Europcar Reviews 

I made an online booking for a car rental from Marseille Airport to Nice Airport, from 25/06/2026 to 29/06/2026, for a prepaid total amount of €500.68.

When I arrived at the Marseille Airport desk around midnight to pick up the car, the Europcar agent refused to accept the original booking/payment because it had been made online via PayPal, even though I had a credit card in my own name with me.

The agent told me that the first booking would be refunded and that a new booking would be created at the same price, or with a maximum difference of around €10. I was clearly led to believe that the new price would be around €510.

Instead, after the rental, I received a final invoice for €620.82, which is €120.14 more than my original prepaid booking.

The issue is not the refund of the first booking. The issue is that I was not clearly informed of the new price before accepting the new contract. If the agent had told me that I would be charged over €120 more, I would never have accepted the rental under those conditions.

I contacted Europcar customer service several times, but they simply replied that the new contract was subject to different rates. This does not solve the problem: customers must be clearly informed of the final price before payment, especially when the new booking is created because the agency refuses to proceed with an already prepaid reservation.

I feel misled and badly treated as a customer. The service was not transparent, the situation was poorly handled, and Europcar showed no real willingness to find a fair solution.

I do not recommend Europcar. Very disappointing experience.

Unfortunately, my experience with Europcar Iceland has been disappointing.

After my rental, I was charged for two parking fines. I contacted the relevant parking operator directly, and they confirmed in writing that one of the parking fines had been cancelled and that the case had been marked as paid.

I immediately forwarded this documentation to Europcar and asked for:

an itemised breakdown of the charges,
clarification of any administrative fees, and
reimbursement of the amount relating to the cancelled parking fine.

Despite this, I have received no response at all from Europcar.

Mistakes can happen, and I fully accept paying legitimate charges. However, when a parking authority confirms that a fine has been cancelled, I expect the rental company to acknowledge my enquiry, explain the charges, and refund any money that was collected incorrectly.

Good customer service is measured by how a company handles issues after the rental—not just during the booking process. Unfortunately, in my case, Europcar has failed to provide even a basic response.

**Title:** Staff lied about the insurance price

When picking up my rental car at Europcar, the staff member tried to sell me insurance. When I heard it would cost 121% on top of the price, I said no thanks. She kept pushing and eventually convinced me it was "only" 21% on top. I agreed on that basis.

When I later checked the invoice, it showed 121% — exactly the amount I had originally declined. The staff deliberately quoted a false price to get me to say yes.

It's dishonest and unprofessional to be misled about pricing like this. I can't recommend Europcar if you're not able to catch tactics like this at the counter yourself.

Do not use them ever!

We rented a car from Europcar at Split Airport. The total price we booked was €375, including two drivers.

When we arrived to collect the car, we were told we had to pay an additional €410. The reason given was that our payment card was a debit card, which they claimed was not accepted. We had our driving licences, passports, bank card, and a digital credit card. The second driver also had a physical credit card, but that was rejected as well. We were given one long excuse after another, with no reasonable solution.

To make matters worse, we were told that unless we paid an extra €350 for extended insurance, they would place a €2,000 security deposit on the credit card. This felt like unnecessary pressure to purchase additional insurance.

We showed them our booking confirmation, which clearly stated that we had everything required. Their response was simply that the confirmation was wrong. Customers should not be held responsible for incorrect or misleading information in Europcar's own booking confirmation.

This was an extremely frustrating experience and a complete waste of time. Be aware that the price you book may not be the price you end up paying, and that you may be faced with unexpected charges or excessive deposit requirements at the counter.

We will never use Europcar again and cannot recommend them. Stay away.

