I need to send back a pink rhinestone collar my dog is tiny a Maltiyork approximately 10 lbs I received a collar very stiff leather for a large dog I saw one of your collars on a cat with a heart & I... See more
Company replied
Felix Chien
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I've been hunting for well-made, optimum quality harnesses for my Havanese, Sir Benjamin, for over two years. I finally stumbled onto your website and ordered the antique brass harness with match... See more
Company replied
I MADE A MISTAKE ON MY ORDER AND WAS CONTACTED IMMEDIATELY WHICH WAS FORTUNATE BECAUSE I HAD MISTAKENLY ORDERED 2 OF AN ITEM WHEN I ONLY WANTED ONE AND IT WAS A FINAL SALE. THANK YOU NICK!
Your computer system sucks but your customer service people are great and that's the only reason I was finally able to place my order after 5 tries. My bank was approving it but your system kept rejec... See more
Company details
About Felix Chien
Information provided by various external sources
Felix Chien offers sophisticated designer dog accessories and apparel that show off you and your pet's style and personality! We believe that our customers want the best for their pets, and that many brands out there simply do not deliver. Felix Chien brings you designs that are both fashion-forward and of superior quality. We are certain that you and your pet will fall in love!
Felix Chien’s charity program donates a percentage of our month’s sales to an organization dedicated to helping Dogs In Need. The charity that receives our donation changes month to month and varies in location, size and specialty efforts. While shopping around for something that will make you and your dog happy, you can also feel good knowing that you are helping dogs that are still searching for their forever home or recovering from hardships of their past.
Felix Chien is a Retail Project, R.I. brand. This means that we not only offer gorgeous, high-quality products, but we are also building strong neighborhoods and jobs in Rhode Island and beyond. Visit www.retailprojectri.com to learn more.
Felix Chien’s charity program donates a percentage of our month’s sales to an organization dedicated to helping Dogs In Need. The charity that receives our donation changes month to month and varies in location, size and specialty efforts. While shopping around for something that will make you and your dog happy, you can also feel good knowing that you are helping dogs that are still searching for their forever home or recovering from hardships of their past.
Felix Chien is a Retail Project, R.I. brand. This means that we not only offer gorgeous, high-quality products, but we are also building strong neighborhoods and jobs in Rhode Island and beyond. Visit www.retailprojectri.com to learn more.
Contact info
People also looked at
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Felix Chien - Perfect crate mattress!
The Herringbone luxury crate mattress and blanket I purchased were high quality and beautiful! I highly recommend this product and Felix Chien!
February 1, 2017
Unprompted review
Cute cover
Adorable cover for my medium size crate. It arrived promptly and in perfect condition. The fit is excellent turning an unattractive metal crate into a showpiece!
January 23, 2017
Unprompted review
Reply from Felix Chien
Hi Debbie,
Thanks so much for sharing this kind review! The Toile Crate Cover is a classic design and definitely adds some style to a wire crate.
Please let us know if we can help with anything in the future!
Best,
The Felix Chien Team
Love Love Love
We will be customers for life!! The packaging and the leash were just gorgeous..... I'm thrilled my nephew and his wife surprised us with a gift card!! Our little Jake will feel very proud when out with his gang.....
January 7, 2017
Unprompted review
Reply from Felix Chien
Hi Keith,
Thank you for this lovely review! It is great to hear you are pleased with your purchase and that Jake will be looking fresh with his friends :)
Best Regards,
The Felix Chien Team
Fun store!
Great merchandise of high quality. Fast service. Will shop here again and highly recommended!
January 5, 2017
Unprompted review
Reply from Felix Chien
Thank you, Junie! We hope you continue to love your products from Felix Chien!
Please let us know if we can help with anything in the future.
Best,
The Felix Chien Team
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easy transaction. Great Product! :) …
easy transaction. Great Product! :) Thank You
January 1, 2017
Unprompted review
Beautiful Product! Fine craftsmansh …
Beautiful Product! Fine craftsmanship; pleasure to purchase these quality products!
January 1, 2017
Unprompted review
I still haven't received 2 items fr …
I still haven't received 2 items from my 3 item order. Would not order from them again.
December 31, 2016
Unprompted review
Reply from Felix Chien
Hello,
We are sorry to hear you are experiencing a delay with receiving your order; some of our products are made to order and carry a longer lead time. Please feel free to contact us directly at felixchien@retailprojectri.com for order details and updates.
Again, our apologies. Please let us know how we can help.
