Items listed available on website, but in reality they are not available! Cancelling items in 6 days after placing an order . It takes 8 days to pass item to FedEx and another 10 days to ship item to... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
There are always problems with orders: items are delivered in the wrong size, ordered items aren't available, or items that were delivered are defective. None of this should happen with a premium bran... See more
Company replied
I received my order on the smaller size/less expensive price side of things in very reasonable time over here in Central Europe. I’d made a minor mistake in my delivery address, however I was provided... See more
I love DsQuared2 clothing and am always happy to take advantage of their sales. Unfortunately, this time encountered a problem with delivery, apparently the package was lost. It took me a while to get... See more
Company replied
Company details
Written by the company
Dsquared2 Online Store. Spring-Summer collection for men and women. Worldwide delivery.
Contact info
Piazza dell'Indipendenza 11, 6900, Lugano, Switzerland
- contract@dsquared2.com
- www.dsquared2.com
3.6
Average
397 reviews
Replied to 64% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and professional
Had very professional, precise and fast service for the D2 team and the fulfilment center, Estrella Valles - THANKS
July 18, 2024
Unprompted review
Reply from Dsquared2
Dear Carsten,
thank you so much for your nice review, we still remain at your disposal for any future needs.
Best regards
DSQUARED2 Team
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professional and precise customer care
professional and precise customer care. Thank you Angela!
July 18, 2024
Unprompted review
Reply from Dsquared2
Ciao Salvatore,
thank you so much for your kind review.
Angela and the whole customer service team will remain available for any needs you may have in the future.
Best regards
DSQUARED2 Team
Attempted to delete account
Attempted to delete account, several times, account still on website.
I do not trust the security of this site, there could be scammers lurking.
Be aware!
July 17, 2024
Unprompted review
Reply from Dsquared2
Dear Customer,
thank you for your review.
However, we would like to reassure you that our site is more than secure and protects the privacy of every customer in accordance with the law. Please take a look at our privacy policy at the dedicated link
https://www.dsquared2.com/ch/privacy-policy/privacy-policy.html
In any case, you can contact our customer service for any questions or support requests.
Thank you very much
Have a nice day
DSQUARED2 Team
Very good quality and sizing product
Very good quality and sizing product. Perfect customer service problem understanding and resolution.
July 16, 2024
Unprompted review
Reply from Dsquared2
Ciao Giuseppe,
thank you so much for your review!
We will do our best to continue to meet your expectations!
Enjoy your day!
Greetings
DSQUARED2 Team
I have been in contact with DSQ2…
I have been in contact with DSQ2 customer service before and I always get professional help. Thank you Steven Rosas
July 9, 2024
Unprompted review
Reply from Dsquared2
Dear Customer,
Thank you so much for your kind words and your trust in our team, it was a great pleasure to assist you.
Please do not hesitate to contact us again if needed!
Best regards,
DSQUARED2 Team
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I have been in contact with DSQ2…
I have been in contact with DSQ2 customer service before and I always get professional help. Thank you Estrella Valles for this time
July 2, 2024
Unprompted review
Reply from Dsquared2
Dear Customer,
thank you so much for your time and kind review. This is very much appreciated!
All the best,
DSQUARED2 Team
No warranty
Ignoring all my emails about my warranty claim for my hat that I took on holiday to Turkey and the sun has bleached it and they won’t reply at all have sent 3 emails and Facebook messaged still no reply !
I wasn’t given ticket number but still have proof the sent emails on. 25/06/2024 17/96/2024
It won’t let me upload a email on here so how else am I to provide you with either ?
Jack1998_51 at outlook.com
June 28, 2024
Unprompted review
Reply from Dsquared2
Dear Jack,
we are very sorry to read about the issue above.
Could you please write us the number of the ticket you opened with customer service?
Or simply confirm the e-mail you wrote from so we can check it immediately?
Please note that when the choosed contact channel is the correct one, our customer service always replies within 24 hours.
We will try to give you all the support you need.
Thank you.
DSQUARED2 Team
My purchase was lost
My purchase was lost . It took some time ti resolve the issue and Arianna Baruffuldi was there every step of the way. She was diligent, patient and always professional. What an asset to your company!
May 30, 2024
Unprompted review
Reply from Dsquared2
Dear John,
thank you very much also on behalf of Arianna.
We hope that we can still provide you with the best support in the future and that you will continue to be a satisfied and enthusiastic D2 customer.
Best Regards
DSQUARED2 Team
Prompt Response
Arianna was really prompt. I had to get one of my orders cancelled and it was a seamless process. Thank you.
