Conversation started off a bit sarcastic and impolite. Representative helped navigate adding my extension without being kicked out the system. At the rep said I would get a month free services for the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything worked well and I used evoice for several years. The only thing I did not care for was the user interface. It was challenging to say the least when I wanted to update voicemail boxes, add n... See more
Company replied
When you changed the app features I can no longer see the missed call numbers in the app and have to login online to the website to see the missed phone calls. It is very inconvenient. I called a cus... See more
Company replied
Have used the service for years and they've started to add some new features, but costs have nearly doubled. My account was suspended off once while travelling when there was a cyber attack on my numb... See more
Company replied
Company details
- #53 of 58 best companies in Telecommunications Service Provider
- #244 of 252 best companies in Business to Business Service
Written by the company
A business phone system with robust features to help grow your business, all from your personal phone. Start calling from your new number in minutes without any complicated setup or hardware. Our phone system can be customized to meet your business's specific needs, featuring scalable features that grow with your business, with no long-term contract.
30-Day Money Back Guarantee
Multiple phone numbers for your business, conference calling, custom greetings, auto attendant, SMS texting and more.
Cancel within the first 30 days of service for a full refund.
Contact info
United States
- (877) 581-5789
- www.evoice.com/contact/
- www.evoice.com
3.3
Average
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from eVoice
Hello Steven - Thank you for taking the time to share your positive experience with our service. We are delighted to hear that you found it to be perfect. We strive to provide excellent service to all our customers, and your feedback is greatly appreciated. It is rewarding to know that we have met your expectations. We value your business and look forward to continuing to serve you in the future.
Great all-around service
Great all-around service. Friendly and helpful customer support staff. Highly recommended.
February 8, 2026
Reply from eVoice
Hello Best Lakeland Handyman - Thank you very much for your positive feedback. We are delighted to hear that you have experienced great all-around service and found our customer support staff to be friendly and helpful. We truly appreciate your recommendation and are committed to maintaining the high standards of service that you have come to expect. Your satisfaction is our top priority, and we are pleased to know that we have met your expectations. Thank you again for taking the time to share your experience. We value your business and look forward to continuing to serve you.
Been a customer since 2013
Been a customer since 2013.
Customer service is no help and when last agent stated they would remove a late fee, I checked and still never did.
Unacceptable business practices and would look for another service provider as they don’t value long term customers.
February 6, 2026
Reply from eVoice
Hello Paul - Thank you for bringing your concerns to our attention. We acknowledge your tenure as a valued customer since 2013, and sincerely regret that your recent customer service experiences have fallen short of your expectations. We’ve reviewed your account and the late fee in question. Our records show that your account has received multiple billing accommodations and fee adjustments in recent months. Because of the frequency of those prior considerations, we’re not able to offer another late fee removal at this time. We hope this helps clarify the situation. We remain committed to supporting you and appreciate your understanding.
The number is assigned to someone else
The number is assigned to someone else humana. evoice has tried to rectify by offering new number but here is the thing i have printed flyers with telephone number. a loss.
January 30, 2026
Reply from eVoice
Hello Jennifer - We understand your frustration regarding the reassignment of the telephone number and the resulting inconvenience and financial loss due to the printed flyers. We sincerely apologize for this situation. We acknowledge that our team has attempted to rectify the matter by offering a new number. However, we recognize that this does not fully address the losses you have incurred.
Our service working great
Our service working great!
Good response time for our questions.
February 2, 2026
Reply from eVoice
Hello Admin - Thank you for your feedback. We are pleased to hear that you found our response time satisfactory. Please do not hesitate to contact us if you have any further questions or require additional assistance.
I had to wait on hold for almost 30 min…
I had to wait on hold for almost 30 min and my issue was not resolved.
January 25, 2026
Reply from eVoice
Hello Matthew - We sincerely apologize that you experienced a significant wait time and that your issue remains unresolved. We understand your frustration and regret any inconvenience this may have caused. Reviewing your recent interaction shows you have been working with our specialist regarding your SMS registration. We are committed to addressing your concerns. The registration requirement for sending business SMS is part of the nationwide 10DLC regulations that apply to all VoIP providers https://try.line2.com/10dlc-faq/. Our 10 DLC support team is always ready to assist with completing the process, as we prioritize our customers' needs.
I can not get access to my account
I can not get access to my account. I tried reset and even spoke with your agent and reset . I’m still being charged please advise
January 25, 2026
Reply from eVoice
Hello Marqus - Thank you for bringing this to our attention. We are very sorry to hear that you are experiencing issues with accessing your account. Our team has tried to reach you by phone, but we were unable to connect. To help us resolve this as quickly as possible, please check your email inbox, spam, and junk folders for our communication and reply to Ticket #1418111 if the issue persists after using the provided steps. We appreciate your cooperation.
Works great, user interface is not very good
Everything worked well and I used evoice for several years. The only thing I did not care for was the user interface. It was challenging to say the least when I wanted to update voicemail boxes, add new recordings, etc. Sometimes took hours to work around and try to figure it out. Not easy. Once everything is finally set up, the system works fine. As long as you’re not updating or changing things often it’s okay. Not a good or user friendly interface.
