Felix Chien 

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Rated 1 out of 5 stars

I need to send back a pink rhinestone collar my dog is tiny a Maltiyork approximately 10 lbs I received a collar very stiff leather for a large dog I saw one of your collars on a cat with a heart & I... See more

Company replied

Rated 5 out of 5 stars

I've been hunting for well-made, optimum quality harnesses for my Havanese, Sir Benjamin, for over two years. I finally stumbled onto your website and ordered the antique brass harness with match... See more

Company replied

Rated 5 out of 5 stars

I MADE A MISTAKE ON MY ORDER AND WAS CONTACTED IMMEDIATELY WHICH WAS FORTUNATE BECAUSE I HAD MISTAKENLY ORDERED 2 OF AN ITEM WHEN I ONLY WANTED ONE AND IT WAS A FINAL SALE. THANK YOU NICK!

Rated 5 out of 5 stars

Your computer system sucks but your customer service people are great and that's the only reason I was finally able to place my order after 5 tries. My bank was approving it but your system kept rejec... See more

Company details

  1. Pet Store
  2. Hobby Store

About Felix Chien

Information provided by various external sources

Felix Chien offers sophisticated designer dog accessories and apparel that show off you and your pet's style and personality! We believe that our customers want the best for their pets, and that many brands out there simply do not deliver. Felix Chien brings you designs that are both fashion-forward and of superior quality. We are certain that you and your pet will fall in love!

Felix Chien’s charity program donates a percentage of our month’s sales to an organization dedicated to helping Dogs In Need. The charity that receives our donation changes month to month and varies in location, size and specialty efforts. While shopping around for something that will make you and your dog happy, you can also feel good knowing that you are helping dogs that are still searching for their forever home or recovering from hardships of their past.

Felix Chien is a Retail Project, R.I. brand. This means that we not only offer gorgeous, high-quality products, but we are also building strong neighborhoods and jobs in Rhode Island and beyond. Visit www.retailprojectri.com to learn more.

Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

The Video Sold the Bed

The dog bed we recently purchased has been received very favorably by our puppy! We really appreciated the description of the bed, but also the video which described the way it can be disassembled and washed. The video really sold us on the bed and your company.

November 7, 2018
Unprompted review
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Rated 4 out of 5 stars

I am very satisfied with the crate…

I am very satisfied with the crate cover I received; however, it took over two weeks to arrive. I finally emailed to see what the problem was and received a message as to when I would receive it. When I ordered it, I was to receive it in 5-7 business days. It would have been nice to receive a notice that it would be a late shipment.

August 3, 2018
Unprompted review
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Reply from Felix Chien

Hi Thelma,

Thank you for your feedback! I understand your frustration. The crate cover purchased is made to order and typically requires about 1 week for production. This production timeline does not include transit time. We do include this in the product page description, but we sincerely apologize for the misunderstanding.

Please let us know if we can assist you with any additional concerns!

Kind Regards,
The Felix Chien Team

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Rated 1 out of 5 stars

Horrible service

Horrible service. I got few items for my friend's dogs and they shipped it to me after all took them almost a month to send it to her

July 31, 2018
Unprompted review
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Reply from Felix Chien

Hi Donald:

Thank you for reaching out and sincerely apologize for the replacement shipping delay. We have reached out to you directly via email to follow up as we would like to issue you a partial refund. We hope this eases your frustration.

Please let us know if we can assist you with any other questions in the meantime. Have a great day!

Best,
The Felix Chien Team

Rated 5 out of 5 stars

A cover that blends in well in our bedroom and makes a perfect cave for our puppy!

We love the design, color and material that this cover is made out of. Not only does it make a great cave for our puppy, it also looks like a decorative piece in our bedroom, and you would never know that it was a dog crate!

The dimensions of the cover make the corners puff out more, but that is to be expected since we did not get the cage from this company.

We would definitely buy this cover again.

June 6, 2018
Unprompted review
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Rated 1 out of 5 stars

I BOUGHT THE RED DOG COLLOAR WITH THE…

I BOUGHT THE RED DOG COLLOAR WITH THE BLING, LOVED IT AT FIRST, I HAVE A VERY SNOW WHITE /WITH BLACK BOSTON TERRIER, WELL FIRST TIME SHE GOT WET OOUTSIDE, NOT FOR LONG, THE COLLAR BEGAN TO BLEED RED COLOR ALL OVER HER (WHITE) NECK. I THINK FOR THE PRICE, IT SHOULD HAVE HAD BETTER QUAILITY..

May 9, 2018
Unprompted review
Felix Chien logo

Reply from Felix Chien

Hi!

Thank you for reaching out to us at Felix Chien. We are so sorry to hear this about the collar. We will email you to coordinate on a full refund! Please look out for our email from us. Once again, we apologize for this inconvenience! We will be following up with our manufacturer to address the quality concerns!

Best,

The Felix Chien Team

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