Flight Centre UK Reviews 

All the staff were really helpful and friendly with a good sense of humour too. Our hotels were first class. Luckily we had no problems on our trip but feel confident they would have given any help we needed.
Would definitely recommend them and will use them again ourselves.

From the moment I booked my holiday, Katelyn has been absolutely amazing. She has been so kind, patient, and supportive throughout the entire process, making what could have been a stressful experience feel effortless. No question was ever too much, and she always took the time to explain everything clearly and make sure I felt confident and well prepared.

I also want to say a big thank you to Kiri for stepping in when needed. He was just as friendly, helpful, and reassuring, making sure everything continued to run smoothly. It was so comforting to know I was in such capable hands.

The level of customer service I received from both Katelyn and Kiri has been exceptional. They genuinely care about their customers and go the extra mile to make sure everything is perfect. Their professionalism, attention to detail, and kindness really stood out, and I’m so grateful for everything they’ve done to organise and facilitate my travel.

Thank you both for making this such a positive and enjoyable experience. You are both a real credit to your company, and I wouldn’t hesitate to recommend you to anyone looking for outstanding travel service.

Another great trip organised by Melanie Hill at the Romford office - thank you again!

We recently booked our holiday to Spain through the Flight Centre Richmond branch, and the experience was outstanding from start to finish.

A special thank you to Kimberly Humphreys, who went above and beyond to make everything so easy for us. She was incredibly helpful, patient, calm, and always approachable. No question was ever too much trouble, and she resolved every query or concern quickly and professionally.

Kimberly made the whole booking process completely stress-free, and her excellent customer service gave us great confidence throughout our trip planning. It’s rare to come across someone so dedicated and genuinely caring.

I can’t praise or thank Kimberly enough for everything she did. She is a real credit to Flight Centre, and I wouldn’t hesitate to book with her again. Highly recommended!

The speed of the reply

Rachael and staff are very efficient and there is always someone available. Always willing to check different options and the prices are very competitive.
I would sooner pay a bit more to always have someone available and at the end of the phone if needed.
Everything worked and I had a great trip.

Horsham has made our booking extremely easy and pain free. The staff are extremely knowledgeable and could not have been more helpful. Excellent customer service at every step.

Sam was extremely helpful with booking my flights and other additional information that I needed. She was also very personable and communicated well.

As always, Harriet at the Flight Centre has found me the right flights and the best price. I cannot ask for better than that.

Easy to talk to, very professional. Patient with a couple of "oldies".

Gary was really helpful and made the experience of book a big trip easy

We wanted to independently travel around Japan . Jamie at travel centre helped us in booking our trip, arranging great flight times with top hotels in perfect locations for our travel adventure , Would definitely use them again for our next trip

I have been dealing with Amy Burns lately, as she has assisted in some baggage issues i was having
Absolutely brilliant service.

I always book my own holidays online to try and get the best deals.
I went to the flight centre as I wanted to book a two location holiday with activities and found it too complicated doing it myself.
Chey-Ann greeted us and then listened to what we were looking for. She was amazing we got everything we wanted and more and were pleasantly surprised how reasonable the cost was.
I don’t think I could of found and booked my holiday without chey-Ann’s expertise
I would recommend using flight centre if you want a holiday without all the hassle of scrolling for hours online.

Joe was excellent from start to finish. Sent updates when required, happily amended things when we needed. He sorted flights, private transfers, internal flights and tours. Excellent service and to top it the price was far more competitive than other agencies we tried.

Julia was helpful and knowledgeable.Booking process is simple.

I have just returned from a 3 week holiday in British Columbia organised by Sophie Curtis. From the start Sophie was professional and friendly offering advice and guidance in answering my queries. Sophie kept me informed of changes - a change to a connecting flight was a bit stressful but Sophie went out of her way to seek guidance from the Hotel in BC and to allay my concerns - and issued regular reminders. Needless to say everything went smoothly without any problems

Harriet was very helpful again in arranging our flights to Australia this is the second time we’ve dealt with harriet and again she got us a great deal we shall definitely be dealing with her again.

Have had great support, help and advice from Saleha Begum throughout booking a trip to Japan. She kindly dealt with all the back and forth as we found the right flights and price. Much appreciated - thanks again.

Chloe was very helpful in booking our flight& hotel to
Singapore and in rectifying the errors in the previous booking. She is very knowledgeable in knowing the system & being patient throughout the process. It was all done to our satisfaction .