We had a fantastic experience at Dreams in Stockton when choosing and purchasing a new bed for our daughter. Mark was absolutely brilliant from start to finish. He was friendly, approachable an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Me and my partner bought our mattress from dreams and Charlotte couldn’t have made the process easier. We’re first time buyers so this was new for both of us and Charlotte made the whole process so ea... See more
From the moment you walk in the shop the staff are friendly and very helpful, not pushing like some shops. They offer great advice and the prices seem competitive.
Dreams is what dreams are made of! From stepping foot into the shop to having our mattress delivered the experience we had was excellent. The staff who helped us were polite and helpful- going that ex... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Portrack Lane, TS18 2PS, Stockton, United Kingdom
- 01642044638
4.8
Excellent
376 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience from start to finish
Great experience from start to finish. Excellent staff in shop and delivery also mattress assessment has made for great transition into new bed. Comfortable from first night.
July 26, 2025
They were very helpful and polite…
They were very helpful and polite helped me choose a divan and mattress had no problems with the delivery the staff were very polite
July 25, 2025
Excellent service
We are very happy with the comfort of our new bed. From us visiting your showroom with the expertise of David to the delivery has been excellent.
July 5, 2025
This is the first time I’ve shopped in…
This is the first time I’ve shopped in Dreams,as I don’t buy a bed every week like I do grocery shopping,but I’m an elderly lady,and from entering the store till leaving I was treated with respect and explained which bed would be suitable for my needs.
I would definitely recommend Dreams as even the delivery guys were excellent and so courteous in my home,in fact all the years I’ve bought furniture,I can honestly say these lads were the best ones I’ve had delivering my furniture.
June 27, 2025
After utilising the mattress for the right choice for my body on the personal comfort guide
I found my perfect mattress here at Dreams
June 21, 2025
Polite knowledgeable staff.
June 20, 2025
Unprompted review
Fantastic!
Went to the Teesside branch and was served by Mark. Honestly the whole experience was great and the service we received was what we could only hope for! Mark was attentive, pointed out bed frames and mattresses that matched our wants and needs, gave us space to try out beds but was nearby if any questions came up. He made the ordering process straightforward and we felt in good hands throughout. We’d been to other bed shops and had mixed experiences which put us off even reserving or taking quotes.
June 14, 2025
Unprompted review
The delivery was very smooth and the…
The delivery was very smooth and the drivers -Jamie and Chris were extremely helpful.
The mattress is very comfortable and I am happy with everything
June 14, 2025
Lovely customer service.Very comfy…
Lovely customer service.Very comfy mattress and the delivery time was perfect..Thank you
June 7, 2025
The staff were so friendly and…
The staff were so friendly and knowledgable - great conversations and listened to our needs- not just selling the top of the house picks...
June 2, 2025
Unprompted review
HelpfulDreams stockton in the shop
Helpful in the shop. Got a good deal.
Delivery and assembly was first class.
All to the time scale.
Excellent
May 30, 2025
Everything went as smooth as could be
Everything went as smooth as could be. The choosing of the bed and mattress was straight forward and we were able to take advantage of the 0% price deal. Didn't find staff to be over pushy and they were most helpful. Had the bed for two weeks now and I'm enjoying comfortable, restful nights' sleep again. Happy with my purchase.
May 25, 2025
Friendly staff and efficient service
Staff were very helpful, answered all my questions and showed me a variety of products, all helping me make my final choice.
May 22, 2025
Unprompted review
Great service from Stockton branch
Great service from Stockton branch. Mattress was delivered quickly and easily and is so comfortable. Just what I needed!! Very happy!!
May 18, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.