I would definitely shop here again. Ldil was very friendly, helpful and recommended products that I might like. She made the whole process easy and made sure I got the best price possible.
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Very helpful sales girl, gave good advice and not pushy at all. Tried out many mattresses finally chose a top of range on sale but still a few hundred pounds more than I expected to spend. Happy with... See more
Helpful staff in showroom. Wide choice of products and an opportunity to test mattress before purchase. Product delivered on time on agreed date.
The mattress is excellent quality, and the delivery was faultless. The two guys who delivered and took away our old mattress were very polite and efficient and even took their shoes off before enter... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Brassey House, KT12 1QD, Walton-on-Thames, United Kingdom
- 01932362907
4.8
Excellent
116 reviews
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Very welcoming team and right level of…
Very welcoming team and right level of support throughout. The automated diagnostic machine (Sleepmatch?) was great.
August 16, 2025
Unprompted review
From the minute we walked into the…
From the minute we walked into the store to having our mattresses delivered all staff were extremely friendly and helpful , thankyou .
June 13, 2025
Found the right mattress!
After buying a Tempur mattress, which I really didn’t get on with I finally found the right one!
The Therapur medium is so much better. With its cooling gel topper I get a much better nights sleep.
The team at Dreams were very helpful and no ‘pushy’ sales! They were very patient as I tried almost every mattress in the shop!
The mattress arrived on time and the delivery team are so helpful and polite.
The only criticism I have is with Dreams customer service. It takes forever to get through on the phone. Hence the 4*.
April 12, 2025
Efficient service!
April 3, 2025
Unprompted review
Shouldn’t of put off getting the new bed.
Been putting off getting a new bed for sometime as didn’t know how i would get the right one. Once in Dreams the shop assistant was extremely helpful and talked us through the machine, that you lie on, and it determines what bed suits you best and the rest was easy.
March 1, 2025
The customer experience was excellent from start to finish
The customer experience was excellent from start to finish from the showroom to the delivery and everything in between. Very impressed - and the bed is fabulous too!
December 31, 2024
The service received when visiting the…
The service received when visiting the shop to buy our bed was excellent. We had no idea what we wanted and we were given the help we needed to choose the bed we needed, as we considered all the different products available. Now we have our bed and we are enjoying great nights sleep on our new Dreams bed.
December 27, 2024
Delivery was on time
Delivery was on time, and even though I wasn’t able to be there. The guys delivering it were fantastic about calling me in advance and following my instructions. Thanks Dreams
December 10, 2024
The mattress that we received is lovely…
The mattress that we received is lovely & very comfortable. The staff are very helpful at dreams
November 22, 2024
Friendly knowledgable in store advice
Friendly knowledgable in store advice. Superb delivery and fitting with old matrass and frame removed. Good job.
November 1, 2024
Very friendly and helpful staff in…
Very friendly and helpful staff in store.
Delivery team polite
October 12, 2024
Everything was explained very well…
Everything was explained very well delivery was great they tidied up after themselves
August 29, 2024
So pleased with my new mattress!
So pleased with my new mattress I wish I’d done it years ago! I have a bad back and this memory topper mattress has really helped.
The buying experience was impressive and Prakesh in the Walton shop was very thorough and friendly, he talked us through the options so we made the right choice. The delivery was smooth and seamless and the mattress is great!
August 3, 2024
Good quality firm mattress delivered…
Good quality firm mattress delivered hassle free and old one recycled. May take time to get used to firmer mattress ? Hopefully will be more comfortable with time.
July 20, 2024
happy with my mattress, but mattress protector 21.5p, had 20p, days later, told it 40p
The delivery part,
June 23, 2024
Great instore advice
Great instore advice. The superking bed arrived on the correct date and we've been enjoying the best nights' sleep in a very long time
June 16, 2024
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