Felix Chien 

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Rated 1 out of 5 stars

I need to send back a pink rhinestone collar my dog is tiny a Maltiyork approximately 10 lbs I received a collar very stiff leather for a large dog I saw one of your collars on a cat with a heart & I... See more

Company replied

Rated 5 out of 5 stars

I've been hunting for well-made, optimum quality harnesses for my Havanese, Sir Benjamin, for over two years. I finally stumbled onto your website and ordered the antique brass harness with match... See more

Company replied

Rated 5 out of 5 stars

I MADE A MISTAKE ON MY ORDER AND WAS CONTACTED IMMEDIATELY WHICH WAS FORTUNATE BECAUSE I HAD MISTAKENLY ORDERED 2 OF AN ITEM WHEN I ONLY WANTED ONE AND IT WAS A FINAL SALE. THANK YOU NICK!

Rated 5 out of 5 stars

Your computer system sucks but your customer service people are great and that's the only reason I was finally able to place my order after 5 tries. My bank was approving it but your system kept rejec... See more

Company details

  1. Pet Store
  2. Hobby Store

About Felix Chien

Information provided by various external sources

Felix Chien offers sophisticated designer dog accessories and apparel that show off you and your pet's style and personality! We believe that our customers want the best for their pets, and that many brands out there simply do not deliver. Felix Chien brings you designs that are both fashion-forward and of superior quality. We are certain that you and your pet will fall in love!

Felix Chien’s charity program donates a percentage of our month’s sales to an organization dedicated to helping Dogs In Need. The charity that receives our donation changes month to month and varies in location, size and specialty efforts. While shopping around for something that will make you and your dog happy, you can also feel good knowing that you are helping dogs that are still searching for their forever home or recovering from hardships of their past.

Felix Chien is a Retail Project, R.I. brand. This means that we not only offer gorgeous, high-quality products, but we are also building strong neighborhoods and jobs in Rhode Island and beyond. Visit www.retailprojectri.com to learn more.

Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Love the website

Love the website, found exactly what I was looking for. Can't wait to receive my order!

September 1, 2017
Unprompted review
Rated 4 out of 5 stars

The fabric is really soft and nice

The fabric is really soft and nice. The cushion/bed insert is extra firm. Overall we are really happy with it, I just wish I could also roll up the sides, at least partially, so my dog had a tiny bit more visibility.

August 31, 2017
Unprompted review
Rated 5 out of 5 stars

Well worth the wait!!

Well worth the wait!!! Beautiful bed for our Frenchie. Well constructed and very soft. Would not hesitate to order again from this company!

August 31, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent quality products

Excellent quality products. Took about a week to receive the crate and two weeks to receive the crate cover and crate pad. Very well made. Would order from them in the future.

August 22, 2017
Unprompted review
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Rated 5 out of 5 stars

Impressed!

Impressed!
I am impressed by so much! First, the product is excellent! Nice leather with gorgeous "bling". Also, the product shipped SO fast, I was amazed! Excellent company! Wonderful service! I couldn't ask for more (except maybe you lower your shipping prices cuz I paid $10.00 to ship a very lightweight item), but other than that, it's 2 thumbs up from this customer!

August 22, 2017
Unprompted review
Rated 5 out of 5 stars

Would order again anytime...

Not only was I satisfied with the bed & the delivery time but when I had to call with a question when making the purchase online, the individual was extremely friendly & helpful.

August 13, 2017
Unprompted review
Rated 2 out of 5 stars

Shortly after placing my order I …

Shortly after placing my order I received an email informing me that the items I ordered could not be returned. I found this annoying since at least one of the items was clearly not custom in anyway (standard dog crate) and since the cover I also ordered fits a standard size crate I don't get what is so custom about that either but I decided not to cancel the order. I don't normally do business with companies that do not offer stellar customer service but ok...I figured I'd go with it. I received part of the order, the dog crate, but the cover I ordered never arrived! And now I received an email asking me to review the items?! I don't know...too much drama for a simple purchase. I wouldn't do business with this company again.

August 13, 2017
Unprompted review
Felix Chien logo

Reply from Felix Chien

Hi Deana,
We apologize for the confusion. The crate cover you ordered is made to order and ships direct from the manufacturer which is why we are unable to authorize returns for the item. This is also why there was a delay in receiving it. All of these details are outlined in bold on the product pages. We hope this helps clarify!

Should you have any questions, please let us know by emailing us at felixchien@retailprojectri.com

Thank you for your understanding.

Best,
The Felix Chien Team

Rated 4 out of 5 stars

Dog collar

I love the colors of the collar. From the pic I thought it would be made of tougher material other than plastic. But, I am happy with the purchase.

August 12, 2017
Unprompted review
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Rated 5 out of 5 stars

We are so pleased with our purchase

We are so pleased with our purchase. The crate mattress and crate cover were made with high quality materials. Our puppy loves it and it looks fabulous in our room. We just need a matcing pillow now! :)

July 27, 2017
Unprompted review
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Reply from Felix Chien

That's wonderful! Thank you for sharing your positive experience!

Best,
The Felix Chien Team

Rated 5 out of 5 stars

Great Organic Product!

Great Organic product. My dog has no problem with the mint flavor. I feel good giving her something thats not artificial.

July 6, 2017
Unprompted review
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Rated 5 out of 5 stars

I couldn't be happier with my purchase!

I couldn't be happier with my purchase from FELIX CHIEN! The two Bowser crate mattresses are absolutely beautiful, and delivery was faster than expected. I will definitely purchase from FELIX CHIEN again!

July 2, 2017
Unprompted review
Felix Chien logo

Reply from Felix Chien

Hi Karen,
Thank you for sharing your positive experience! We are glad to hear the items are exceptional!

Best,
The Felix Chien Team

Rated 5 out of 5 stars

We are very happy with our purchase …

We are very happy with our purchase order we just made. We got the confirmation within seconds with all the information about our order we will need.. "Most orders ship within 2-5 business days ", now all we have to do is happily wait for the arrival of our products.

May 28, 2017
Unprompted review
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Rated 5 out of 5 stars

Very professional

Very professional. I ordered crate covers and dod beds in different sizes. They called and inquired if it is a mistake. I explained The crate covers and bedding they sell didn't exactly match our crates. They offered to custom make them.
Fantastic service

May 22, 2017
Unprompted review
Rated 1 out of 5 stars

Bow ties are poor quality

I received a bow tie and it was cute, but extremely poor quality, perhaps you should seek better quality product. The fabric is super cheap.

May 10, 2017
Unprompted review
Felix Chien logo

Reply from Felix Chien

Hi Edith,
Thank you for your feedback. We are sorry to hear you are disappointed with your Bow Tie Collar! If you would like to return the item, we would be more than happy to assist with this. Please feel free to reach out to us at felixchien@retailprojectri.com.

Kind Regards,
The Felix Chien Team

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