Kind Regards,
The Felix Chien Team
Great service and nice product! Lo …
Great service and nice product! Loved the email letting me kno when my item would ship.
December 30, 2016
Unprompted review
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Product is slightly different than …
Product is slightly different than expected. It seems to be good quality but the price seemed quite high to us.
December 30, 2016
Unprompted review
Great follow up and advice
You made sure I received the crate cover in time for Christmas. Very caring sales person. Thanks, Pam Ryan
December 26, 2016
Unprompted review
Reply from Felix Chien
Hi Pam,
Thank you for the kind review! We are so glad we were able to accommodate your order to arrive for Christmas! We hope you had a great holiday!
Should you have any questions in the future, please do not hesitate to email us at felixchien@retailprojectri.com.
Thank you!
The Felix Chien Team
Exceeded Expectations
The beautiful crate cover I received completely exceeded my expectations in both the quality of the fabric and its well made construction.
December 14, 2016
Unprompted review
Reply from Felix Chien
Hi Stephanie,
Thank you for sharing this! We are happy to hear the cover exceeded your expectations!
Please let us know if we can help with anything in the future; our email is felixchien@retailprojectri.com
Thanks again!
The Felix Chien Team
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So happy with the product received!!!
Very happy with everything from the ordering process through the quick delivery, and the quality of the product!
November 27, 2016
Unprompted review
Reply from Felix Chien
Hello,
Thank you for the kind review! We are so happy you love your product and had a great experience with us!
Should you have any questions in the future, please feel free to email us at felixchien@retailprojectri.com
Thanks again!
The Felix Chien Team
Fab dog collar and great service!
A beautiful collar for our large dog: fine quality, reasonably priced, and prompt shipping. I will buy again from Felix Chien!
November 26, 2016
Unprompted review
Reply from Felix Chien
Hi Nancy,
This is great to hear! We would love to see a photo of your dog sporting their designer collar! :-) Should you have any questions in the future, please feel free to email us at felixchien@retailprojectri.com.
Thank you!
The Felix Chien Team
Superbly elegant products and wonderful customer service
I've been hunting for well-made, optimum quality harnesses for my Havanese, Sir Benjamin, for over two years. I finally stumbled onto your website and ordered the antique brass harness with matching leash, and the cherry red harness with matching leash. Both arrived elegantly packaged and Paige's customer service was incredible.
Sir Benjamin feels himself sartorially resplendent in his two "outfits." He struts around like the real "Sir" that he is.
Elegant, high quality canine merchandise is tough to find. I can't praise Felix Chien highly enough.
November 22, 2016
Unprompted review
Reply from Felix Chien
Hi Margot,
Thank you for this wonderful review! We are so happy you and Sir Benjamin are pleased with the harnesses and leashes!
Enjoy your stylish walks!
Best,
The Felix Chien Team
This company was great!
Solid product, we couldn't find the right product in person anywhere! Fair price and shipping. Will recommend again..
November 20, 2016
Unprompted review
Reply from Felix Chien
Hello,
This is great to hear; thank you for the kind review!
Should you need anything in the future, please do not hesitate to reach out to us at felixchien@retailprojectri.com, we are happy to help!
Best,
The Felix Chien Team
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Perfect
Loved the website and ordered orthopaedic mattresses without hesitation. Ten days later they have arrived and are perfect, even lovelier and more elegant than I had expected, impeccable finishing. The personalized follow-up was unusual and delightful: fabulous customer service. Congratulations and thanks on all counts.
November 19, 2016
Unprompted review
Reply from Felix Chien
Hello,
Thank you very much for your kind review! We are happy to hear the mattresses are loved by you and your pup!
Please let us know if we can help with anything in the future!
Best,
The Felix Chien Team
Great fit and great looking
The current crate cover I just got looks better than in pictures!
So glad it did not have a heavy odor toit( hardly noticeable ). Thank you. She is so small 1 3/4 lb and it will help guard her form AC and keep her warmer this winter. Can't say enough about it!!
August 18, 2016
Unprompted review
Reply from Felix Chien
Hi Steven,
This is wonderful; thank you for sharing! We hope you and your small dog continue to enjoy the crate cover, season after season!
Best,
The Felix Chien Team
Great Quality
Loved the collar we got. The sizing was spot on their site and the goods came a day early than expected. Thanks!
August 9, 2016
Unprompted review
Reply from Felix Chien
Hi Kimberlie,
Thank you for the kind review; we appreciate you taking the time to leave positive feedback!
Enjoy the collar!
Best,
The Felix Chien Team
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