Fitness Superstore Reviews 

Do not use this company! If you have any aftersales issues their customer service is appalling. We bought an expensive exercise bike online and it was delivered with a faulty pedal/crank. We have been waiting more than a month for a replacement part. They do not provide any updates and when we chase we are fobbed off at every turn. Steer clear!

Have bought a number of items from Fitness Superstore and happy with every purchase. Quality is top notch. No issues.

Great service once again from Justin. Would highly recommend.

The Body Power Flat Bench that I bought from Fitness Superstore was fairly priced, delivered on time, easy to assemble and absolutely rock solid once assembled. Highly recommended.

I placed my order online from their website, and it was carefully delivered to my door by the time they set out. I was pleased with the service. I'm also happy with the product itself, in my case, a vinyl-coated kettlebell. Not much more I can say, but thanks.

Reference: 12162503 - Cross Trainer

My husband and I visited Fitness Superstore and were greeted and assisted by Chris. We found him to be very knowledgeable about the equipment and he assisted us in choosing the right equipment for our needs.

The service was excellent

We received good advice in the store as we worked out the gym equipment we needed. Right on time, it arrived and Brett and Tommy were excellent in their technical installation and how well they showed me how it all worked.
An easy 5/5 stars.

Fantastic service as per usual - huge range of fitness gear. Unbelievably quick on the chat to answer questions. Absolutely no issues with delivery, expecially with heavy consignments. Great prices, regular promotions/deals and uncomplicated ordering. Ordered many times online and never been anything but a smooth transaction.

Very helpful and took time to explain the functions of the treadmill.

Walked in. Dan was excellent. Knew his stuff. Great advise on what to buy within my budget. Equipment looked fantastic. I received my items promptly and they were easy to assemble. I made my purchase on bank holiday Friday and it was at my home the following week. I live in Somerset so this is impressive. I will only buy from the Newcastle store in the future.

Paid extra for next day delivery and it wasn't delivered until 3 days later, so shouldn't of paid extra or should've at least got a refund.

Contacted them to explain and they didn't even reply to the email. So I'd dread to think what communication you'd get if there was a warranty issue or similar.

Courier company didn’t turn up when they were supposed too and just decided to turn up the next day without allowing me to arrange the date and time when someone would be in

Justin was very helpful and polite from Archie

Honest advice and well worth the drive to the store

I love the product and the quick response from Fitness Superstore. Was disappointed with the delivery service. Fitness Superstore had despatched the product as soon as they received my order BUT I only received the product on Tues 1 Sept.

Very friendly, helpful and professional staff. Jordan educated me on the recumbent bike and I was happy with the information and the product. Home delivery & setup was also included, which is great news.

Good service and communication throughout

I had an excellent experience with Aidan when purchasing a cross trainer at Fitness Superstore. He was extremely helpful, attentive and knowledgeable throughout the whole process. He gave me great advice, talked me through the different options available, and patiently answered all of my questions. I never felt rushed or pressured, and his expertise made choosing the right cross trainer so much easier.

Aidan provided fantastic customer service and is a real credit to Fitness Superstore. I would highly recommend him and really appreciated all his help.

Exceptionally poor experience – THREE treadmills, repeated faults and now being ignored

I would strongly advise anyone considering buying an expensive treadmill from Fitness Superstore to think very carefully before doing so.

My experience has now become completely unacceptable. I am currently on my third treadmill, following a long history of faults, replacements, engineer visits, installation problems and repeated days taken off work.

Following the problems with the previous treadmill, Fitness Superstore upgraded me to the Matrix TF50 as part of their attempt to resolve the situation. I appreciated that gesture at the time and genuinely hoped that moving me to the TF50 would finally draw a line under what had already been an extremely frustrating experience.

Unfortunately, it hasn’t.

Across this whole process I have already had to take five days off work to accommodate deliveries, installations and engineer visits. Resolving this latest issue is now potentially going to require a sixth day off work.

The installation experience has also been extremely poor. Fitness Superstore use a third-party company to install the machines and, on the first two occasions, the installers appeared to have very limited knowledge of how to correctly set them up. They had to use the installation guides while on site and, despite this, significant mistakes were still made.

To be fair, the third installation, which was carried out by Fitness Superstore’s own team, was considerably more professional. However, even this resulted in another wasted day because on their first attempt to deliver the machine only two people were sent and they were unable to complete the delivery. Another visit therefore had to be arranged and yet another day taken off work.

Following the previous catalogue of problems, Fitness Superstore also provided £250 compensation. Again, I accepted this in good faith and hoped the matter was finally resolved.

I have now had the replacement Matrix TF50 for only around 4–5 weeks, approximately two weeks of which I was away on holiday, and it has already developed another potential fault — a significant banging/knocking noise when running under certain conditions.

What has now turned my disappointment into complete frustration is Fitness Superstore’s response — there hasn’t been one.

I reported the latest issue promptly. Fitness Superstore have now been aware of it for four clear working days and have not even had the courtesy to acknowledge my email.

For a company selling premium fitness equipment costing thousands of pounds, I find this level of after-sales service exceptionally poor.

Despite everything that has happened, I was still willing to work constructively with Fitness Superstore to investigate this latest issue and find a reasonable solution. Their decision to simply ignore my complaint has now changed my position.

I will now be requesting a full refund and collection of the treadmill, together with appropriate compensation for the additional time I am being forced to take away from work as a result of this continuing situation.

If Fitness Superstore fail to provide a satisfactory response within seven working days, I will consider the appropriate legal and consumer remedies available to me.

At some point enough has to be enough.

Three treadmills. Multiple faults. Multiple engineer/delivery visits. Installation errors. Five days already taken off work, with a sixth potentially required. £250 compensation for the previous problems. A replacement/upgraded Matrix TF50 developing another potential fault after only a few weeks of actual use — and now four clear working days without even an acknowledgement of my complaint.

I have serious concerns about the reliability of the Matrix treadmills I have received, but equally concerning has been the level of after-sales service from Fitness Superstore when things go wrong.

When you spend this sort of money on premium fitness equipment, you don’t just expect a quality product — you expect the retailer to stand behind it when there is a problem.

Based on my experience, I cannot recommend Fitness Superstore and would urge prospective customers to think very carefully before making a significant purchase from them.

Good clear website, competitive prices and quick delivery