Felix Chien 

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Rated 1 out of 5 stars

I need to send back a pink rhinestone collar my dog is tiny a Maltiyork approximately 10 lbs I received a collar very stiff leather for a large dog I saw one of your collars on a cat with a heart & I... See more

Company replied

Rated 5 out of 5 stars

I've been hunting for well-made, optimum quality harnesses for my Havanese, Sir Benjamin, for over two years. I finally stumbled onto your website and ordered the antique brass harness with match... See more

Company replied

Rated 5 out of 5 stars

I MADE A MISTAKE ON MY ORDER AND WAS CONTACTED IMMEDIATELY WHICH WAS FORTUNATE BECAUSE I HAD MISTAKENLY ORDERED 2 OF AN ITEM WHEN I ONLY WANTED ONE AND IT WAS A FINAL SALE. THANK YOU NICK!

Rated 5 out of 5 stars

Your computer system sucks but your customer service people are great and that's the only reason I was finally able to place my order after 5 tries. My bank was approving it but your system kept rejec... See more

Company details

  1. Pet Store
  2. Hobby Store

About Felix Chien

Information provided by various external sources

Felix Chien offers sophisticated designer dog accessories and apparel that show off you and your pet's style and personality! We believe that our customers want the best for their pets, and that many brands out there simply do not deliver. Felix Chien brings you designs that are both fashion-forward and of superior quality. We are certain that you and your pet will fall in love!

Felix Chien’s charity program donates a percentage of our month’s sales to an organization dedicated to helping Dogs In Need. The charity that receives our donation changes month to month and varies in location, size and specialty efforts. While shopping around for something that will make you and your dog happy, you can also feel good knowing that you are helping dogs that are still searching for their forever home or recovering from hardships of their past.

Felix Chien is a Retail Project, R.I. brand. This means that we not only offer gorgeous, high-quality products, but we are also building strong neighborhoods and jobs in Rhode Island and beyond. Visit www.retailprojectri.com to learn more.

Contact info

All reviews

(172)

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Rated 5 out of 5 stars

good service

Products were as described especially the doggie bed and crate cover. Excellent quality.

May 7, 2017
Unprompted review
Rated 5 out of 5 stars

recommend!

The dog collar I purchased is great quality and super cute. People comment on it all the time. The wait time for shipping was less than a week. I was super happy and would use this website again!

May 5, 2017
Unprompted review
Rated 2 out of 5 stars

I have not received my product yet I am …

I have not received my product yet I am being asked to rate product
Nor have I been given any update on when product will arrive yet I have paid for it in full

April 14, 2017
Unprompted review
Felix Chien logo

Reply from Felix Chien

Hello,
Thank you for letting us know! We do send out order update emails to all of our customers regarding lead times, possible delays and shipping information. However, sometimes our emails go to spam so please check there. We would be more than happy to update you on your order; please reach out to us via email at felixchien@retailprojectri.com.

Our sincere apologies for any confusion. Please reach out to us directly so we can get you an update on your order.

Kind Regards,
The Felix Chien Team

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Rated 1 out of 5 stars

I have purchased pet steps in the past

I have purchased pet steps in the past, and for substantially less than I paid for these, with shipping $94. My dog has three legs and needs steps, she is small, and less than 20 pounds. I have had these steps out for LESS than one week and they are collapsing already. I almost threw out my old steps (which I have used for over three years, look worn out, but still usable), but will now wash the cover, for the tenth time, and use them. I CANNOT tell you how disappointed I am. I almost never review products, but I felt this time I should. They look nice, but are too narrow and soft. This was my first purchase from your store and I will probably never purchase anything from you again.

April 8, 2017
Unprompted review
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Reply from Felix Chien

Hi Darlene,
We are very sorry to hear about your disappointment with the quality and design of the 3-Step Links Pet Stairs that you ordered from us. We pride ourselves on quality and style and cannot continue to improve our product selection without candid reviews from our customers so we really appreciate the feedback! We ship these steps direct from the manufacturer so have actually never been able to asses the quality first-hand. It is possible your steps are defective since they are collapsing at the center. We wanted to contact you and not only apologize, but also see if you would like to return or exchange the pet steps.

We have reached out to you directly via email so please feel free to follow up as we would really love to help resolve this issue. We can be reached at felixchien@retailprojectri.com.