Europcar at Palermo airport in Italy. Reserved Europcar through Capital One on March 28th, 2026. We have five passengers and six bags for our travels. We booked for a Premium SUV (Audi Q5 or similar). When we arrived in Palermo, we went to the reservation desk with everything prepared - passport, international drivers license issued by AAA in the U.S on July 11, 2026, U.S license, and booking information. At the check in desk, we were told that the international passport issued by AAA was invalid because the date did not clearly state 2026 and “looked” like 2024. The staff at the check in desk told us that because it “looked” like 2024 it was not valid, and therefore we could not receive our reserved car. The staff at the check in informed us that the police would also say that it said 2024 and was a fraudulent international drivers license. The staff informed us that it should have been stamped with the date 2026. Absolutely NO attempt at finding a solution or directing us to alternate options was offered. The policy for Europcar Italy clearly states “ In Italy all licenses issued by an EU country are accepted. In the case of driving licenses issued by a non-EU country, it is necessary to show, together with your licence, a sworn translation of the same or an International driving permit.” This policy was taken directly from the website. Nowhere does it state that the international license needs to have a stamped date. We even showed the staff proof of payment for the International License from July 11, 2026 and this was not accepted either. Absolutely DO NOT book with this company anywhere. Horrible customer service and vague policies.

Paperwork was changed after signing at Gatwick airport resulting in fraudulent removal of funds from my account. Photograph everything you sign and even write no additions required under your signature. No reply from the claims department so seeking legal advice.

A massive wait at the check-in, a secret upgrade added to the bill (400 euros - nearly doubling it!) and then an attempt at an 80 euro extra cleaning charge. I would never recommend now.

Terrible experience with Europcar, landed in Charleroi airport with my CarFlexi booking voucher to be told they wouldn't accept my Revolut credit card. I had to rent another car at a significantly inflated price. The person on the desk was incredibly rude and unhelpful. I will never use Europcar again

I was charged TWICE for 110.96 EUR for my rental (RA 5033126408).

One charge came from Europcar Napoli (ARN: *299818115) and another duplicate charge from Europcar.com Roma (ARN: *379553814). My German bank (ING) has already confirmed that BOTH transactions are fully settled debits, NOT holds.

However, customer agents Carlotta and Matilde from Europcar Italy are completely ignoring my bank statements. First, they admitted it was a "forced charge via Cybersource", and now they are shifting blame to my bank, lying that it's just an "authorization". This is an absolute nightmare and professional theft. I have already filed a formal credit card fraud dispute (Chargeback) through my bank. Avoid Europcar in Italy at all costs!

Terrible experience with Europcar. The car I received was in terrible condition, with damage on every panel. I detailed this in a video when collecting the car, however when returning the car I was charged for a scratch that was there when I collected the car and was clearly visible in my video!

Despite multiple emails and phone calls, it has taken over a month to hear back from Europcar regarding this matter, their response was to send me the return document I already received over a month ago!

I have never experienced such incompetence with a hire car company and I urge others to read the plethora of similar reviews and book elsewhere!

Fortunately I booked with my credit card and have an insurance policy to cover this matter however I am loathed to use them out of principle!

Avoid Europcar like the plague and save yourself time and money with ANY other rental car company!
The representative at London Heathrow, Sab, wrote down the incorrect rental car on our agreement, then directed us to return our car to a branch that had already permanently closed!
He was too busy trying to upsell than getting any of the details correct.
What followed was hours on the phone, an incorrectly entered collection address, a transfer to a branch miles away, and upon returning home — a double charge on a reservation I had already prepaid....

Rented a car in Porto with comprehensive premium coverage while other friends rented from Klass Wagen. We both returned the cars at the same time and did not have time to refuel due to an accident on the highway. Klass Wagen charged them 20 Euros for fuel. Europcar charged 73.20 for the same exact case. 30 Euros surcharge for absolutely nothing. 43.20 Euros for fuel when it was 6/8 full and the staff explicitly told me that for it would not be more than 15 Euros. So why would you use Europcar? They charge a premium 30 Euros refuelling surcharge which other companies don't and then they lie about the cost of fuel. Great. Then a lengthy process to raise a dispute while you have already been charged. I will not use Europcar again, they charge a premium for nothing.

For the record, that car has a 40 litre tank so one quarter is 10 litres of petrol. But they charged me for 20.

Story too long and I have ADHD. But I WILL get my money back from these charlatan filth.

