Eden Garden Rooms Reviews 

72
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional team, courteous staff, and highly skilled craftsmen who consistently deliver stunning garden rooms with exceptional attention to detail and craftsmanship. Consumers note that project management, personalized design support, and communication throughout the entire build process are remarkably smooth, reliable, thorough, and efficient. Some reviewers were not happy with communication or noted occasional minor issues, coordination challenges, and drops in customer service during the execution of the project. A few people also mentioned that project oversight could occasionally feel inconsistent or presented minor teething problems along the way.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently... See more

Service

Customers had positive experiences with service, noting that the entire operation ran smoothly from initial... See more

Quality

Clients share positive opinions on quality, highlighting the brilliant craftsmanship and exceptional... See more

Product

People report high satisfaction with the product, expressing that it exceeds expectations both functionally... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional engagement and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our garden room was fully installed from ca 6weeks from initial visit with Wes. I cannot speak highly enough of the whole team, who were incredible to deal with. Design/carpentry/project management... See more

Rated 5 out of 5 stars

The team are super professional and helpful. The build only took 2 weeks and during that time the team did everything possible to keep the time scales on track. The garden room looks amazing and is i... See more

Rated 5 out of 5 stars

Eden have a first class product but it’s the team you deal with that make them special. From the initial contact through to the final sign off every representative showed a real passion to get it righ... See more

Rated 5 out of 5 stars

An excellent experience from start to finish. Highly professional team, very thorough. Couldn't rate them more highly. Matt our builder/carpenter/plasterer/painter was very talented and did a fantasti... See more


Company details

  1. Garden Building Supplier

Written by the company

Eden Garden Rooms - Industry leading company in bespoke, contemporary, luxury garden rooms throughout Southern England. Visually stunning yet practical. Our Cedar clad garden rooms are built to high standards making ideal garden studios


Contact info

4.8

Excellent

TrustScore 5 out of 5

72 reviews

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4.8

All reviews

(72)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

We had our garden room installed in…

We had our garden room installed in 2020 and we were very happy with the design and the installation process at the time. Four years later we are still very happy and the level of customer service provided by Eden’s aftercare has been exceptional. Thank you Steven for your fast response and dealing with our queries speedily with your team.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

High Spec Office with Quick Installation

I needed to relocate my company's office so got quotes from three companies. Eden Garden Rooms was competitive and the only company to use an eco "floating" base. Wes and his team were a delight to deal with from start to (very quick) finish. I am thrilled with the result and can thoroughly recommend Eden Garden Rooms.

June 5, 2024
Unprompted review
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Rated 5 out of 5 stars

Our beautifully-crafted garden room has transformed a neglected part of our garden.

The addition of our garden room has transformed the back of our garden!! We love our well-crafted, highly spec'd room.

We talked to three other companies but the swift response, can-do attitude and build time offered by Eden made them stand out from the crowd. The deal was sealed when we visited two other high-quality garden rooms built recently by Eden in the area. Both sets of owners highly praised the construction team, with one couple telling us they missed the friendly builders when they left!

Our planning was exciting and straightforward and the build team was diligent and communicative with attention to detail. Duncan visited several times to make sure everything was going well.

The garden room is a bar - a space for our 21 year old to invite his friends and for us to ask people over for apéritifs; it's also a yoga room and a sanctuary where I'm going to start painting. I particularly like our corner window.

When we recently had trouble with our internet Stephen came and sorted it out, going above and beyond.

We couldn't be happier with the final result and we can highly recommend Eden to anyone who wants a high-quality, well-finished building with great planning ideas and decent, diligent builders.

August 28, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant company, a pleasure to deal with

I can not recommend this company highly enough. They are a pleasure to deal with from start to finish. I had the outhouses (one gym, and one office) built at the same time as a big renovation of my house, and I often wished that Eden Garden rooms could have built the main house! Whilst my main builders always seemed to have a problem, never turned up when they said they would and were a nightmare to deal with, Eden Garden Rooms were efficient, conscientious, always did what they said they would and the quality of the rooms is first rate. Things arrived on time, things got done properly, everyone from the initial sales contact to the survey to the installation team itself were a delight to deal with. I had some follow up complications (an overzealous council planner trying to insist I needed planning permission rather than relying on permitted development rights), and Eden Garden Rooms stepped right in and resolved the issue. This was some 6 months after installation, so the fact that they were as keen and responsive after all the invoices had been paid is testament to their professionalism and quality. A brilliant company, I would use them again in a heart beat.

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic after care service from Eden…

3 years after Eden installed our garden office, we had an issue with a sticky sliding patio door. I rang to get some advice, not sure what to expect, and they sent round an engineer free of charge to investigate and resolve the problem. What incredible after care service. Thank you Eden!

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

5 star service from quote to completion

5 star service from initial quote to delivery. The experienced team at Eden are experts in Garden Room developments.

They built us a fantastic Garden Room at the rear of our terraced property and navigated our dog leg hallway without leaving so much as a dirty mark.

Everyone we interacted with was first class from Wes, to Kellie to Max and Duncan the owner.

March 18, 2024
Unprompted review
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Rated 5 out of 5 stars

Brilliant from start to finish

Excellent experience working with eDEN, the whole team has been brilliant from start to finish. Punctual, polite, prompt and professional, I couldn't recommend them more highly. Thank you and well done to Duncan, Rachel, Paul, Jason, Matt, Spencer and Kellie.

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

So this is the 2nd Garden room from…

So this is the 2nd Garden room from Eden. I was one of their early customer back in 2010, and just moved house, and went straight back to them again after 10 years use of the 1st version. I was very happy with the quality 10 years ago, and it looks as though they have become even more proficient on the detailing in the last 10 years. VERY VERY happy. Still a small enough company to give you what feels like a personal service, whilst being large enough to offer the best design and specification. Complete in less than 2 weeks by a team who really knew what they were doing. They had difficult access, everything having to go through our house, but they took great care and were a pleasant bunch to have around for 2 weeks. Prices have gone up, but that's understandable given that everyone wants one of these at the moment, and the quality of the materials and workmanship involved. Was particularly impressed by the screw piles, which are an improvement over previous foundations IMO. Currently looking at planning permission for a 3rd purchase for the front of the house. 5 Stars without doubt

December 15, 2020
Unprompted review

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