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Rated 5 out of 5 stars

We purchased some wood flooring from Floorstore Crossgates and it was fitted today by Jonathan. His work was second to none he was very friendly and professional and the finish was beyond anything we... See more

Rated 5 out of 5 stars

Floorstore Boucher Road. A very friendly and informative guy called Jason helped us, calculated our measurements and offered assistance in what we needed. Even when we called back he specifically... See more

Rated 5 out of 5 stars

Absolute pleasure dealing with the floorstore. Ordered 20+ sqmtr of LVT Solid core flooring. Delivery was perfect and flooring secured to a pallet so no damage to any packages. I messed up the install... See more

Rated 5 out of 5 stars

Went into store for advice, was seen by guy called Andrew. Give me great advice about all ranges of floors and budgets and ended up buying floors for my hall and got a great for deal on the bedroom f... See more

Company replied

Company details

  1. Wood and Laminate Flooring Supplier

Written by the company

The Floor Store offer a massive range of Engineered, Wood and Laminate quality flooring. We have stores across the UK, and we sell online to the entire UK and Ireland. All our products are sourced directly from the manufacturer, this means that we get only the best deals for our customers. We offer home delivery or in-store collection.


Contact info

4.9

Excellent

TrustScore 5 out of 5

85 reviews

5-star
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Rated 5 out of 5 stars

Easy buying experience

Easy buying experience. All very courteous. Was called after placing order to confirm my choices and was advised of the delivery time. Delivery was seamless. Haven’t laid the floor yet, but it looks excellent quality. Very impressed.

December 4, 2020
Floorstore logo

Reply from Floorstore

Hi Alison, thanks for the great review!

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Rated 1 out of 5 stars

Guaranteed delivery 24 hrs

Guaranteed delivery 24 hrs
Still not here after 48 hrs

November 7, 2020
Floorstore logo

Reply from Floorstore

Hi David,

Apologies you are not happy with the service you received. We don't guarantee delivery within 24 hours. However I would have expected you to receive anything from us within 48 hours, please give us a call on 0118 207 7918 and ask for Marc. We will try to do what we can to help.

Thanks

Floorstore

Rated 5 out of 5 stars

Great Price and Service

Website was easy to use and prices were very competitive. I ordered some samples as I wasn't 100% sure which colour to choose and the samples arrived a few days later and really helped our decision.
Went back online and ordered the Natural Oak and it is really nice. They had a good sale on so that helped!
Thank you

November 4, 2020
Floorstore logo

Reply from Floorstore

Hi Stephen,

Thanks for the great review.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Really happy with my flooring. Always buy from the Door Store. Great quality and price.

November 4, 2020
Floorstore logo

Reply from Floorstore

Hi Kim,

Thanks for the review

Rated 5 out of 5 stars

Great range of floors and doors in a…

Great range of floors and doors in a massive warehouse showroom. I felt very safe in the current Covid climate with their distancing measures in place and the manner in which the staff dealt with me. I'm delighted with my newly renovated house. I will definitely buy from The Floor Store / Door Store again in the future!

October 6, 2020
Unprompted review
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Reply from Floorstore

Hi Steve,

Thanks for the review!

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