I travel for work and pleasure and recently started renting cars through Europcar. Up to this point, everything has gone well. As a rule I never add any extra services or insurance. My current insurance covers me on rentals. In May my wife and I rented a car from Europcar at SeaTac. I very clearly and kindly turned down any and all additional insurance options, which my wife recalls as well. Later in the month, I was surprised to see an unexpected charge from Eurocar on my credit card for $200.12. I thought it was just an honest mistake by the representative Mecca, who took care of us. I called and then reached out to a representative Time Morris about this. Europcar made no attempt to address the issue. I was told I signed for the additional service. I'm guessing the representative checked a box that we did not see and then scrolled down and had us sign rental agreement. It is very disappointing to run into a company that does business like this. I will discouraging co-workers and friends from using Europcar, every chance I get. They lost a potential long-term customer

I had an excellent experience with Europcar. They were friendly, professional and efficient. No up-charges or pressure to add things we didn't want. Better rates for a bigger car than we got elsewhere. Significantly better than AVIS! We will return here whenever we want a car in this area (Cascais, Portugal).

Would give it -1/5 if I could. Fraudulent, shady company. Avoid at all costs!!! I cancelled my reservation on their portal more than two days in advance. The system wiped the booking from my dashboard but didnt send an email confirmation. Days later, in the middle of my trip, they push a nice full charge to my card anyway??

When I went to the local office in person they refused to help and just told me to email support and I did showing them the activity accessing their online portal (closest thing to a paper trail I had). Online customer service completely stonewalled me. No email confirmation = no paper trail = valid charge. They might as well outright tell me to drop my pants because I never got any email confirmations cancelling that either. They are literally charging me the full price for a rental i cancelled and never touched. This caused unnecessary stress at the end of my vacation. I’ve rented 10+ times with Enterprise and others and never seen such shady behavior. Disputing this with Amex now. Avoid europcar entirely and stick to legitimate brands.

DO NOT USE THIS COMPANY, they put on the GPS NO Hwy’s or toll roads, so our trip cost us an extra 40-50 hours of driving all the back roads, so pissed when we found out, all that extra time & money driving extra klms. In the UK.
Even though we had road tolls on our agreement, ripped off,

When I arrived at the rental location the small hybrid I reserved was not available so I was bussed off site. There I was given keys to a large, dirty and damaged SUV.
3 days later, when turning off a one way street into a parking lot and driving about 10 km/hour, a tire came off the its rim. If it had happened anywhere else, to a less careful driver, in this county of narrow, twisty roads, high hedges and rock walls, there would have been mayhem and possibly loss of life.
Europcar charged me to have the vehicle towed 80 km from the incident and 95 km from home. I then had to transport myself back. The ordeal took 8 hours. I was not compensated for my trauma, time, meals or fuel.
It was an incredibly awful experience.

I booked a Volkswagen Tiguan or similar through EasyTerra. At pickup I received an Alfa Romeo Tonale. At no point was I informed that accepting this vehicle would result in a paid upgrade of more than €75. Only after returning the car did I discover that an upgrade charge had been included in the rental agreement I had signed at the counter. Europcar refers to the signature, but in my opinion a charge of this size should have been explicitly explained before asking a customer to sign. Had I been informed, I would have declined the paid upgrade. Be very careful to read every line of the rental agreement before signing, even if you believe you are simply receiving a 'similar' vehicle.

If you are offered a different vehicle than the one on your booking, explicitly ask whether it is a paid upgrade. Do not assume that 'or similar' means there are no additional charges.

My experience with Europcar Portugal has been extremely disappointing.

I have been dealing with a billing dispute since 2024. The disputed amount was paid in full, and I provided proof that all requested amounts had been settled.

In 2025, Europcar confirmed by email that my account had been fully settled, that there was no outstanding balance, and that a refund would be issued. Despite their own written confirmation, they later continued to demand payment and even instructed a debt collection agency to pursue me for a debt that, according to their own records, did not exist.

It is unacceptable that a customer who has paid everything requested and received written confirmation that the account is fully settled is still subjected to debt collection.

After this experience, I cannot recommend renting from Europcar Portugal. If this is how they treat customers after confirming that everything has been paid, I strongly recommend choosing a different rental company.

I am still waiting for this matter to be resolved properly, for written confirmation that no debt exists, and for reimbursement of the amounts that were paid without legal basis.