Conversation started off a bit sarcastic and impolite. Representative helped navigate adding my extension without being kicked out the system. At the rep said I would get a month free services for the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything worked well and I used evoice for several years. The only thing I did not care for was the user interface. It was challenging to say the least when I wanted to update voicemail boxes, add n... See more
Company replied
When you changed the app features I can no longer see the missed call numbers in the app and have to login online to the website to see the missed phone calls. It is very inconvenient. I called a cus... See more
Company replied
Have used the service for years and they've started to add some new features, but costs have nearly doubled. My account was suspended off once while travelling when there was a cyber attack on my numb... See more
Company replied
Company details
- #53 of 58 best companies in Telecommunications Service Provider
- #244 of 252 best companies in Business to Business Service
Written by the company
A business phone system with robust features to help grow your business, all from your personal phone. Start calling from your new number in minutes without any complicated setup or hardware. Our phone system can be customized to meet your business's specific needs, featuring scalable features that grow with your business, with no long-term contract.
30-Day Money Back Guarantee
Multiple phone numbers for your business, conference calling, custom greetings, auto attendant, SMS texting and more.
Cancel within the first 30 days of service for a full refund.
Contact info
United States
- (877) 581-5789
- www.evoice.com/contact/
- www.evoice.com
3.3
Average
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Functional you can trust them- their…
Functional you can trust them- their systems work - support is by email but typically issues get resolved within 24 hours
March 28, 2026
Reply from eVoice
Hello Mr. Gary Mech - We appreciate the 5-star review! We're glad we've won your trust with our service and our support! Our customers are the most important part of our business.
Reply from eVoice
Hello Thomas - We read your review, and our Tier 2 support team member will be working with you today as promised. Our goal is to resolve your issue to ensure you are satisfied.
Unacceptable fee to leave even for long-term clients
Was a client for well over 10 years. Prices have risen considerably and features has not been improved to the point where the service is quite lacking relative to other options. Requested PIN to port out my number and was informed there is a $40 "administration fee" for this service. Customer service was unwilling to waive this fee. Ridiculous. Also, they don't have web chat so you have to wait on hold to speak with agents who sound like they are either stoned or half-asleep.
March 24, 2026
Unprompted review
Reply from eVoice
Hello Ted - We're sorry to lose a long-term customer. Porting fees cover a range of costs associated with the transfer of a phone number from one carrier to another and are outlined in our terms of service. We offer online chat between the hours of 8 am to 10:30 pm EST Monday through Friday. The chat icon will be visible in the right-hand corner of the page and is also accessible when you are logged into your online account.
Pre Sign up Failure
I had began signing up for them however I stopped when I decided to look at the reviews. They then emailed me offering a 14 day trial I told them I would love to take the trial however checking many of the reviews thier customer service are very choppy and have no support whatsoever and They Service is only good when working.
They then didn’t contact me back😂😂 what does that tell you
March 19, 2026
Unprompted review
Reply from eVoice
Hello Cedric - Thank you for considering our product and for your feedback. We reached out to our new accounts team, and they did locate your email stating you were going to research other brands due to online reviews. If there was miscommunication regarding the email, we apologize. Imani from our team will be replying to that email today should you wish to get the trial.
We've been in business for 25 years and pride ourselves on personalized support via phone, chat, and email. This is uncommon compared to most of our competitors who have foregone phone support altogether. Our team members are permitted to take all the time needed with a customer to ensure their issues are addressed and they feel confident using our service. Over the years, due to regulatory changes contact volumes have spiked but these are short-term high-volume periods, that may be reflected in some online reviews.
It's important to note that online reviews are not a complete reflection of how all customers would rate our service. We hope you reconsider our service and learn first-hand how our support teams treat customers. Give us a call, chat with us, or drop us an email as we are always happy to help.
They took care of the issue quickly
March 14, 2026
Reply from eVoice
Hello Gunther - Thank you for the update on your support issue and for leaving your 5-star review! We're glad our team took care of this issue quickly and efficiently.
