Experian Reviews 

5,708
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 3,463 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their excellent service, highlighting their helpfulness, knowledge, and empathetic approach in resolving concerns. Many people appreciate the quick and efficient responses, finding the overall user experience straightforward and beneficial for managing their finances and credit updates. However, some customers noted difficulties with customer service accessibility, including challenges in reaching support without paying for premium services or experiencing long wait times. A few other people also felt that their issues, such as incorrect account information or updates, were not adequately addressed, leading to frustration and repetitive questioning by different agents.

What people talk about most

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting positive... See more

Service

Customers consistently note ambiguous experiences with service, with some praising the quick and easy access... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Response time

People report ambiguous experiences with response time, with many customers praising the quick and efficient... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many finding the app and site easy to use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick and easy to use. Response from leander was speedy. Only issue was the leander dispute being given a secure rate increased it ever so slightly. Used previously and find information on site usefu... See more

Company replied

Rated 4 out of 5 stars

Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more

Company replied

Rated 4 out of 5 stars

Prompt response from Experian via email. Hope problem is resolved in next 7 days. Only concern was, no contact phone number to contact.

Company replied

Rated 4 out of 5 stars

Good to get updates on my credit score. Not happy about paying a subscription to view reasons for change or tips on improving said credit score

Company replied


Company details

  1. Credit Bureau
  2. Alternative Financial Service
  3. Credit Reporting Agency
  4. Online Marketplace
  5. Price Comparison Site

Written by the company

Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.


Contact info

3.9

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
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1-star

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3.9

All reviews

(5,708)

3,475 reviews in the last 12 months

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Rated 5 out of 5 stars

Helps keep me on track financially

Experian gives me the confidence to know I'm on the right track financially, and doing all I can to keep my credit score healthy. The app is simple to use (I use the free version) and I highly recommend it.

August 7, 2026
Rated 5 out of 5 stars

An outstanding, dedicated service

The team are incredibly through and quick to provide regular updates being both professional and supportive. Even in times where the team were awaiting a third party to contribute they always kept me updated and reassured.

July 1, 2026
Rated 1 out of 5 stars

Scammer company

Scammer company
I pay every month 15£ but they do nothing. A company made hard credit check on behalf me without my permission. My credit score went down and spoke to Experian they said we will sort it out. But they don't do anything. They take money for nothig. Wasting money

August 6, 2026
Unprompted review

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