I need to send back a pink rhinestone collar my dog is tiny a Maltiyork approximately 10 lbs I received a collar very stiff leather for a large dog I saw one of your collars on a cat with a heart & I... See more
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I need to send back a pink rhinestone collar my dog is tiny a Maltiyork approximately 10 lbs I received a collar very stiff leather for a large dog I saw one of your collars on a cat with a heart & I... See more
Company replied
I've been hunting for well-made, optimum quality harnesses for my Havanese, Sir Benjamin, for over two years. I finally stumbled onto your website and ordered the antique brass harness with match... See more
Company replied
I MADE A MISTAKE ON MY ORDER AND WAS CONTACTED IMMEDIATELY WHICH WAS FORTUNATE BECAUSE I HAD MISTAKENLY ORDERED 2 OF AN ITEM WHEN I ONLY WANTED ONE AND IT WAS A FINAL SALE. THANK YOU NICK!
Your computer system sucks but your customer service people are great and that's the only reason I was finally able to place my order after 5 tries. My bank was approving it but your system kept rejec... See more
Information provided by various external sources
Although the package took a while to be delivered, the product was great. Well made and exactly what I wanted. I will definitely purchase from Felix Chien again,
Products were as described especially the doggie bed and crate cover. Excellent quality.
The dog collar I purchased is great quality and super cute. People comment on it all the time. The wait time for shipping was less than a week. I was super happy and would use this website again!
I purchased a new crated cover and matching pad for my Maltipoo's crate. It's beautiful, well-made and arrived more quickly than I expected. Would definitely recommend them.
I have not received my product yet I am being asked to rate product
Nor have I been given any update on when product will arrive yet I have paid for it in full

Reply from Felix Chien
I have purchased pet steps in the past, and for substantially less than I paid for these, with shipping $94. My dog has three legs and needs steps, she is small, and less than 20 pounds. I have had these steps out for LESS than one week and they are collapsing already. I almost threw out my old steps (which I have used for over three years, look worn out, but still usable), but will now wash the cover, for the tenth time, and use them. I CANNOT tell you how disappointed I am. I almost never review products, but I felt this time I should. They look nice, but are too narrow and soft. This was my first purchase from your store and I will probably never purchase anything from you again.

Reply from Felix Chien
Just received my crate cover, it is so nice! Beautiful fabric, better than I expected. I ordered the small and it is perfect. The Wedgwood Toile is very pretty, perfect for our bedroom. Only took about 10 days to get it. I would highly recommend this company.

Reply from Felix Chien
I paid almost $400 dollars on 2 items and on the first wash ,as directions said, the crate cover stained and the mat cover came apart at the seems. I air dried both items and washed on cold delicate cycle. Not impressed

Reply from Felix Chien
Wide range of choices and easy to find a suitable choice. The ordering process was easy and I received my order quickly. It was a gift that was liked and appreciated.

Reply from Felix Chien
Excellent craftmanship and expediant delivery!
I had to make a last minute change to my order and Felix Chien customer service reps actually tracked down my package as it was leaving the warehouse already marked "out for shipment". That is going above and beyond and it is the kind of caring traetment that will make me a loyal customer. Thank you!

Reply from Felix Chien
I had my reservations about spending this much on a kennel cover that was not able to be returned, BUT I am so glad that I did! I have hated looking at our kennel everyday, and after putting this gorgeous cover on it, it doesn't even bother me any more! It fits perfectly and is very well made. The fabric is super high quality, and I love that the inside material is a dark gray making it dark in the kennel. Our dog has super bad anxiety, and this has already helped keep him stay calmer when he has to be in there. I would absolutely recommend this company and their products!

Reply from Felix Chien
Wonderfully quick shipping and lovely value. We ordered a crate as well as a crate cover/bed set. The quality was superb, and the service was great. I wish that they had larger lines of products, however I understand they are specializing in a few catagories.

Reply from Felix Chien
I love the bed...The cats love the bed. Very well made, excellent fabric.
Highly recommend :)
The items are beautiful and well worth the price. Great communication from a good seller.

Reply from Felix Chien
Everything you need. Quality plus great customer service!

Reply from Felix Chien
Happy w/my purchase & how beautifully it makes our twin pups crate look. It's rare I give full Stars for anything, although because of my positive experience I'll be a return customer 🐾
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