I would like to compliment Gregory
I would like to compliment Gregory, Imani Spence, & Stacey W for the understanding, patient, and thorough handling of my needs as a new eVoice customer. They got me on track quickly.
March 19, 2026
Reply from eVoice
Hello Al Ortiz - We appreciate the 5-star review! There is no i in team, and we're glad our sales and support departments worked together collaboratively to get your new phone service up and running to suit your unique needs.
Dropped calls
This has been an ongoing issue since I started with eVoice and then got better only to get way worse when the new app came out. Calls drop constantly and it has nothing to do with location because the internet in the home is the fastest and the phone runs on Verizon network with full bars and 5G. Uninstalling and reinstalling the app, logging out and back in, nothing fixes it. Small business and with eVoice for 8 years.
They reached out to me today to try and resolve the problem.
March 10, 2026
Reply from eVoice
Hello Wilson - Thank you for bringing this to our attention. We apologize for any frustration caused by the call quality issues you experienced with the eVoice mobile app. We're pleased we could work with you to resolve them. Our team is always available to assist you. Please don't hesitate to contact us if your service isn't working as expected for any reason.
This is the most honest
This is the most honest, reliable communication company we've ever experienced, must try for yourself.
March 4, 2026
Reply from eVoice
Hello Chris - Thank you for the leaving your 5-star review! Our goal is to be honest and transparent with our customers on every interaction. Thanks for choosing eVoice for your business!
Reply from eVoice
Hello Stephanie, - Thank you for taking the time to leave your 5-star review! We’re so glad to hear that our newer team member, Venus, assisted you and made your experience an easy one. We’ll be sure to share your kind comments with her.
Thank you for choosing e-Voice!
Reply from eVoice
Hello WiredBetter - Thank you for your feedback. We are pleased to hear that our team was able to resolve your problem quickly and effectively. We strive to provide prompt and helpful service to all our customers. We appreciate you taking the time to share your positive experience.
Reply from eVoice
Hello Joseph - Thank you for the great feedback! We're glad to hear you had a great experience. Providing great service is always our priority.
The customer service representatives…
The customer service representatives are fantastic in solving whatever issues you have. Whenever I call, I'm always satisfied.
February 24, 2026
Reply from eVoice
Hello Cathy - Thank you for your positive feedback. We are pleased to hear that you are consistently satisfied with the service provided by our customer service representatives. We appreciate you taking the time to share your experience. We are committed to maintaining this high standard of service.
I love E voice
I love E voice. It was a great way to set up a simple phone for my businesses no extra anything I really really enjoy it. It’s something it’s very affordable and accessible for people that just starting out with the new business thank you so much. This service.
February 10, 2026
Reply from eVoice
Hello Andrea - Thank you for your enthusiastic feedback regarding eVoice. We are delighted to hear that you find our service affordable, accessible, and beneficial for your new business. We appreciate you taking the time to share your positive experience. We are committed to continuing to provide a valuable service.
Your support team was able to resolve…
Your support team was able to resolve my issue promptly.
February 13, 2026
Reply from eVoice
Hello JM - Thank you for your positive feedback. We are pleased to hear that our support team was able to resolve your issue promptly. We appreciate you taking the time to share your experience.
The support team
The support team, was pretty awesome, they made sure my issues were taken care of in a timely manner.
February 18, 2026
Reply from eVoice
Hello Carrine Tabor - Thank you for taking the time to share your positive experience with our support team. We are delighted to hear that they were able to address your issues in a timely and effective manner. We strive to provide exceptional support to all our customers, and your feedback is a valuable affirmation of our team's dedication and efforts. We will be sure to share your comments with the team members involved. We appreciate your business.
Look for a different app
The app and the service are extremely limited in functionality. The support is generally mediocre at best.
February 18, 2026
Reply from eVoice
Hello Michael - Thank you for providing your feedback on our app, service, and support. We appreciate you taking the time to share your experience, as it helps us identify areas for improvement. We understand your concerns regarding the limitations in functionality of our app and service, as well as your perception of our support quality. We are continuously working to enhance our offerings and improve the overall customer experience. Your feedback will be shared with our development and support teams to inform future updates and training initiatives. We appreciate your understanding as we strive to meet your expectations.
