Extremely poor delivery service. The courier didn't call my phone or ring the doorbell; they just left the package in an open front porch area where anyone walking by could have stolen it. On top of t... See more
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No he recibido mi pedido. Los sábados y domingos mi empresa permanece cerrada, por lo que es imposible que se haya realizado la entrega en esas fechas. Les agradecería que revisaran el estado del enví... See more
Company replied
Me pone que me han entregado un paquete pero no se ha hecho. El conductor ya no da noticias para decir nada. Estoy súper decepcionado con el servicio! The system says the driver delivery left the... See more
Company replied
goods were delivered correctly,but the actual delivery date was yesterday (July14), not last Friday (July10) as indicated in your notice. It caused me some uncertainty, although the delivery was ulti... See more
Company replied
2.5
Poor
280K reviews
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This agent is magnificent very pleased 🤗
June 23, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Reply from ecoscooting.com
Estimado cliente,
Lamentamos que haya tenido una mala experiencia con nuestro servicio de reparto. Para ayudarle a resolver su incidencia, le ponemos a su disposición nuestros contactos de atención a cliente.
Correo electrónico: customersupport@ecoscooting.com y por favor mencionar Trustpilot en el título del mail.
Número telefónico: +34 912159369.
Si lo prefiere, por favor, facilítenos su número de seguimiento e intentaremos ofrecerle una mejor solución.
Equipo de Atención al Cliente de Ecoscooting.
My item arrived as indicated
My item arrived as indicated in the tracking area but after reading so many poor reviews I was thinking the worst. Anyway maybe I was just lucky 🤔
June 23, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
The package is marked as delivered to…
The package is marked as delivered to my address and under my name, but I did not receive it. I was not handed any package, and no member of my household received it.
I request an investigation with the carrier and proof of the actual recipient. The delivery status is incorrect, and I have not received the item.
June 22, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve this issue, please contact our customer support team.
Email: customersupport@ecoscooting.com (please include Trustpilot in the subject line).
Phone: +34 912159369.
If you prefer, please provide your tracking number and we will try to offer you a better solution.
Ecoscooting Customer Support Team
Terrible communication and zero notifications.
Horrible service. The courier arrived only once at 9 AM, giving me a mere 20-minute notice. I missed it, but immediately updated my Spanish phone number and address with their customer support. They assured me the information would be passed to the driver.
According to the tracking system, a 2nd and 3rd delivery attempt were made, but I have no idea if they actually happened. I received absolutely zero phone calls, text messages, or emails beforehand. Now they are sending my package back to the origin, claiming they tried to deliver it. Useless customer support and terrible communication.
June 22, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve this issue, please contact our customer support team.
Email: customersupport@ecoscooting.com (please include Trustpilot in the subject line).
Phone: +34 912159369.
If you prefer, please provide your tracking number and we will try to offer you a better solution.
Ecoscooting Customer Support Team
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve this issue, please contact our customer support team.
Email: customersupport@ecoscooting.com (please include Trustpilot in the subject line).
Phone: +34 912159369.
If you prefer, please provide your tracking number and we will try to offer you a better solution.
Ecoscooting Customer Support Team
I have not received the delivery
I have not received the delivery , please advise . Your tracking says it’s been delivered , this is not true .
June 21, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
Shit company lying the came video…
Shit company lying the came video servailance showed nobody.same shit answers that the will follow up.happend 3 times now. 0 stars not possible.
June 21, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
Absolute joke of a service. Fake delivery attempt.
I have been at my shop all morning waiting for my package and at 10:29 AM I received a notification claiming a "failed delivery because the recipient was not home". This is a complete lie.
Your Saturday working hours are from 9:00 AM to 1:00 PM, meaning the driver was fully on shift. They come and even didn't bother calling my phone; they simply faked the absence to avoid doing their job before finishing their short weekend shift. The address in Algeciras is perfectly clear. I demand that my package is delivered properly. Stop putting fake updates in the system.
June 20, 2026
Unprompted review
Reply from ecoscooting.com
Lamentamos que haya tenido una mala experiencia con nuestro servicio de reparto. Para ayudarle a resolver su incidencia le ponemos a su disposición nuestros contactos de atención a cliente.
Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en el título del mail.
Número telefónico: +34 912159369.
Si lo prefiere, por favor, facilítenos su número de seguimiento e intentaremos ofrecerle una mejor solución.
Estimado cliente,
Equipo de Atención al Cliente de Ecoscooting.
ecoscooting delivery
I was informed of the delivery day and I was able to track area by area. The delivery driver was excellent. She called me by telephone to say she was outside my property. She tried to come to the door but the gate was locked. She was friendly, polite and very professional. Thank you to the company ecoscooting for it's custom service and to the individual delivery driver. I know some people say they have not had a similar experience to mine but for me I've had excellent service.
June 20, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Package not delivered.
June 19, 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Lamentamos que haya tenido una mala experiencia con nuestro servicio de reparto. Para ayudarle a resolver su incidencia le ponemos a su disposición nuestros contactos de atención al cliente.
● Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en el título de email.
● Número telefónico: +34 912159369.
Equipo de Atención al Cliente de Ecoscooting.
