I've been using ESET for over 20 years. I think it is a 5-star antivirus program. The only reason I'm rating it four stars is because of the runaround I got trying to downgrade from the Internet Secur... See more
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Review summary
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Great product. However, I did not catch the instructions in the beginning about setting up ESET HOME. Consequently, I was having issues with the complete set up of VPN. Called your Customer Service t... See more
Company replied
ESET has been a wonderful protection. It's easy to installed, they remind you at the end of the renew and very helpful & knowledgeable when speaking with a person or automatic chat. The best is that i... See more
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Nothing bad has happened! Certainly the fact that we've not had any digital break-ins says something. Occasionally I get curious and check the Quarantined items or the Security Report. There's some... See more
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Company details
- #171 of 349 best companies in Software Company
- #38 of 60 best companies in Computer Accessories Store
Written by the company
For more than 30 years, ESET® has been developing industry-leading IT security software and services to protect businesses, critical infrastructure and consumers worldwide from increasingly sophisticated digital threats. From endpoint and mobile security to endpoint detection and response, as well as encryption and multifactor authentication, ESET’s high-performing, easy-to-use solutions unobtrusively protect and monitor 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company that enables the safe use of technology. This is backed by ESET’s R&D centers worldwide, working in support of our shared future. For more information, visit www.eset.com or follow us on LinkedIn, Facebook, and Twitter.
Contact info
610 W Ash St #1700, 92101, San Diego, United States
- (619) 876-5400
- www.eset.com/us
4.3
Excellent
14K reviews
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Excellent ESET Software Protection and extra layer of stability
Great product it defintely does provide that extra layer of protection for your Private Information on all your personal devices and the necessary stability and protection you will need now and going into the future of computer literacy and intelligence to provide that added security standard that has to be maintained and monitored 24/7
July 23, 2026
Reply from ESET US
Thank you for your feedback! We're delighted to hear that ESET provides the extra layer of protection and peace of mind you're looking for across your devices.
It's great to know that you appreciate the security, stability, and continuous protection ESET delivers to help keep your personal information safe. We appreciate your trust and support.
Esets management system is hard to use…
Esets management system is hard to use and hard to renew. Licenses don’t line up, logins are high friction, the product doesn’t self update but it does work. Further, Eset offers discounts AFTER renewal. And then they email constantly for reviews, take a hint, don’t send a reminder every 32.74 hours
July 22, 2026
Reply from ESET US
Thank you for your feedback. We're sorry to hear that your experience with managing and renewing your ESET subscription has been frustrating.
If you need assistance reviewing your licenses, subscription status, or account configuration, please contact our Support team at https://helpus.eset.com/. We'll be happy to help.
Reply from ESET US
Thank you for your feedback! We're glad to hear that ESET was easy to download and that everything is working well. We appreciate your trust and support.
Too many nagging emails/texts about…
Too many nagging emails/texts about installation, enough already!!
July 22, 2026
Reply from ESET US
Thank you for your feedback.
We're sorry to hear that you're receiving more emails or text messages than you'd like.
If you no longer wish to receive certain communications, you can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of the email. This will allow you to adjust your communication preferences and reduce unwanted messages.
Thank you.
ESET boots up fast
ESET boots up fast. The best thing is I do not even know it's there, unless something needs attention.
July 22, 2026
Reply from ESET US
Thank you for your feedback!
We're delighted to hear that ESET starts quickly and provides reliable protection without getting in the way of your daily activities.
It's great to know that ESET works quietly in the background and only alerts you when something needs your attention. We appreciate your trust and support.
Long time satisfied customer
I've been an ESET customer for over fifteen years and I always double check other companies before renewing each year. ESET consistently has had excellent coverage for my computers at a doable price. As a small business owner, I appreciated knowing that I was taking care of my computer and my clients by being proactive and cost savvy. Recently, I had to work with customer service since I purchased product but my computer died and I needed to cancel that purchase and repurchase after I bought a new computer. Customer service was efficient and courteous and did the refund and several weeks later I purchased another version of the ESET product for my new system.
July 21, 2026
Reply from ESET US
Thank you for your loyalty and trust over the past fifteen years!
We're delighted to hear that ESET has consistently provided the protection, value, and reliability you're looking for.
It's especially rewarding to know that our Customer Service team was able to assist you efficiently during the transition to your new computer.
We appreciate your continued support and are glad ESET remains your trusted security solution.
I had Webroot for years because it was…
I had Webroot for years because it was light on system resources, but lately it was becoming a memory hog. After doing my "homework" on home AV's, ESET came to the top for lightest, fastest and, by far, the best at detection of malware, etc.
July 21, 2026
Reply from ESET US
Thank you for your feedback!
We're delighted to hear that you chose ESET after carefully researching antivirus solutions. It's great to know that our lightweight performance, fast operation, and strong malware detection have met your expectations.
We appreciate your trust and are glad ESET is providing the protection you're looking for.
I’ve had no problems whatsoever
I’ve had no problems whatsoever. So I’m a happy camper.
July 21, 2026
Reply from ESET US
Thank you for your feedback! We're delighted to hear that you've had a trouble-free experience with ESET. It's great to know you're a happy customer, and we appreciate your trust and support.
Ericka has a poor customer service…
Ericka has a poor customer service skills. Never said to a unsatisfied customer “I DONT KNOW and dropped the ESET responsibility.
