I've been using ESET for over 20 years. I think it is a 5-star antivirus program. The only reason I'm rating it four stars is because of the runaround I got trying to downgrade from the Internet Secur... See more
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Review summary
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Great product. However, I did not catch the instructions in the beginning about setting up ESET HOME. Consequently, I was having issues with the complete set up of VPN. Called your Customer Service t... See more
Company replied
ESET has been a wonderful protection. It's easy to installed, they remind you at the end of the renew and very helpful & knowledgeable when speaking with a person or automatic chat. The best is that i... See more
Company replied
Nothing bad has happened! Certainly the fact that we've not had any digital break-ins says something. Occasionally I get curious and check the Quarantined items or the Security Report. There's some... See more
Company details
- #169 of 350 best companies in Software Company
- #38 of 60 best companies in Computer Accessories Store
Written by the company
For more than 30 years, ESET® has been developing industry-leading IT security software and services to protect businesses, critical infrastructure and consumers worldwide from increasingly sophisticated digital threats. From endpoint and mobile security to endpoint detection and response, as well as encryption and multifactor authentication, ESET’s high-performing, easy-to-use solutions unobtrusively protect and monitor 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company that enables the safe use of technology. This is backed by ESET’s R&D centers worldwide, working in support of our shared future. For more information, visit www.eset.com or follow us on LinkedIn, Facebook, and Twitter.
Contact info
610 W Ash St #1700, 92101, San Diego, United States
- (619) 876-5400
- www.eset.com/us
4.3
Excellent
14K reviews
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I’ve had no problems whatsoever
I’ve had no problems whatsoever. So I’m a happy camper.
July 21, 2026
Reply from ESET US
Thank you for your feedback! We're delighted to hear that you've had a trouble-free experience with ESET. It's great to know you're a happy customer, and we appreciate your trust and support.
Ericka has a poor customer service…
Ericka has a poor customer service skills. Never said to a unsatisfied customer “I DONT KNOW and dropped the ESET responsibility.
July 20, 2026
Reply from ESET US
Thank you for bringing this to our attention. We’re sorry to hear about your experience, and we have forwarded the matter to the relevant team for resolution.
Reply from ESET US
Thank you for your feedback!
We're delighted to hear that our representative was helpful and patient while assisting you. Providing friendly and professional support is very important to us, and we appreciate your kind words.
Always working
Always working, love how it checks any inserted item, like thumb drives for potential problems.
July 21, 2026
Reply from ESET US
Thank you for your feedback!
We're glad to hear that ESET is always working in the background to keep you protected. We appreciate your trust and support.
My security that came with my computer…
My security that came with my computer is gone.
With ESET I have the security I need at this time.
So far it is working out okay.
January 4, 2026
Reply from ESET US
Thank you for your feedback!
We're glad to hear that ESET is providing the security you need and helping keep your computer protected.
We appreciate your trust and are pleased that your experience with ESET has been positive so far.
Feeling Safe
I feel very comfortable knowing that ESET is watching over me. I appreciate receiving warnings that some websites may be unsafe.
July 20, 2026
Reply from ESET US
Thank you for your feedback!
We're glad to hear that ESET gives you peace of mind and that you appreciate our warnings about potentially unsafe websites.
Helping keep you informed and protected online is one of our top priorities. We appreciate your trust and support.
ESET 2026/27 Subscription Renewal Period
Hello. Overall, I have been a satisfied ESET customer. However, I am disappointed at the much higher renewal subscription fees for your products. The cost increased to such a level, I needed to renew with a purchase of your lower level, basic programs. For several weeks after installation of the renewal, I received warning notices that my subscription expired, I was not protected, and I needed to renew. Eventually, I received notification that I needed to further install the security program. Once I completed this, the warning notices reduced in number. They now state how I should upgrade to get more security, etc.
As a longtime customer of your product, this latest renewal experience was unpleasant. Thank you for the opportunity to provide you feedback. PL
June 25, 2026
Reply from ESET US
Thank you for your feedback and for being a long-time ESET customer.
We're sorry to hear that your recent renewal experience was frustrating. We understand your concerns regarding subscription pricing, as well as the renewal and protection notifications you received after installing your new subscription.
To review your subscription, pricing, and ensure your product is installed and activated correctly, please contact our Support team at https://helpus.eset.com/. Our specialists will be happy to assist you.
We appreciate you taking the time to share your experience.
ESET Opinion
ESET, for me, is the best anti-virus protector for your computer. You can rely on it to protect your computer from all the threats than you could encounter on the internet. It is very reliable, and does not slow down your computer.
July 20, 2026
Reply from ESET US
Thank you for your feedback! We're delighted to hear that you consider ESET the best antivirus solution for your computer.
It's great to know that you value its reliable protection against online threats and its ability to keep your device secure without slowing it down. We appreciate your trust and support.
