I need to send back a pink rhinestone collar my dog is tiny a Maltiyork approximately 10 lbs I received a collar very stiff leather for a large dog I saw one of your collars on a cat with a heart & I... See more
Company replied
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I need to send back a pink rhinestone collar my dog is tiny a Maltiyork approximately 10 lbs I received a collar very stiff leather for a large dog I saw one of your collars on a cat with a heart & I... See more
Company replied
I've been hunting for well-made, optimum quality harnesses for my Havanese, Sir Benjamin, for over two years. I finally stumbled onto your website and ordered the antique brass harness with match... See more
Company replied
I MADE A MISTAKE ON MY ORDER AND WAS CONTACTED IMMEDIATELY WHICH WAS FORTUNATE BECAUSE I HAD MISTAKENLY ORDERED 2 OF AN ITEM WHEN I ONLY WANTED ONE AND IT WAS A FINAL SALE. THANK YOU NICK!
Your computer system sucks but your customer service people are great and that's the only reason I was finally able to place my order after 5 tries. My bank was approving it but your system kept rejec... See more
Information provided by various external sources
This is my second crate cover order. It is very good quality. All the specification are very good.
Great product, adorable dog bed, and prompt and helpful customer service.
Great products with long deliver periods. Delay in processing order and slow distribution from manufacturer.
It was a great experience ! Helpful person , who helped me, pleasant, knowledgeable !
The dog bed we recently purchased has been received very favorably by our puppy! We really appreciated the description of the bed, but also the video which described the way it can be disassembled and washed. The video really sold us on the bed and your company.
I wanted a dog carrier that would like a purse and I found it. I have used it a couple of times already and it works very well.
I am very satisfied with the crate cover I received; however, it took over two weeks to arrive. I finally emailed to see what the problem was and received a message as to when I would receive it. When I ordered it, I was to receive it in 5-7 business days. It would have been nice to receive a notice that it would be a late shipment.

Reply from Felix Chien
Beautiful collar and leash for my dog. Delivered exactly when promised! I would recommend Felix Chien to all pet owners..
I loved the product and it is made well. I only wish the crate cover would somehow attach to cage at sides to hold it down better. It rolls a little
Horrible service. I got few items for my friend's dogs and they shipped it to me after all took them almost a month to send it to her

Reply from Felix Chien
We love the design, color and material that this cover is made out of. Not only does it make a great cave for our puppy, it also looks like a decorative piece in our bedroom, and you would never know that it was a dog crate!
The dimensions of the cover make the corners puff out more, but that is to be expected since we did not get the cage from this company.
We would definitely buy this cover again.
I BOUGHT THE RED DOG COLLOAR WITH THE BLING, LOVED IT AT FIRST, I HAVE A VERY SNOW WHITE /WITH BLACK BOSTON TERRIER, WELL FIRST TIME SHE GOT WET OOUTSIDE, NOT FOR LONG, THE COLLAR BEGAN TO BLEED RED COLOR ALL OVER HER (WHITE) NECK. I THINK FOR THE PRICE, IT SHOULD HAVE HAD BETTER QUAILITY..

Reply from Felix Chien
I love all the products as they are high end and you can customize what you like.Really great selection and no hassle at all to recieve the products.
The pad fit perfectly in our kennel, it is great quality and my dog loves it.
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