⭐⭐⭐⭐⭐ I’ve been sleeping on this mattress for a few weeks now, and the difference is amazing. It’s comfortable, supportive, and helps reduce my back pain. I wake up feeling well-rested every morn... See more
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Updated: Since then, Tunbridge Wells Store customer service Reece resolved my price difference concern by offering a discount... * All was great in the store. Melissa offered exceptional service. But... See more
Excellent service from Dreams Tunbridge Wells (Daniel) I was given just the right level of support to enable me to make a decision. No pressure, relaxing calm environment annd a cup of tea. Employ... See more
We are very happy with the bed had to experiment with the bedding started with single bedding but have now changed to king size found it more comfortable.we must say a big thank you to Jack who was g... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1 The Fountains Retail Park, TN2 3UY, Tunbridge Wells, United Kingdom
- 01892240428
4.9
Excellent
323 reviews
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Friendly, professional
Friendly, efficient sales staff extemley helpful, delivery men also friendly helpful and on time great communication from all
June 26, 2026
Usual good customer sales team with…
Usual good customer sales team with helpful advice. Item delivered as per time-frame agreed.
June 13, 2026
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I’ve been sleeping on this mattress for a few weeks now, and the difference is amazing. It’s comfortable, supportive, and helps reduce my back pain. I wake up feeling well-rested every morning, and the quality feels excellent. I would definitely recommend it to anyone looking for a comfortable and durable mattress
June 13, 2026
Quick and efficient
Quick and efficient, had to wait a few weeks for delivery but they found our front door and assembled in the room as agreed.
June 7, 2026
Good night’s sleep!!!!
May 30, 2026
Dreams, Tunbridge Wells branch.
I recently ordered a bed and mattress from the Dreams store in Tunbridge Wells, the experience was good from start to finish. I dealt with Dan, I visited the store over a few weeks trying to decide what to order. Dan was polite, patient and very helpful. Once I decided what I wanted the ordering process was simple and stress-free.
Delivery was smooth and arrived exactly when expected, with good communication throughout. The delivery team were quick and efficient and took away my old bed and mattress (for which there is a charge), this made the whole process so much easier.
Excellent customer service all round and I am really pleased with the quality of the bed and mattress. I recommend Dreams for a hassle-free experience and great service.
April 11, 2026
Great Service
May 9, 2026
Great assistance with my telephone…
Great assistance with my telephone order. Kept in the loop with delivery.
May 3, 2026
Easy choices
It was easy to choose the bed in store using the "mattress machine"
The lead time was acceptable, the delivery team were efficient...and the bed is lovely.
April 26, 2026
Friendly and helpful sales staff and…
Friendly and helpful sales staff and similarly delivery people were efficient and very helpful
April 20, 2026
Great night's sleep!
Great service in store to help my mother in law to buy the right bed and mattress. Patient, thoughtful and informative. It looks great and she is sleeping well!
April 10, 2026
Greet service and a good product
Really appreicated that Dreams did not presure us to buy. The salesman wasfriendly, helpful and knowledgable as well. The delivery people were friendly, professional and prompt with there arrival - having recently had a bad experince with another delivery the contrast could not have been better. The product was exactly as expected
March 30, 2026
Tunbridge Wells store is well worth a…
Tunbridge Wells store is well worth a visit. Staff were not pushy very helpful highly recommend.
March 6, 2026
Great all-round sevice
Great all-round sevice; from the sales, to delivery.
Everyone was polite and professional.
Loving the bed too - very comfy.
March 8, 2026
New bed and mattress…
Mel at the Tunbridge Wells store really helped me - made my job of choosing a new bed so much easier. I really appreciated the fact that your staff didn’t ‘pounce’ on me when I walked in but were friendly and approachable when I asked for help. Bed duly ordered and delivered on agreed date - delivery men were also very helpful and thoughtful and put everything together for me when they really didn’t have to. I’m a 73 year old lady and one of the delivery men said that he would like to think someone would help out an elderly relative of his if necessary. You should be very proud of your staff!
January 31, 2026
the bed is well made and the delivery…
the bed is well made and the delivery crew were good and respected the house when moving around
February 20, 2026
Kent
The whole process from walking into the shop to delivery, could not have been simpler
March 1, 2026
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