I bought a new Mac Air and the retailer…
I bought a new Mac Air and the retailer recommended ESET...
when I got home and downloaded Firefox as my browser I could not log into my facebook account.
After an hour of investigation I discovered that ESET was blocking my log in attempts. so i deactivated it
June 17, 2026
Reply from ESET US
Thank you for your feedback. We're sorry to hear about the issue you experienced after installing ESET on your new Mac.
ESET should not prevent access to legitimate websites such as Facebook when configured correctly. To investigate why your login attempts were being blocked, we recommend contacting our Technical Support team.
Our specialists can review your settings and help ensure that ESET is working properly without interfering with your browsing.
You can contact us at https://helpus.eset.com/. We'll be happy to assist you.
Great Product
Good product, good service response, and fair pricing structure all the things I look for when selecting a vendor/manufacture to support my needs. Still going strong after more than a decade.
July 20, 2026
Reply from ESET US
Thank you for your feedback! We're delighted to hear that ESET continues to meet your expectations after more than a decade.
It's great to know that you value our protection, customer service, and pricing. We truly appreciate your long-term trust and support.
Reply from ESET US
Thank you for your feedback! We're glad to hear that renewing your plan was easy and that you find our pricing reasonable. We appreciate your trust and support.
I appreciate ESET but ….,
I appreciate ESET. I have subscribed to ESET on and off for over 15 years. I rave to my friends about ESET and how it keeps my computer safe.
However, when I started ESET was $59 for 2 devices. It is now &91 plus. That’s is a family of 4’s grocery money for the week.
I am good till Jul 2027. I shall look for more economical options. $91 in this life we are in could fill up someone’s SUV.
Thank you for being a great protection but it is becoming very unaffordable!
July 10, 2026
Reply from ESET US
Thank you for your feedback and for your loyalty over the past 15 years.
We're delighted to hear that you've trusted ESET for so long and that you've recommended our products to your friends.
We understand your concerns about pricing. To review your current subscription and discuss any available options, please contact our Billing Support Team at +1 (844) 824-3738. Our colleagues will be happy to assist you.
Thank you for your continued trust in ESET.
I love having only one master password…
I love having only one master password to enter, but it would be even better to have LastPass on my Ipad in addition to my home PC.
July 20, 2026
Reply from ESET US
Thank you for your feedback! We're glad to hear that you enjoy the convenience of using a single master password.
Please note that ESET Password Manager has been discontinued. You can find more information here:
https://support-eol.eset.com/en/pwm_discontinuing.html
If you have any questions or need assistance, please contact our Support team at https://helpus.eset.com/. We'll be happy to help.
Don’t like the waiting for start up…
Don’t like the waiting for start up scan to complete.
July 19, 2026
Reply from ESET US
Thank you for your feedback.
We understand that waiting for the startup scan to complete can be inconvenient.
To make sure everything is working as expected and that there are no underlying issues affecting performance, please contact our Support team at https://helpus.eset.com/.
Our specialists will be happy to review your configuration and ensure everything is functioning properly.
We have never had a computer issue
We have never had a computer issue, and I believe it's because of ESET
July 19, 2026
Reply from ESET US
Thank you for your feedback!
We're delighted to hear that you've never experienced any computer issues and that ESET has helped keep your devices protected. Providing reliable, worry-free security is exactly what we strive for. We appreciate your trust and support.
Totally trusting ESET to take care of my computer security>
16 years working for a company that was using ESET for their company computer safety and followed by using ESET for my personal use for over 10 years with total confidence for ESET services.
January 19, 2026
Reply from ESET US
Thank you for your feedback!
We're honored by your trust in ESET over so many years. Your long-term loyalty and support mean a great deal to us.
Reply from ESET US
Thank you for your feedback!
We're glad to hear that ESET provides reliable protection that gives you peace of mind without requiring your attention. That's exactly the kind of seamless security experience we strive to deliver.
I wonderful software product that works great.
I have had no problems for 2 years since your software has been on my PC. This speaks for itself. Thank you for providing the public with good software that works so well.
July 19, 2026
Reply from ESET US
Thank you for your feedback!
We're delighted to hear that you've had two years of trouble-free protection with ESET. Knowing that our software has helped keep your PC secure and running smoothly is exactly what we strive for. We appreciate your kind words and support.
I have been using Eset for several…
I have been using Eset for several years and never had one problem so have recommended it to several family members and friends and they too love it
July 19, 2026
Reply from ESET US
Thank you for your feedback!
We're delighted to hear that you've been using ESET for several years without any issues.
It's especially rewarding to know that you've recommended ESET to your family and friends and that they're enjoying it as well.
We truly appreciate your trust and support.
Reply from ESET US
Thank you for your feedback! We're glad to hear that you find ESET's service reliable. We appreciate your trust and support.
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