Thank you,
The Felix Chien Team

Rated 5 out of 5 stars

Perfect and gorgeous

Just received my crate cover, it is so nice! Beautiful fabric, better than I expected. I ordered the small and it is perfect. The Wedgwood Toile is very pretty, perfect for our bedroom. Only took about 10 days to get it. I would highly recommend this company.

April 6, 2017
Unprompted review
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Reply from Felix Chien

Thank you for the feedback, Julie! We are so happy to hear you love the crate cover! Wedgewood Toile is a great choice :)

Thanks again!

- The Felix Chien Team

Rated 1 out of 5 stars

Stained and case came apart after 1 wash!

I paid almost $400 dollars on 2 items and on the first wash ,as directions said, the crate cover stained and the mat cover came apart at the seems. I air dried both items and washed on cold delicate cycle. Not impressed

April 5, 2017
Unprompted review
Felix Chien logo

Reply from Felix Chien

Hi Tierney,
Thank you for your feedback, we are sorry to hear you are disappointed with the items. This crate cover is dry clean only. We have reached out to you directly via email so we can help resolve this issue. Please feel free to follow up with us at felixchien@retailprojectri.com.

Kind Regards,
The Felix Chien Team

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Rated 5 out of 5 stars

Wide range of choices.

Wide range of choices and easy to find a suitable choice. The ordering process was easy and I received my order quickly. It was a gift that was liked and appreciated.

April 5, 2017
Unprompted review
Felix Chien logo

Reply from Felix Chien

Wonderful to hear, thank you, Ruth!

Kindly,
The Felix Chien Team

Rated 5 out of 5 stars

Amazing customer service!

I had to make a last minute change to my order and Felix Chien customer service reps actually tracked down my package as it was leaving the warehouse already marked "out for shipment". That is going above and beyond and it is the kind of caring traetment that will make me a loyal customer. Thank you!

March 26, 2017
Unprompted review
Felix Chien logo

Reply from Felix Chien

Hi George,
We're so glad we could help! Thank you for the kind review. Please let us know if we can help with anything in the future; we can be reached at felixchien@retailprojectri.com.

Thanks again!
The Felix Chien Team

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Rated 5 out of 5 stars

Couldn't be happier!

I had my reservations about spending this much on a kennel cover that was not able to be returned, BUT I am so glad that I did! I have hated looking at our kennel everyday, and after putting this gorgeous cover on it, it doesn't even bother me any more! It fits perfectly and is very well made. The fabric is super high quality, and I love that the inside material is a dark gray making it dark in the kennel. Our dog has super bad anxiety, and this has already helped keep him stay calmer when he has to be in there. I would absolutely recommend this company and their products!

March 10, 2017
Unprompted review
Felix Chien logo

Reply from Felix Chien

Hi Bre,
Thank you so much for this lovely review! We are so happy to hear you are pleased with the crate cover and that it not only looks good but is making your dog happy and calm!

Should you have any questions in the future, please do not hesitate to contact us at felixchien@retailprojectri.com.

Thank you again!
The Felix Chien Team

Rated 5 out of 5 stars

Nice value

Wonderfully quick shipping and lovely value. We ordered a crate as well as a crate cover/bed set. The quality was superb, and the service was great. I wish that they had larger lines of products, however I understand they are specializing in a few catagories.

March 9, 2017
Unprompted review
Felix Chien logo

Reply from Felix Chien

Hi Beth,
Thanks so much for sharing your positive experience! We have reached out in an email to you to get an idea of what you'd like to see for product expansion; we love to hear ideas from our customers!

Thank you again and please let us know if we can help with anything in the future.

Best Regards,
The Felix Chien Team

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Rated 5 out of 5 stars

Items are great.

The items are beautiful and well worth the price. Great communication from a good seller.

March 4, 2017
Unprompted review
Felix Chien logo

Reply from Felix Chien

Wonderful to hear, Doug! Thank you for the kind review.

Let us know if we can help with anything in the future. You can reach our customer service team via email at felixchien@retailprojectri.com.

Thanks again!
The Felix Chien Team

Rated 5 out of 5 stars

The Best!

Everything you need. Quality plus great customer service!

February 26, 2017
Unprompted review
Felix Chien logo

Reply from Felix Chien

Thank you for the kind review, Sky! We hope you continue to enjoy your dog products.

Should any questions come up in the future, please reach out to us at felixchien@retailprojectri.com. We are happy to help!

Best,
The Felix Chien Team

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