Fisher & Paykel (United Kingdom) Reviews 6,643

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting their ability to quickly diagnose and resolve issues. The service provided is frequently described as efficient and prompt, with many appreciating the clear communication regarding arrival times and the thorough explanations given. People are also very satisfied with the quality of the products and the excellent aftercare service, noting that repairs are often completed without needing multiple visits. However, some customers were not happy with the customer service, citing long waiting times for engineers and issues with replacement parts or accessories. A few people also mentioned dissatisfaction with certain products, specifically a dishwasher that required excessive pre-washing, and a coffee machine for which spare parts were unavailable, leading to a lack of support for the product.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise technicians like... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency and professionalism of... See more

Product

Reviewers express satisfaction with the products, often highlighting their quality and durability. Many... See more

Delivery service

Customers generally had positive experiences with delivery services, often praising prompt arrivals and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

I inherited an aged F+P split level dishwasher - we liked it. A few ageing probs, but brilliant speedy repair service from Ash, so we bought a new one. Two minor probs under warranty after 4yrs, Ash r... See more

Rated 5 out of 5 stars

Amazing service from beginning to end, Simple to book the repair appointment and great communication about date and time. Chris came to do the repair and he was great. Friendly, informative and quickl... See more

Rated 5 out of 5 stars

Dan attended to repair our dishwasher He arrived on time having given us a call to advise he was on his way He quickly diagnosed the problem and had everything back to normal He was a very courte... See more

Rated 5 out of 5 stars

Booked a repair a week out, then was given an earlier option which was great. Technician arrived promptly, identified the problem quickly and fixed it! Without having to send off for parts and come ba... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fisher Paykal have been excellent to…

Fisher Paykal have been excellent to deal with; so responsive. And today they sent Adam Smith tech 126 who was brilliant. From the moment he rang to update me with timings I knew we were in good hands. He was thoughtful & thorough & explained the problem with clarity. Thank you so much

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Fisher & Paykel warranty

Fisher & Paykel sent an engineer to fix our microwave and warming draw under our 5 year warranty. The whole booking process was very easy.
Engineer Andy Smith attended within a few days contracting them. Andy was very polite, efficient and knowledgeable and kept us updated with his ETA throughout.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Adam provided excellent service

Adam provided excellent service. Three separate visits were required due to unavailability of parts but Adam explained what the issues were, provided good communication re the parts required and timelines, and carried out a quick and tidy installation when the parts arrived.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Replacement Fisher & Paykel Combination…

Replacement Fisher & Paykel Combination Oven Microwave delivered & fitted by Chris & Andrei. Arrived promptly as scheduled. Efficient & very courteous. All checks to ensure correct installation. Five-star service. Thank you.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Aaron

I have gotten to know Aaron over the years with multiple F&P appliances he has always provided an excellent service rectifying any faults/maintenance quickly. Aaron is (& always has been) kind and knowledgeable, he has a wonderful sense of humour and is an absolute pleasure to have in your home.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Fisher & Paykel dishwasher door repair

Jiy came to fix the door on my dishwasher this afternoon. It all went as smooth as silk from start to finish.
The handle broke a couple of weeks ago and I booked the repair with no problems, the team were polite helpful and happy to help. On the designated day Jiy contacted me in advance to say he was on his way and when he arrived got on and got the job done in no time at all.
In my opinion Fisher & Paykel offer the best appliance aftercare on the market, we have used them 3 times in the 9 years of having this dishwasher and each time has been hassle free, quick and easy.
Thank you

February 27, 2026
Unprompted review

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