Etisalat UAE Reviews 

Internet is very slow! Complaint for how many days now but still no improvement. its a waste..

Offer free amazon prime in package (which is expensive) but does not work. Customer service ai chatbotbis a disaster. Customer service advisors make you repeat 20 times the same thing. They pass the ball to one another witjout solving issues. Very disapppinting

Fraudsters that have monopoly on the internet. It's expensive and they ensure to fine you at the end. I had a contract for 1 year and got fined because "telling them I am not extending" is apparently not a cancellation. I started the contract mid September and they also charged me for full month last year in September and now gave me another full 1 month bill for half the month. And when I wanted to give back my router 3 days early - that would be early leaving fine as well, apparently. They should be fined for illegal and dishonest practices
Customer care number doesn't eaork and chat is run by AI that is stupid and gives invalid links to connect to a human.

My plan is for 125 dirhams per month, but I pay every month minimum 400 dirhams, it’s very difficult to fix in the app by myself. And customer care service is too difficult to call too. I’m so upset with Etisalat

Their customer service is the worse I've ever seen my contract was finished last day and I wanted to use this line as prepaid not post paid when I called to request them to change it to prepaid all of sudden their CRM stop working. I asked AKSHAY to give me complaint number or request number that was also not provided ,I was asked to call back again after 2 hours like thats the only thing I have to do and at the end after 55 minutes Akshay hangup the call

Dear Etisalat Customer Care Team,

I am writing to raise a serious complaint regarding the way my number cancellation request has been handled.

I am currently using two Etisalat numbers. I was clearly informed by your customer care representative that I could cancel one of the numbers within August and that I only needed to settle any applicable outstanding amount before cancellation. Based on this information, I visited an Etisalat branch to cancel the number.

However, at the branch, I was suddenly informed that I need to pay approximately AED 550 plus AED 250 to cancel the number. I would like to know clearly:

Why am I being asked to pay these additional charges? What exactly are these charges for?

If there is a contract, cancellation fee, device installment, or any other commitment attached to my number, I expect Etisalat to provide me with a complete written breakdown and the terms and conditions that justify these charges.

I am extremely disappointed with this experience. Different information is being provided by customer care and the branch, and I am being made to waste my time visiting the branch without receiving a clear explanation.

I have also been trying to contact Etisalat customer care regarding this issue, but I am unable to get proper assistance. This is completely unacceptable for a telecom company of this size. I want to make it very clear that I do not agree to pay unexplained charges. I will not make any payment unless Etisalat provides a clear and legitimate explanation supported by the applicable terms and conditions.

This experience has seriously affected my trust in Etisalat’s customer service. If this matter is not resolved properly, I will consider escalating the complaint through the appropriate consumer-protection and regulatory channels.

I expect a clear and written response rather than another verbal explanation.

0562841118 this is the number i want cancel

Extremely poor customer service and unacceptable support from e&.
I have been trying to urgently cancel my Home Wireless Internet subscription, but have been unable to receive any assistance through the phone. Despite waiting for more than 30 minutes, the call remained pending without any response, as shown in the attached screenshot.
It should not be this difficult for a customer to cancel a service. The lack of accessible support has caused unnecessary frustration and wasted considerable time.
This experience is now being documented publicly on Trustpilot. If e& does not provide an immediate resolution and process the cancellation without further unnecessary delays, the matter will be escalated through the relevant UAE consumer protection authorities.
e& should seriously review its customer support and cancellation process.

Wireless router reference: 0567174124

Dear Etisalat Customer Service Team,

I would like to raise a formal complaint regarding the conduct of certain Etisalat wireless Wi-Fi representatives/providers.

Based on my experience, some representatives appear to provide incorrect or misleading information and make promises that are not fulfilled, possibly in order to achieve their sales targets. Customers rely on the information provided by these representatives when making decisions, and it is extremely concerning when the actual service, terms, or commitments differ from what was promised.

This type of behaviour can cause customers significant inconvenience, frustration, and unnecessary mental stress. Representatives and authorised providers should be held accountable for the information and commitments they provide to customers.

I respectfully request that Etisalat conduct a proper investigation into this matter and review the activities, communications, and promises made by its representatives and service providers. There should be appropriate monitoring to ensure that customers are not misled by false commitments simply to complete a sale or achieve sales targets.

I request Etisalat to take this complaint seriously and provide a clear response regarding the action taken to prevent similar situations from happening to other customers.

I would also appreciate a review of my specific case and the information/promises that were provided to me before I agreed to the service.

This has been, without a doubt, the worst customer service experience I have ever had.
I was explicitly told to cancel my account in order to switch to another provider, and I was assured that I only owed AED 245 and that there would be nothing else to pay.
I followed the instructions, tried to switch providers, and my number was blocked. I then decided to stay with the same provider and simply change my plan from postpaid to prepaid. Instead of resolving the issue, I was charged exit fees AGAIN.
So to be absolutely clear: I was charged exit fees twice, despite already being told that AED 245 was the only outstanding amount.
What makes this even more unacceptable is the complete lack of accountability. I repeatedly requested to speak with a supervisor, and every single time I was told someone would call me back. No one ever did.
This is not just poor customer service — it is completely unacceptable treatment of a customer. I followed the instructions I was given, was charged multiple times, had my number blocked, and still cannot get a straight answer or speak to someone with the authority to actually resolve the issue.
I want a full explanation, a review of the charges, and a refund of any fees that were incorrectly charged.
Absolutely unacceptable. Worst experience ever.

