Thank you for updating my information, this I think should off be done automatically and not for me to prompt you. When you consider any default is registered with credit agencies in days but takes... See more
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Review summary
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Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
Company replied
It's good for keeping me informed about things I need to know The only things I don't like is the price I'd have to pay per month to become a full member It's far too much to pay so I find this very... See more
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Your analysis rates me at 1200 giving a valuation as excellent. My bank, however, also offers a similar service and rates me as 657 out of 100 and just about rates me as good. I do not know which to b... See more
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Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.9
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Quick response
Quick response - unsure of outcome but quick responses and clear timeline of next steps
August 7, 2026
Reply from Experian
Hello, RB.
Thank you for taking the time to share your feedback!
I'm pleased we've been able to provide a quick response. We understand how important it is to keep our customers informed, so we always aim to set clear expectations and advise on updates as soon as possible.
If you have any questions about the outcome, please don't hesitate to get in touch. We're here to help and would be happy to clarify anything that's unclear or discuss any concerns you may have.
Thanks, Claire.
Helpful & Compassionate
Stefan was very compassionate and helpful. He gave me information to progress my issue to resolution.
August 7, 2026
Reply from Experian
Hello, Susan.
What an amazing review!
Thank you for taking the time to leave a review. It's wonderful to hear your feedback about one of our agents. We're incredibly proud of the support our team provides and the extra mile they go to help our customers.
I'll be sure to pass your kind comments on to the agent, as I'm sure they'll really appreciate the recognition.
Thank you again for sharing your experience, Claire.
Reply from Experian
Hello, Abdullah.
Thank you for sharing your thoughts.
I'm glad to hear your having a positive experience with Experian.
Have a lovely day, Claire.
Easy to apply for pre-approved credit…
Easy to apply for pre-approved credit cards, accepted with no issues - great experience!!
August 7, 2026
Reply from Experian
Hello, Karen.
It’s great to hear your feedback and that you love our Offers feature!
Searching will not impact your credit score, unless you decide to make a full application. Remember to login regularly to see updates to your score.
Thanks, Claire.
Reply from Experian
Hello, John.
It's great to hear you think so!
Customer support is at the heart of what we do, so it's lovely to hear you've had a positive experience with us.
Thanks, Claire.
He was very patient
He was very patient, king and understanding. Had a sore throat and he didn’t tire me out by making me repeat myself.
August 7, 2026
Reply from Experian
Hello, Sahena.
Thank you for taking the time to leave your review. We are so pleased to hear that you had such a positive experience.
It's wonderful to know that our team was patient and understanding, especially when you said weren't feeling well. I hope you have a quick recovery and if you ever need help from our team again, feel free to get in touch, as we're always happy to help.
Thanks, Stuart.
The kind of service people seek.
The service was what people want namely efficient, polite and answered the question. All too often the service provided elsewhere does not meet this criteria. Keep up the good work!
Thank you
August 7, 2026
Reply from Experian
Hello.
Thank you for taking the time to leave your review. We are always working hard to improve our service, so it is great to see that our team was able to help you out.
We thank you for taking the time to leave your thoughtful and honest review.
Thanks, Stuart.
Great App
App is easy to use and get information from regarding my credit score. It’s a very useful tool.
August 7, 2026
Reply from Experian
Hello, Steve.
Thank you for your positive review. It's great to hear that you find the Experian App easy to use and find that it is a useful tool for getting information about your Experian Credit Score.
We appreciate you taking the time to share your experience.
Thanks, Stuart.
Absolutely amazing service
August 6, 2026
Reply from Experian
Hi Andy,
It's fantastic to hear that you've had such a positive experience with us.
We're delighted that you've found the service absolutely amazing. Feedback like this is always wonderful to receive and means a lot to the team.
Thanks for sharing your experience with us.
All the best,
Stefan.
Thank you for your help
Thank you for your help. You guys reply me very quick and fixed it my problem,
August 7, 2026
Reply from Experian
Hi,
It's great to hear that we were able to help resolve the issue for you.
We're pleased that you received a quick response and that your problem was fixed. Knowing that the support provided made a positive difference is exactly what we hope for.
Thank you for sharing your experience with us.
Best wishes,
Stefan.
I was very happy with a call and a…
I was very happy with a call and a member of staff was very experienced and reassuring
August 7, 2026
Reply from Experian
Hi Louisa,
It's lovely to hear that you had such a positive experience with us.
I'm really pleased that the colleague you spoke with was able to provide reassurance and that you found them knowledgeable and experienced. We know how important it is to feel supported and confident in the information you're given, so it's great to hear that the call left you feeling happy.
Thank you for sharing your experience with us.
Kind regards,
Stefan.
Thank you Deepak ! Super helpful
It was disaster that someone use my personal info to do a hard search on Experian. Luckily, Deepak guide me to deal with it step by step and give me some suggestions that how to protect myself in the future. Thank you so much Deepak ☺️ !
August 6, 2026
Reply from Experian
Hi Chun Yin Ho,
It's wonderful to hear that Deepak was able to support you during what must have been a worrying situation.
Discovering that someone may have used your personal information to carry out a hard search can be unsettling, so I'm pleased that Deepak was able to guide you through the process step by step and provide advice on how to better protect yourself in the future.
I'll make sure your kind words are passed on to Deepak. Feedback like this means a lot and is always appreciated by our team.
Thank you for sharing your experience with us.
Best wishes,
Stefan.
Helpful & empathetic
August 7, 2026
Reply from Experian
Hi,
It's great to hear that you found the support helpful and empathetic.
We know that raising a query or concern isn't always straightforward, so it's really encouraging to hear that the support you received made a positive difference to your experience.
We appreciate you sharing your feedback with us.
Best wishes,
Stefan.
Reply from Experian
Hi Janet,
It's wonderful to hear that you received such positive support.
We're delighted that the member of staff you spoke with was extremely helpful and able to assist with your query. Feedback like this is always appreciated and will mean a lot to the team.
Thank you for sharing your experience with us.
Kind regards,
Stefan.
Reply from Experian
Hi Sefa,
It's lovely to hear that you've had such a positive experience with us.
We're really pleased that you found the service swift and professional. Providing quick, helpful support is something we strive for, so it's great to know we've delivered that for you.
We appreciate you sharing your feedback with us.
Best wishes,
Stefan.
Reply from Experian
Hi,
It's great to hear that you received quick and professional support.
We're pleased we could assist you promptly and provide the help you needed. Feedback like this is always appreciated and means a lot to the team.
Thanks for sharing your experience with us.
Kind regards,
Stefan.
Reply from Experian
Hi Gabriel,
It's wonderful to hear such positive feedback.
We're delighted that you've had a great experience with us and that you think we're the best. Comments like yours mean a lot to the team and are always appreciated.
Thanks for sharing your experience with us.
All the best,
Stefan.
Alex was able to answer my questions…
Alex was able to answer my questions the way I wanted it and help me with what I was expecting it
August 7, 2026
Reply from Experian
Hello, Isaac. Thanks for leaving such a positive review. So glad to hear that you’ve found out team helpful, and we will be sure to pass on your comments! Thanks, Neil.
Excellent customer service
Excellent customer service, great communication and most helpful.
Expected to speak with someone personally, but completing everything digitally was just as effective and efficient.
July 13, 2026
Reply from Experian
Hello. We're pleased that we were able to help you with your issue, and really appreciate your kind comments! Thanks, Neil.
Reply from Experian
Hello, James. This is good to know! Thank you for taking the time to share your feedback with us. Thanks, Neil.
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