I need to send back a pink rhinestone collar my dog is tiny a Maltiyork approximately 10 lbs I received a collar very stiff leather for a large dog I saw one of your collars on a cat with a heart & I... See more
Company replied
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I need to send back a pink rhinestone collar my dog is tiny a Maltiyork approximately 10 lbs I received a collar very stiff leather for a large dog I saw one of your collars on a cat with a heart & I... See more
Company replied
I've been hunting for well-made, optimum quality harnesses for my Havanese, Sir Benjamin, for over two years. I finally stumbled onto your website and ordered the antique brass harness with match... See more
Company replied
I MADE A MISTAKE ON MY ORDER AND WAS CONTACTED IMMEDIATELY WHICH WAS FORTUNATE BECAUSE I HAD MISTAKENLY ORDERED 2 OF AN ITEM WHEN I ONLY WANTED ONE AND IT WAS A FINAL SALE. THANK YOU NICK!
Your computer system sucks but your customer service people are great and that's the only reason I was finally able to place my order after 5 tries. My bank was approving it but your system kept rejec... See more
Information provided by various external sources
I ordered s bling collar for my dog which arrived well packed & in a quick time, 1 week!! I realized he sent me 2 of the same collar & emailed him to say he made a mistake & sent 2! I felt bad for their mistake & wanted to know how I could return the one I didn't pay for! They were so awesome about my honesty they told me to just keep it!! THANKYOU, I guess it pays to be honest! I appreciate u allowing me to keep the unpaid collar, that way I can rotate & have it for a long long time!! I absolutely love the collar!! Colleen Hawkins: Honolulu Hawaii

Reply from Felix Chien
These kennel products are more expensive than others, but excellent quality and fit. The aesthetic works in your home and you don't feel you have a big dog kennel sitting in your room. Shipped on time and packages well.

Reply from Felix Chien
The day we received bag my Bambi climbed in and slept for 2 hours.(with her blanket of course) The bag is beautiful and we are looking forward to our 1st flight with it.
This company has quality merchandise at reasonable prices with fast delivery.

Reply from Felix Chien
The crate came quickly but the cover took two weeks to ship.

Reply from Felix Chien
We are very happy with the snout smoother we ordered for our Havanese whose nose has gone pink and looking for a product that is safe if he licks it and since using it is looking better and it isn't as dry especially when out in the sun,
Felix Chien website was great to order from and tracking was right on to when it was delivered. It was the only site I found to order this kind of product and will definitely order again from their site,

Reply from Felix Chien
Great quality - Great Look - Fits Perfectly!

Reply from Felix Chien
I love the crate cover from Felix Chien. It fits perfectly,looks great and gives my little morkie plenty of privacy. Thank you!

Reply from Felix Chien
I am so happy with the purchase I made at Felix Chien. I ordered the crate set and was very impressed when I received it. It is good quality fabric and the color and print are wonderful. Since we keep our puppy's crate in the bedroom I like that it is now more of a decorative part of the room. The shipping was also much faster than I would have anticipated. I would definitely recommend this company and use them again in the future.

Reply from Felix Chien
The company's selection was awesome, I found exactly what I wanted, and it arrived super quick! Also, my puppy absolutely loves it! I was excited to find Felix Chien, and I will definitely buy from them again.

Reply from Felix Chien
Product is just right, no problems shipping, on time. I'd order from here again.
It is a beautiful quality, color, and it changes the look to a crate. I totally recommend this item!!!
The crate cover is well made, fits well and is attractive as well. Highly recommend this product. Worth the price.
I've received half of my order so far. I love what I have received, but it has been quite some time since receiving my last package, and have not yet received an email regarding the status of the rest of my order. Products are great, just wish i had a bit more communication.
Quick and easy on the website. So many selections available. Service and follow-up are top line!
I had a question on my purchase and chat room was quick and helpful, product was delivered in great shape! Very happy!!
These are spendy but really beautiful well made crate covers. I like how they have been made with a little slack in them to allow for any shrinkage in washing and drying if that is ever needed. Choices of fabrics are great. The fabric is thick which will keep the dog feeling snug and warm.
My friend benji and I we thank you arrive on time and both like a lot I'm going to order the bed soon
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