July 20, 2026
Reply from ESET US
Thank you for bringing this to our attention. We’re sorry to hear about your experience, and we have forwarded the matter to the relevant team for resolution.
Reply from ESET US
Thank you for your feedback!
We're delighted to hear that our representative was helpful and patient while assisting you. Providing friendly and professional support is very important to us, and we appreciate your kind words.
Always working
Always working, love how it checks any inserted item, like thumb drives for potential problems.
July 21, 2026
Reply from ESET US
Thank you for your feedback!
We're glad to hear that ESET is always working in the background to keep you protected. We appreciate your trust and support.
My security that came with my computer…
My security that came with my computer is gone.
With ESET I have the security I need at this time.
So far it is working out okay.
January 4, 2026
Reply from ESET US
Thank you for your feedback!
We're glad to hear that ESET is providing the security you need and helping keep your computer protected.
We appreciate your trust and are pleased that your experience with ESET has been positive so far.
Feeling Safe
I feel very comfortable knowing that ESET is watching over me. I appreciate receiving warnings that some websites may be unsafe.
July 20, 2026
Reply from ESET US
Thank you for your feedback!
We're glad to hear that ESET gives you peace of mind and that you appreciate our warnings about potentially unsafe websites.
Helping keep you informed and protected online is one of our top priorities. We appreciate your trust and support.
ESET 2026/27 Subscription Renewal Period
Hello. Overall, I have been a satisfied ESET customer. However, I am disappointed at the much higher renewal subscription fees for your products. The cost increased to such a level, I needed to renew with a purchase of your lower level, basic programs. For several weeks after installation of the renewal, I received warning notices that my subscription expired, I was not protected, and I needed to renew. Eventually, I received notification that I needed to further install the security program. Once I completed this, the warning notices reduced in number. They now state how I should upgrade to get more security, etc.
As a longtime customer of your product, this latest renewal experience was unpleasant. Thank you for the opportunity to provide you feedback. PL
June 25, 2026
Reply from ESET US
Thank you for your feedback and for being a long-time ESET customer.
We're sorry to hear that your recent renewal experience was frustrating. We understand your concerns regarding subscription pricing, as well as the renewal and protection notifications you received after installing your new subscription.
To review your subscription, pricing, and ensure your product is installed and activated correctly, please contact our Support team at https://helpus.eset.com/. Our specialists will be happy to assist you.
We appreciate you taking the time to share your experience.
ESET Opinion
ESET, for me, is the best anti-virus protector for your computer. You can rely on it to protect your computer from all the threats than you could encounter on the internet. It is very reliable, and does not slow down your computer.
July 20, 2026
Reply from ESET US
Thank you for your feedback! We're delighted to hear that you consider ESET the best antivirus solution for your computer.
It's great to know that you value its reliable protection against online threats and its ability to keep your device secure without slowing it down. We appreciate your trust and support.
I bought a new Mac Air and the retailer…
I bought a new Mac Air and the retailer recommended ESET...
when I got home and downloaded Firefox as my browser I could not log into my facebook account.
After an hour of investigation I discovered that ESET was blocking my log in attempts. so i deactivated it
June 17, 2026
Reply from ESET US
Thank you for your feedback. We're sorry to hear about the issue you experienced after installing ESET on your new Mac.
ESET should not prevent access to legitimate websites such as Facebook when configured correctly. To investigate why your login attempts were being blocked, we recommend contacting our Technical Support team.
Our specialists can review your settings and help ensure that ESET is working properly without interfering with your browsing.
You can contact us at https://helpus.eset.com/. We'll be happy to assist you.
Great Product
Good product, good service response, and fair pricing structure all the things I look for when selecting a vendor/manufacture to support my needs. Still going strong after more than a decade.
July 20, 2026
Reply from ESET US
Thank you for your feedback! We're delighted to hear that ESET continues to meet your expectations after more than a decade.
It's great to know that you value our protection, customer service, and pricing. We truly appreciate your long-term trust and support.
Reply from ESET US
Thank you for your feedback! We're glad to hear that renewing your plan was easy and that you find our pricing reasonable. We appreciate your trust and support.
I appreciate ESET but ….,
I appreciate ESET. I have subscribed to ESET on and off for over 15 years. I rave to my friends about ESET and how it keeps my computer safe.
However, when I started ESET was $59 for 2 devices. It is now &91 plus. That’s is a family of 4’s grocery money for the week.
I am good till Jul 2027. I shall look for more economical options. $91 in this life we are in could fill up someone’s SUV.
Thank you for being a great protection but it is becoming very unaffordable!
July 10, 2026
Reply from ESET US
Thank you for your feedback and for your loyalty over the past 15 years.
We're delighted to hear that you've trusted ESET for so long and that you've recommended our products to your friends.
We understand your concerns about pricing. To review your current subscription and discuss any available options, please contact our Billing Support Team at +1 (844) 824-3738. Our colleagues will be happy to assist you.
Thank you for your continued trust in ESET.
I love having only one master password…
I love having only one master password to enter, but it would be even better to have LastPass on my Ipad in addition to my home PC.
July 20, 2026
Reply from ESET US
Thank you for your feedback! We're glad to hear that you enjoy the convenience of using a single master password.
Please note that ESET Password Manager has been discontinued. You can find more information here:
https://support-eol.eset.com/en/pwm_discontinuing.html
If you have any questions or need assistance, please contact our Support team at https://helpus.eset.com/. We'll be happy to help.
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