January 31, 2026
Reply from eVoice
Hello Les Daniels - Thank you for your feedback on eVoice. We're happy to hear you were pleased with the system's performance over the years. We're sorry to hear you found the user interface challenging, especially when updating voicemail boxes and recordings. We understand that ease of use is crucial. We're always working to improve our platform, and your comments are valuable in helping us prioritize those improvements.
Great customer service.
January 31, 2026
Reply from eVoice
Hello Mehrdad Kamali - Thank you! We're thrilled to hear you were happy with our customer service. We strive to provide the best possible support.
System has not worked in months and I…
System has not worked in months and I still get charged and no rebate.
January 30, 2026
Reply from eVoice
Hello Rhd - Thank you for bringing this matter to our attention. We understand your frustration and sincerely apologize for the inconvenience you have experienced. We attempted to contact you at the phone number on file, but were unable to reach you. Please be advised that a service credit has been applied to your account to compensate for the disruption. We have sent a detailed communication regarding this resolution to your email address. Kindly check your inbox, as well as your spam and junk folders, for our message and reply directly to Ticket #1417568. We value your long-standing loyalty and appreciate the opportunity to rectify this situation. Your feedback is invaluable to us as we continuously strive to improve our services.
Reply from eVoice
Hello Cheryl - Thank you for your feedback. We appreciate you taking the time to share your positive experience.
Dedication and loyalty to customer
Dedication and loyalty to customer. Always helpful!
January 12, 2026
Reply from eVoice
Hello EH - Thank you so much for your feedback. We truly appreciate your recognition of our dedication and loyalty to our customers. We're always happy to help!
Reply from eVoice
Hello Mike - Thank you for the great feedback! We're glad to hear that the issue has been resolved. Providing great service is always our priority.
I’ve had several issues with my phone…
I’ve had several issues with my phone not ringing constantly being signed out and missing calls this definitely not what I was expecting.
January 18, 2026
Reply from eVoice
Hello Alp - Thank you for bringing this to our attention. We sincerely apologize for the ongoing issues you're experiencing with missed calls, frequent sign-outs, and your phone not ringing. We understand this is not the experience you expected, and we regret the inconvenience. We see that you recently received assistance from one of our agents. If these issues persist, please submit a request through the form at www.evoice.com/contact, including the code TP121OS in your submission. This will help us quickly locate your request and provide further assistance.
Would not recommend
Continuous issues with the app not working as it should, repeated time spent with customer "support" and no resolution found. Incoming calls being dropped. Outbound calls not working and IF they do, they also get dropped. Way too much time trying to correct something, so disappointed and will be seeking a new provider.
January 17, 2026
Reply from eVoice
Hello JMT - We are very sorry to hear about the persistent issues you've been experiencing with our app and the lack of resolution from our customer support team. We understand your frustration with dropped calls and the time you've invested in trying to correct these problems. Our team has tried to reach you by email, but we did not get a response. To help us resolve this as quickly as possible, please check your email inbox, spam, and junk folders for our communication and reply to Ticket #1406370. We appreciate your cooperation.
i can not return calls or make any…
i can not return calls or make any calls from the app
January 17, 2026
Reply from eVoice
Hello AnnMarie - Thank you for bringing this to our attention. We are very sorry to hear that you are experiencing issues with making and receiving calls from the app. Our team has tried to reach you by phone, but we were unable to connect.
To help us resolve this as quickly as possible, please check your email inbox, spam, and junk folders for our communication and reply to Ticket #1412739. We appreciate your cooperation.
😊 "Reliable Service & Awesome Support with EVoice"
😊
"I'm loving EVoice for my phone service! 🌟 Super happy with their prompt and helpful support - they quickly resolved an issue I had. Highly recommend for reliable service and awesome customer.
😊
January 10, 2026
Reply from eVoice
Hello Laurel - Thank you for your positive feedback regarding your experience with EVoice phone service. We are delighted to hear that you are satisfied with our service and that our support team was able to resolve your issue promptly. We greatly appreciate your recommendation and are committed to providing reliable service and excellent customer support.
Reply from eVoice
Hello Russell - Thank you for sharing your feedback. We apologize for the difficulties you experienced during the setup process and for any communication issues you encountered. We are committed to providing reliable service and excellent customer support.
There was fast follow up
There was fast follow up to each situation we encountered when I migrated my account from Onebox to eVoice.
January 15, 2026
Reply from eVoice
Hello Jim - Thank you for sharing your positive experience with the migration of your account from Onebox to eVoice. We are pleased to hear that you received prompt and effective support throughout the process. We appreciate your feedback and are committed to ensuring a smooth transition for all our customers.
The phone call that fixed my problem
The phone call that fixed my problem
Not just an email. Thanks
January 10, 2026
Reply from eVoice
Hello Jeanette - Thank you for your feedback! We're glad to hear that the phone call resolved your issue. If you need any further assistance or have any additional questions, please don’t hesitate to reach out.
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