This company is a disgrace
This company is a disgrace. I ordered an item for delivery between the 16-18 of June.
I have corresponded with delivery driver, who said he doesn't deliver to the countryside. I gave him an alternative drop off point in the town near where I live. 5 minutes away. He's not delivered it twice. His excuse, it was closed. He's incompetent.
I find out today that there is another delivery date for the 23 rd of June.
Not good enough.
June 19, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve this issue, please contact our customer support team.
Email: customersupport@ecoscooting.com (please include Trustpilot in the subject line).
Phone: +34 912159369.
If you prefer, please provide your tracking number and we will try to offer you a better solution.
Ecoscooting Customer Support Team
My package still hasn't arrived could…
My package still hasn't arrived could you please let me know what as happened to my order?
June 19, 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Lamentamos que haya tenido una mala experiencia con nuestro servicio de reparto. Para ayudarle a resolver su incidencia le ponemos a su disposición nuestros contactos de atención al cliente.
● Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en el título de email.
● Número telefónico: +34 912159369.
Equipo de Atención al Cliente de Ecoscooting.
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Leaving 1 star as I can’t leave 0
Leaving 1 star as I can’t leave 0.
They never actually attempt to deliver. Packages are marked as delivery attempted and then online says you need to wait for pick up instructions. These instructions never come unless you’re lucky enough to get a response from their customer service before the 10 days is up and they return it. This has now happened to me with 8 packages. No issues with any other delivery service. Avoid using at all costs.
June 18, 2026
Unprompted review
Reply from ecoscooting.com
Lamentamos que haya tenido una mala experiencia con nuestro servicio de reparto. Para ayudarle a resolver su incidencia le ponemos a su disposición nuestros contactos de atención a cliente.
Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en el título del mail.
Número telefónico: +34 912159369.
Si lo prefiere, por favor, facilítenos su número de seguimiento e intentaremos ofrecerle una mejor solución.
Estimado cliente,
Equipo de Atención al Cliente de Ecoscooting.
The cover is to short not able to mount
The cover is to short not able to mount
June 18, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve this issue, please contact our customer support team.
Email: customersupport@ecoscooting.com (please include Trustpilot in the subject line).
Phone: +34 912159369.
If you prefer, please provide your tracking number and we will try to offer you a better solution.
Ecoscooting Customer Support Team
My package has not been delivered
My package has not been delivered. I have checked the neighbours, and it isn't there. The addresses is a beauty salon and my NAME is above the door!!!!! This is the second time delivery has failed. Perhaps the delivery driver could tell me where it is?
June 17, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve this issue, please contact our customer support team.
Email: customersupport@ecoscooting.com (please include Trustpilot in the subject line).
Phone: +34 912159369.
If you prefer, please provide your tracking number and we will try to offer you a better solution.
Ecoscooting Customer Support Team
I have bought a GLYCOMETER but received…
I have bought a GLYCOMETER but received an OXYMETER. This is the 5th time it happens with different suppliers. THIEVES!! I understand is probably nothing with you, BUT you should not work with these ROBBERS.
Very bad experience.
PLEASE do not accept this company for your services as you get bad reputation!!!!!!!!!!
June 17, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve this issue, please contact our customer support team.
Email: customersupport@ecoscooting.com (please include Trustpilot in the subject line).
Phone: +34 912159369.
If you prefer, please provide your tracking number and we will try to offer you a better solution.
Ecoscooting Customer Support Team
Parcel lost in the system?
Delivery was due over a week ago. They updated the status that I had requested a different delivery date, which I hadn't. Then they came 4 days later to deliver a package that wasn't even on the van. Since then it's been out for delivery for the past 3 days yet again, with no delivery being made as yet. Attempted to email for an update to be given a standard response that they will expedite the delivery.
June 17, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve this issue, please contact our customer support team.
Email: customersupport@ecoscooting.com (please include Trustpilot in the subject line).
Phone: +34 912159369.
If you prefer, please provide your tracking number and we will try to offer you a better solution.
Ecoscooting Customer Support Team
No delivery, again (7 out of 7 packages not delivered in the past 12 months)
It's been a while, but after 5 packages which they never attempted to deliver last year, I am now "lucky" enough to have two packages at their "last mile" local delivery company. That is to say. The packages are somewhere in a warehouse they will not give the address to, they have not attempted to deliver them for over a week and will probably just sit on them for a month and return them to the sender as they have on previous occasions. The solution was to change to a pick-up point, but they no longer list one that is closer to me than 20km (one way). So, a lot of wasted time, no products and it will take me another 4 weeks and endless hours with customer service bots and clowns to get my purchases refunded. Anyone with ecoscooting belongs in jail, happy to join any class action lawsuit against them to put an end to their corrupt practices.
Update 17/06. This is simply laughable. A response prompting me to reach out to customer services. I have done so, repeatedly. I've chatted, sent emails and called them. All I get is that they regret the situation and will prioritise delivery. After which, NOTHING. What a waste of time.
June 12, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve this issue, please contact our customer support team.
Email: customersupport@ecoscooting.com (please include Trustpilot in the subject line).
Phone: +34 912159369.
If you prefer, please provide your tracking number and we will try to offer you a better solution.
Ecoscooting Customer Support Team
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