The outstanding service of the staff is my motivation to give the highest rate
I would specify Mr Ibraheem Mohammed and Mr Mohammed Ashraf at the Forsan Mall -Khalifa city very much helpful and went the extra step to ensure a good experience
Well done
Yvette Chehab

Worst fiber service, I deeply regreat that I have taken fiber connection, please choose other service than this.

Subject: Formal Complaint Regarding Poor Customer Service and Unprofessional Conduct

To the Higher Management,

I would like to file a formal complaint regarding the poor customer service I experienced at the Etisalat office in Abu Dhabi Mall.

On August 5, 2026, I applied to transfer my du number to an Etisalat plan. I was informed that the plan would be activated the following day. Since I use this number for my work and to communicate with customers, I waited the entire day expecting the service to be activated.

When nothing happened, I called your staff member, Charlie, to ask about the status of my application. He informed me that my application had already been cancelled, but he needed to check the reason. After about an hour, he called back and told me that the du SIM card was allegedly not registered under my name. I immediately sent him a copy of my du contract, which clearly showed that the number is registered under my name.

After another hour without any update, I messaged him and requested that my application be cancelled because I urgently needed my number for work. He informed me that the cancellation request had been submitted to the back office. However, he also explained that if the transfer to Etisalat was processed before the cancellation took effect, I would have to wait up to three days to transfer the number back to du.

This was my main concern. Since I cannot afford to lose access to my number due to work, I repeatedly asked what would happen if the transfer was completed despite my cancellation request. Unfortunately, Charlie did not understand my concern and repeatedly responded, “I don’t know.” I spent more than 30 minutes trying to explain the situation, but he still failed to understand or provide a solution. Eventually, I had no choice but to end the call.

What disappointed me even more was that instead of focusing on resolving the issue and apologizing for the inconvenience caused by your company’s mistake, Charlie later sent me a message calling me a “disrespectful person.”

I find this completely unacceptable. At no point was I informed that my application had been cancelled. I only found out because I called to follow up myself. If I had not contacted your office, no one would have informed me, and I would have continued waiting for nothing while my work was being affected.

Is this how Etisalat staff are trained to treat customers? When the issue was caused by your side, I expected professionalism, empathy, clear communication, and an apology—not to be insulted by one of your employees.

This has been one of the worst customer service experiences I have ever had. I respectfully request that higher management investigate this incident, review Charlie’s conduct, and ensure that your staff receive proper customer service training so that no other customer experiences the same treatment.

I look forward to your prompt response and appropriate action regarding this matter.

Thank you.

Mr.Kyotish gave an excellent service, he is the good asset to the firm.
Great customer service.

Very bad customer service I have been trying to reach out since 3 days they don’t respond call after trying for 3 days today they received and told its technical error hold for 3 miniutes and now again they couldn’t assist, now I’m trying since 1 hour but very hard to connect for any service

Terrible, constant lagging and often just crashes, now becoming unbearable. Im better of sitting at a coffee shop that has Du wifi then working from home.

If there is a zero, I will give it a zero. This is the most stupid network I’ve ever had. I feel like was getting scammed. What do you mean by recharging 10 aed. I will use 5 aed for daily data and after using that when I check my balance it’s 0. So 5 aed always wasted and never used. How many money I’ve wasted for this stupid network. There is no unlimited data offered. You have to spend 350 rupees a day just to have a data. This is a scam. 3 aed in my country you can have a data for entire week, unlimited. Even a data in Dubai is gold. I am being honest. This is so true. It’s a completely scam.

The service is very very bad asking for technician and need to pay service charge. It is not how you treat your client like that as im paying every monthly

I have been experiencing this issue for multiple months, and it is completely unacceptable that I still cannot speak to a real customer service representative.

My home WiFi does not work, yet I continue to pay AED 200 per month for a service I cannot use. Because of this, I have also used all of my mobile data and continue paying another AED 200 per month for a mobile plan that is not sufficient to replace my home internet.

I have contacted Etisalat almost every day. I have sent countless messages through the app requesting to speak to a real person, and I have made multiple phone calls, only to be told that speaking to an agent is not possible and that I must use the app. Every day I follow the troubleshooting steps in the app and reboot my router, but the issue is never resolved.

I should not be forced to visit a physical branch simply because your customer support channels do not allow me to speak to a human being. In 2026, it should not be this difficult to get assistance for a basic service issue.

I expect to be contacted by a customer service representative immediately, have my internet service restored without further delay, and receive appropriate compensation for the months I have been paying for a service that has not been provided.

I am extremely disappointed with Etisalat UAE's customer service. It is almost impossible to speak to a real person. Every time I call, I am forced to deal with an AI system that never resolves the issue or connects me to a human representative. On top of that, emails go unanswered, making it feel like customers are being completely ignored.

What makes this even more frustrating is that after my contract was officially terminated, I continued receiving bills. Despite trying to contact customer support multiple times by phone and email, there has been no proper response or resolution.

This level of customer service is unacceptable. A telecommunications company should provide accessible support, especially when it comes to billing issues. Instead, customers are left dealing with automated systems and unanswered emails while incorrect charges continue. I expected much better from a company of this size. I cannot recommend Etisalat based on this experience.