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Rated 5 out of 5 stars

We purchased some wood flooring from Floorstore Crossgates and it was fitted today by Jonathan. His work was second to none he was very friendly and professional and the finish was beyond anything we... See more

Rated 5 out of 5 stars

Floorstore Boucher Road. A very friendly and informative guy called Jason helped us, calculated our measurements and offered assistance in what we needed. Even when we called back he specifically... See more

Rated 5 out of 5 stars

Absolute pleasure dealing with the floorstore. Ordered 20+ sqmtr of LVT Solid core flooring. Delivery was perfect and flooring secured to a pallet so no damage to any packages. I messed up the install... See more

Rated 5 out of 5 stars

Went into store for advice, was seen by guy called Andrew. Give me great advice about all ranges of floors and budgets and ended up buying floors for my hall and got a great for deal on the bedroom f... See more

Company replied

Company details

  1. Wood and Laminate Flooring Supplier

Written by the company

The Floor Store offer a massive range of Engineered, Wood and Laminate quality flooring. We have stores across the UK, and we sell online to the entire UK and Ireland. All our products are sourced directly from the manufacturer, this means that we get only the best deals for our customers. We offer home delivery or in-store collection.


Contact info

4.9

Excellent

TrustScore 5 out of 5

85 reviews

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Rated 5 out of 5 stars

High quality

Very nice and helpful people, fast delivery. Highly recommended!
Product is high quality.

February 24, 2021
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Reply from Floorstore

Thanks for the great review

Rated 5 out of 5 stars

Happy customer

Very happy with service.. flooring came quick and looks great👍🏻 Would definitely recommend

February 11, 2021
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Reply from Floorstore

Thanks for the review

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Rated 5 out of 5 stars

excellent customer service

Called into store and was greeted by Ricky. Ricky was very helpful and I will certainly be back to purchase my floor for my downstairs toilet.
Thank you.
Mrs Allen

February 10, 2021
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Reply from Floorstore

Thanks for the great review

Rated 5 out of 5 stars

Floorstore contacted me with…

Floorstore contacted me with information about when and how I would receive my newly purchased flooring and how to look after it once installed. Everything was delivered safely and was very well packaged.
Flooring is lovely and good quality. The fitter also commented on how nice it was!

February 10, 2021
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Reply from Floorstore

Thanks for the great review

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Rated 5 out of 5 stars

Door saddles

Put in an order for some door saddles online, and Andy took the initiative to call me up and change the shipping method to save me 30£. Much appreciated!

February 2, 2021
Unprompted review
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Reply from Floorstore

Thanks for the great review

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Rated 5 out of 5 stars

Delivery packed to perfection

I haven’t yet had my floor fitted so can only comment on delivery.
The gentleman arranging the delivery was very helpful. The palate arrived with ease (I was contacted half an hour before delivery)
I’ve opened a box and the flooring is beautiful, I can’t wait to have it laid.

January 18, 2021
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Reply from Floorstore

Thanks for the great review

Rated 5 out of 5 stars

Fantastic service

Fantastic service, my sample arrived on time and is of good quality.

January 12, 2021
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Reply from Floorstore

Thanks for the great review

Rated 5 out of 5 stars

LVT flooring

Ordered flooring and received telephone call to confirm order and it was delivered 4 days later. Not had it fitted yet but looked excellent quality.

January 8, 2021
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Reply from Floorstore

Thanks for the great review.

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