June 23, 2024
Unprompted review
Reply from Dsquared2
Dear Customer,
thank you so much for your kind review.
We remain gladly at your disposal for any future needs.
Kind regards
DSQUARED2 Team
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extremely helpful staff especially…
extremely helpful staff especially Arianna Baruffaldi
June 22, 2024
Unprompted review
Reply from Dsquared2
Dear Georgi,
thank you so much for your positive review.
We are very grateful!
Best regards
DSQUARED2 Team
Gratitude to Arianna
it's not easy to find someone who handles clients and pleases them nowadays. Yet, i have found the one who does both "Arianna Baruffaldi" she handled my issue and she was very patient and efficient with my issue.
Love Dsquared <3
Much Love & Appreciation to Arianna <3
June 12, 2024
Unprompted review
Reply from Dsquared2
Dear Omar,
we are so glad to read your kind words! Thank you so much for your time, trust and love towards our D2 family and the brand itself.
We hope we will continue to please and support you as best as possible in the future!
Warm greetings
DSQUARED2 Team
Thanks to Arianna Baruffaldi
Thanks to Arianna Baruffaldi, who was fast and very efficient in addressing my delayed shipment query and kindly refunded my priority shipping fee. Thank you Arianna for being so efficient and helpful, much appreciated.
June 11, 2024
Unprompted review
Reply from Dsquared2
Dear Duncan,
thank you so much for your time while reviewing your experience with Arianna and the D2 family!
We will do our best to continue on this path assuring you a satisfying customer journey!
Best regards
DSQUARED2 Team
Thank you Arianna Baruffaldi
I must commend Arianna Baruffaldi who was super-fast with addressing my online query. Thank you Arianna for being so efficient and helpful. It is so appreciated, and I am very grateful to you.
June 6, 2024
Unprompted review
Reply from Dsquared2
Dear David,
thank you so much for your comment!
It is always a great pleasure for us to read positive feedback from our happy customers!
We really hope to support you again!
Best regards
DSQUARED2 Team
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Perfect customer care
Perfect customer care. Fast and accurate. Thank you guys!
May 30, 2024
Unprompted review
Reply from Dsquared2
Dear Orkan,
thank you very much for writing to us! It is a great pleasure for us to know that you are satisfied with our service!
Hoping to support you again, we wish you a wonderful day!
Best regards
DSQUARED2 Team
Dealt with Arianna for customer service…
Dealt with Arianna for customer service and she was so pleasant and helpful. She directed me to the exact department that could help me and she also made sure my email was received. Thank you Arianna for the great client care.
May 28, 2024
Unprompted review
Reply from Dsquared2
Dear Customer,
thank you so much for your positive comment.
Arianna and the whole customer service team will be always glad to help you again for any queries you may have.
Best regards
DSQUARED2 Team
Very conscientious service very eager…Review DSQUARD looking for advertising
Very conscientious service very eager to find a solution
May 22, 2024
Unprompted review
Reply from Dsquared2
Dear Christian,
thank you so much for your nice review!
We remain always at your disposal.
Best regards
DSQUARED2 Team
Estrella Valles, Angela Teixeira, Arianna Baruffaldi
Estrella Valles, Angela Teixeira, Arianna Baruffaldi are the best. Excellent service, excellent staff, very pleased with the help provided. helped to understand the issue and distinguish original products from fakes
May 13, 2024
Unprompted review
Reply from Dsquared2
Dear customer,
thank you for your positive review, this means a lot to us!
Please feel free to contact us again for any needs or queries you may have.
It will be a pleasure to support you promptly!
Best regards
DSQUARED2 Team
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Thank you Angela for provoding me the…
Thank you Angela for provoding me the relevant information
May 11, 2024
Unprompted review
Reply from Dsquared2
Dear Customer,
thank you so much for your review!
We hope to be able to support you again soon with any piece of information you may need.
Best regards
DSQUARED2 Team
Angela has been extraordinarily helpful…
Angela has been extraordinarily helpful with the return of the good that didn't fit. The whole shopping experience with Dsquared2 is outstanding. This and for many other reasons i will continue purchasing from them in the future
April 19, 2024
Unprompted review
Reply from Dsquared2
Dear Sonke,
thank you very much for your review.
We are very pleased that your experience was positive and we want to continue to offer you products and services that live up to our brand.
Thank you again.
Best regards
DSQUARED2 Team
Reply from Dsquared2
Dear Nika,
thank you so much for your feedback!
We appreciate a lot your trust in our services and the valued interest in our brand!
Kindest regards
DSQUARED2 Team
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