Etisalat UAE Reviews 

Extremely bad, it’s a scam, they keep charging you fees for every balance recharge and you don’t know why. It’s taken as Other Service Usage and when you click on it to view the details it shows blank. If you call them, the autoreplier tells you that all the lines are still busy and it hangs up. If you text them on WhatsApp the bot takes you in a circle without directing you anywhere.

What’s a scam if it’s not this?

No proper information regarding the calls minute consumed details you might have used 3 or 4 mins it will show like 10 mins consumed these seems like we are forced to get the unlimited or postpaid options , no proper response will be got via chatbot , as a person from another country disappointed with the plans which UAE as a developed nation hold

I bought a router from Etisalat kiosk on 22june,2026 and was told if I return in 7 days, there will be no cancellation. On 29th I returned the router and also the original Sim and was told in 3-4 the free cancellation will be done. However a week later on the app I saw the sim as active and when I called Etisalat they are asking for original router else I have to pay 1500 for it + all charges. I have been to Etisalat kiosk in Al Khaleej Center but the guy is not working there anymore and new staff don't have idea. The first complaint was closed on basis of "calls made to me" and not for solving the issue. Again I came to the same kiosk and it took 40-50 mins to make a new complaint for which they will Again check same. So be ready if you are ready to take the pain and risk

What a worst service we are getting , complaint registered almost 24 hours , nobody attended , business service... system is completely down because of no internet and telephone . till waiting for the technical team last 24hours.....

Absolutely the worst customer care in Dubai. Have moved to a apartment building that Etisalat does not have ability to provide internet to. since 25th June have been trying to cancel a contract which they are not able to for fill and they expect me to pay more than 1500AED to cancel for their lack of infrastructure. Called multiply times to only have a complaint raised and then Etisalat closes the complaint with no communication or feedback to me. Had to call again to find out the feedback and feedback saying the current Ejari is invalid???? Worst service possible and not direct communication or assistance from a reliable agent that can actually assist. Horrible, and even with a review like this no one from Etisalat will contact me!!!!!

Dear Etisalat Customer Support,

I hope you are doing well.

I recently received a message from Etisalat stating that if I renewed my plan, I would receive a complimentary 20 GB data pack valid for seven days.

To clarify the offer and complete my renewal, I visited one of your Etisalat stores. Unfortunately, I was disappointed with the assistance I received from one of the staff members. Instead of helping me understand or process the offer, he simply asked me to contact customer care through the toll-free number without making any effort to assist me at the store.

As a customer, I expected a more helpful and professional level of service. I found the experience unsatisfactory and felt that my concern was not taken seriously.

I kindly request that you verify my eligibility for the 20 GB promotional data offer and advise me on how I can avail of it. I also hope you will review the customer service provided at the store so that other customers receive better assistance in the future.

Thank you for your time and attention. I look forward to your prompt response.

Yours sincerely,

Gykmee bhutia
[0569221534]

Cheaters haramis..they play with misguided offers or play with confusing sentence in offers..

Hii
I have a bad experience with etisalat i have 2 numbers with etisalat and my both account they closed i have already pay the bill for my account but when i went to india i mail so many times i am going kindly disconnect account cause its postpaid and i was there for 5 months they didnt reply now they need bill for 5 months 627 aed i dont know what to do there is not any response from their side now they close my both account . I dont know how to handle

If I could I would rate this 0 stars or even in minus ,The internet is extremely bad and keeps disconnecting from all the devices every minute or two, and I recommend everyone to not use the service

1 star is too much for this company, their wifi is so slow that i would have better chances of loading a site WITH THE WIFI OFF. Genuinely, their prices are too high for the kachada services they are offering. Etisalat should just close down and piss off

Very bad service, I have eLife package for 12 months, they said no it's 24 months contract, they want me to pay for one-month fees & the value of the equipments. I will change my mobile & my company numbers to another provider. not recommended at all to stay with them

Very bad experience. I had an emergency to the philippines. I send money. Says it has been credited to my philippine account but nothing was there. Says due to system something, i don't know. Until now my money is missing. Went missing, after has been deducted feom ky account. Very disappointing.

The eLife fiber connection at my apartment in Dubai is really fast and stable for working from home. However, getting hold of customer support through the app takes forever. Good speeds, but a bit too expensive compared to other countries.

I received an SMS instructing me to collect my refund from Al Wasel Business Center. I visited the center, but the staff informed me that no refund was available. I took leave from work and traveled based on your instructions. Kindly investigate and advise when and where I can collect my refund. Please register this as a formal complaint. Case No: 66696800.

very poor services and customer support only take requite and one time call and closed request number very poor customer services and 2 months above am not received router from Etisalat UAE and they send me bill every month connection not good not work

Believe me anyone wants to get home internet go for du as etisalat is the worst and the customer service is rubbish no help no understanding of what they are doing and if you get the speed of 1GB it is still worse then 250 mb from du seriously they just want to get their target and they don’t care about the customer after signing the contract

I had package of 450 for villa for last 1 year and iam paying regular however rhe internet speed was less so i decided to got router for 2nd floor in villa and i went to brunch and confirm and i sign the contract but later I recieve a call saying they have promotion and they will give package of 325 and no need for any other package and it end up paying 2 bills one 450 and 325 and once I complain they said its Tele sales and they can't do any thing about it
And I any cancel before 2 years
Very disgusting and 🤢🤢🤢🤢🤢
They are thieves and scamers watch out and Do not answer the call at all

I am writing to formally express my dissatisfaction regarding the delay in the delivery of my order/service despite being clearly promised that delivery would be completed within 48 hours.

Unfortunately, the promised timeline has not been met, and the delivery remains outstanding. What is even more concerning is the lack of flexibility from the delivery team in arranging a suitable delivery time, causing significant inconvenience and frustration.

As a customer, I expect commitments made by your representatives to be honored. The repeated delays and lack of a practical solution have resulted in a poor customer experience that falls well below expectations.

I kindly request your urgent intervention to:

* Expedite the delivery without further delay.
* Provide a clear and confirmed delivery schedule.
* Investigate the reasons behind the failure to meet the promised service level.

Please treat this matter as a formal complaint and provide a prompt resolution. I would appreciate receiving a response at your earliest convenience.

Thank you for your attention to this matter.

The staff do not know their products or phone plans in Jumeirah park. Fumbling with their ipad. Did not advise me that starting my new plan I had to add a gift within 7 days. It has taken me 6 visits to Etisalat 12 phone calls to implement the discount that I had originally asked. It takes them 5 days to resolve after 'investigation'. A simple request turns into a stressful experience. I changed over from du with regret. When you ask for callback they sneakily call you and then drop the line and close the ticket request. I've heard the same generic term, we will resolve this, yet there is no follow up. Even cut my line for 4 days in my first 2 weeks. Terrible service and staff. See attached 2 second call back to close the ticket. So they don't have to deal with you

Extremely disappointed with the customer service. We purchased a router based on the information provided by the sales team, only to discover that the signal coverage and performance were not suitable for our requirements.

When we contacted customer service to cancel the service, we were given conflicting information by multiple representatives and were repeatedly transferred between departments. We spent more than 5 hours on calls trying to resolve a simple issue.

What was most frustrating was that even a supervisor provided misleading information and kept giving different reasons to avoid processing the cancellation. Instead of helping customers, the focus seemed to be on finding ways to continue charging us for a service that was not working as promised.

Poor communication, lack of accountability, and an extremely frustrating customer experience. I expected much better service and professionalism.