The worst VOIP phone system ever
The worst VOIP phone system ever. We have had nothing but problems with this service. We have had to shut down our agency for hours at a time because of the issues. When you do get them on the phone, they cannot solve your problem! Extremely inefficient and troublesome. Difficult to use and if I could give it a zero I would.
February 16, 2026
Unprompted review
Reply from eVoice
Hello Tammy - Thank you for bringing your concerns to our attention. We are deeply sorry to hear about the significant difficulties you have experienced with our VoIP phone system and the disruption it has caused to your agency's operations. We understand the frustration and inconvenience that system outages and unresolved issues can create. We take your feedback very seriously. The issues you have described, including system instability, difficulty in reaching effective support, and overall usability challenges, are not reflective of the service we aim to provide. We would like to investigate these issues thoroughly and take immediate steps to address them. Please use the Submit a Request form at www.evoice.com/contact. When using the form in addition to your contact details, please include code TP21726OS so we can easily locate your request.
Ongoing System Issues and Dashboard Malfunction
Hello,
I need to express my serious frustration with the eVoice system and dashboard.
The dashboard is extremely confusing and poorly designed. It is unclear what should be done, how it should be done, and why certain settings behave the way they do. I am no longer able to edit greeting messages that I previously created in text format. When I attempt to update them, the system gives errors such as “already changed” or “previously recorded,” preventing any modification.
This is not acceptable.
I have been paying approximately $60 USD per month for nearly three years, yet I am unable to properly manage basic functions such as deleting old greetings, creating new greetings, or adding new numbers. Meanwhile, incoming calls still play an outdated “we are currently closed” message, which I have repeatedly tried to change without success.
Additionally, when I receive calls from your support team, it is often unclear why I am being contacted or what the purpose of the call is. All of my information is already in your system.
At this point, I expect the system to be corrected. I am paying for a functional and manageable service, not a confusing and restrictive platform.
Please resolve these issues immediately.
February 3, 2026
Reply from eVoice
Hello Emin - Thank you for taking the time to share your feedback regarding your experience with the eVoice system and dashboard. We understand your frustration and sincerely apologize for the inconvenience you have experienced. We acknowledge your concerns regarding the dashboard's design and usability, as well as the difficulties you are encountering with editing greeting messages and managing basic account functions. We also appreciate you bringing to our attention the lack of clarity surrounding our support team's outreach. Please be assured that we take your feedback seriously. We are currently investigating the issues you have raised, including the error messages you are receiving and the outdated greeting message being played to your callers. We are also reviewing our support team's communication protocols to ensure clarity and purpose in all interactions. Our team has tried to reach you by phone, but we were unable to connect. To help us resolve this as quickly as possible, please check your email inbox, spam, and junk folders for our communication and reply to Ticket #1424107. We appreciate your cooperation.
The phone number was flagged as Scam…
The phone number was flagged as Scam and was shared with other businesses, which violates reasonable expectations of a business phone service.”
February 5, 2026
Reply from eVoice
Hello Tola - Thank you for bringing this matter to our attention. We understand your concern regarding your phone number being flagged as "Scam" and potentially shared with other businesses, which you believe is inconsistent with the expectations of a business phone service. Please note that our platform does not currently offer outbound caller ID customization. As such, receiving carriers will label incoming calls from your eVoice number at their discretion, and we unfortunately have no control over this process. To mitigate the risk of misidentification, we recommend that you encourage your customers to save your number as your business name in their contacts. Additionally, you may register your business at freecallerregistry.com to potentially display your name on supported mobile networks.
We apologize for any inconvenience this may cause. We are continuously evaluating our services and appreciate your feedback as we strive to improve our platform.
Reply from eVoice
Hello Mike - Thank you for taking the time to share your positive experience with our service. We are delighted to hear that you find it easy to use and of good quality. We continuously strive to provide user-friendly and high-quality services, and your feedback is greatly appreciated. We value your business and look forward to continuing to meet your needs.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.