I need to send back a pink rhinestone collar my dog is tiny a Maltiyork approximately 10 lbs I received a collar very stiff leather for a large dog I saw one of your collars on a cat with a heart & I... See more
Company replied
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I need to send back a pink rhinestone collar my dog is tiny a Maltiyork approximately 10 lbs I received a collar very stiff leather for a large dog I saw one of your collars on a cat with a heart & I... See more
Company replied
I've been hunting for well-made, optimum quality harnesses for my Havanese, Sir Benjamin, for over two years. I finally stumbled onto your website and ordered the antique brass harness with match... See more
Company replied
I MADE A MISTAKE ON MY ORDER AND WAS CONTACTED IMMEDIATELY WHICH WAS FORTUNATE BECAUSE I HAD MISTAKENLY ORDERED 2 OF AN ITEM WHEN I ONLY WANTED ONE AND IT WAS A FINAL SALE. THANK YOU NICK!
Your computer system sucks but your customer service people are great and that's the only reason I was finally able to place my order after 5 tries. My bank was approving it but your system kept rejec... See more
Information provided by various external sources
I found the people at Felix Chien to be most helpful. Although I haven't yet received the product, I trust that it will be delivered as promised.
Love the website, found exactly what I was looking for. Can't wait to receive my order!
The fabric is really soft and nice. The cushion/bed insert is extra firm. Overall we are really happy with it, I just wish I could also roll up the sides, at least partially, so my dog had a tiny bit more visibility.
Well worth the wait!!! Beautiful bed for our Frenchie. Well constructed and very soft. Would not hesitate to order again from this company!
Excellent quality products. Took about a week to receive the crate and two weeks to receive the crate cover and crate pad. Very well made. Would order from them in the future.
Impressed!
I am impressed by so much! First, the product is excellent! Nice leather with gorgeous "bling". Also, the product shipped SO fast, I was amazed! Excellent company! Wonderful service! I couldn't ask for more (except maybe you lower your shipping prices cuz I paid $10.00 to ship a very lightweight item), but other than that, it's 2 thumbs up from this customer!
Not only was I satisfied with the bed & the delivery time but when I had to call with a question when making the purchase online, the individual was extremely friendly & helpful.
Shortly after placing my order I received an email informing me that the items I ordered could not be returned. I found this annoying since at least one of the items was clearly not custom in anyway (standard dog crate) and since the cover I also ordered fits a standard size crate I don't get what is so custom about that either but I decided not to cancel the order. I don't normally do business with companies that do not offer stellar customer service but ok...I figured I'd go with it. I received part of the order, the dog crate, but the cover I ordered never arrived! And now I received an email asking me to review the items?! I don't know...too much drama for a simple purchase. I wouldn't do business with this company again.

Reply from Felix Chien
I love the colors of the collar. From the pic I thought it would be made of tougher material other than plastic. But, I am happy with the purchase.
We are so pleased with our purchase. The crate mattress and crate cover were made with high quality materials. Our puppy loves it and it looks fabulous in our room. We just need a matcing pillow now! :)

Reply from Felix Chien
Purchased as a gift for my parents - they love it! My Mom sews and said the quality is outstanding!
Plan to buy one for ourselves soon.
Great Organic product. My dog has no problem with the mint flavor. I feel good giving her something thats not artificial.
I absolutely love the blue and white gingham color with red initial. Great, Great quality!
I ordered a crystal microfiber dog collar for my adorable Havanese. It came so quickly and was exactly what I wanted. She looks so beautiful and it's soft and comfortable!
I couldn't be happier with my purchase from FELIX CHIEN! The two Bowser crate mattresses are absolutely beautiful, and delivery was faster than expected. I will definitely purchase from FELIX CHIEN again!

Reply from Felix Chien
The quality of my crate covers is amazing! Such beautiful fabric and the dogs love them!
We are very happy with our purchase order we just made. We got the confirmation within seconds with all the information about our order we will need.. "Most orders ship within 2-5 business days ", now all we have to do is happily wait for the arrival of our products.
Very professional. I ordered crate covers and dod beds in different sizes. They called and inquired if it is a mistake. I explained The crate covers and bedding they sell didn't exactly match our crates. They offered to custom make them.
Fantastic service
I received a bow tie and it was cute, but extremely poor quality, perhaps you should seek better quality product. The fabric is super cheap.

Reply from Felix Chien
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