29, 2024
Banbury D an extremely good purchase!…
Extremely pleased with my purchase Banbury D mattress is firm which is what I wanted so comfortable my hips and back feel so much better in just a week! Such a good price in the sale too!
February 23, 2024
A bed shop.
I like the idea of being able to go to a highly reputable bed specialist and deal with competend sales specialists that know what they are talking about. I chose DREAMS as well because tgey can removeold mattress
February 23, 2024
Great service
Great service from Dreams but the ottoman mattress is heavier to lift than I had expected
February 13, 2024
Sleep Easy With a Dreams Delivery
Bed delivered at stated time and delivery guys were professional, helpful and smart.
February 18, 2024
Very friendly and helpful staff
Our experience at Dreams was absolutely delightful! The staff member that helped us went above and beyond. Their friendly demeanor and expert guidance made the entire process seamless. Highly recommend Dreams for their exceptional service and support!
February 12, 2024
Unprompted review
Very efficient service from all who…
Very efficient service from all who were involved in the purchase and delivery of the bed
February 4, 2024
Great service and bedFantastic customers service and a great…
Fantastic customer service and a great bed and would definitely recommend l.
February 4, 2024
Excellent service from start to finish
Excellent service from start to finish. Delivery guys were polite, respectful and helpful.
February 2, 2024
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