Gilmartins Reviews 

Shit service
No accountability

Took time off work, for an appointment between 8-1 sitting around at home waiting nothing, called gilmartin just after 1 to find out what is goin on, i was told we moved your booking between 1-5 no one informed me

I had other stuff planned for today, all i was told our system shows between 1-5 but i booked for 8-1 well sir all i can do is keep the booking or cancel it

Everytime with gilmartin time being wasted book days of work not getting paid

Utterly horrendous.
They do not keep appointments and you have to chase up.
They used the cheapest materials possible, fit and repair shoddily which means a second job has to be done, often by an alternative contractor.
Steer well clear of this company.

If I could give a minus 0 I would.

Disgraceful company, how can you actually try and run a business in this way? and why on earth do housing associations use them as a subcontractor.

Yet another missed appointment with no explanation after waiting weeks and weeks on end since the last missed appointment.

No explanation, just yet another no show despite sending text reminders the day before.

This company cannot even get the basics right and staff are unapologetic. This all feels like part of a comedy act except losing days waiting in for no shows is very much not funny!

Gilmartins put scaffolding up 2 months ago, for contractors to do some high level work on our residential block. The contractors finished the work 2 weeks after the scaffolding was errected. Gilmartins was told the works had been completed, and the scaffolding could be struck down. Four weeks later the scaffolding was still in place. After a phone call 2 weeks ago, I was told the scaffolding will be coming down the following week. We'll, it did not come down as promised. I phoned again today, but nobody could tell me when the scaffolding will be coming down. I was also told that Gilmartins did not have a phone number for their own scaffolding company, and they done everything by email. I asked for the email address, I was told it was in house use only. This is a bad company to deal with, they have no proper customer relations operatives, or customer service department.

Absolutely dreadful. They manage the window contracts for my building. They have left me with a broken window for nearly a year. It is a disgrace. Companies like Gilmartins should not exist. Multiple engineers contracted by Gilmartins have told me how poorly their office is run. They are fully to blame for leaving my home in a near unrentable state. There should be an internal process to stop this from happening. I hope my housing company Peabody suspends its contract with Gilmartins very soon. If the situation cannot be rectified soon I will be forced to take legal actions. Significant distress caused.

Very poor job allocated to them via housing association.
Never came out passed the job on to a diif company.
Job went back to them they lost the papers for the job.
Then sent plumber out who had no idea of the job he was supposed to do.
No part to replace..
Told him to ring his boss..they said they ring him back.
Waited 10.mins not rung back..told contractor get back on to them..
10 mins later hes on the phone.
I ask whats happening..he snapped back im on the phone. Several times then said ill let you no when ive finished on the phone..
Next he walks out the job no communication. Accusing me of aggressive behaviour.
I was not aggressive im a pensioner & due to their incompetence, ive being left without propper hygiene services. No shower no bath.. just a wash basin.. waited 4 weeks to start then they messed up. So have had to wait another 6 weeks to be near completion.
That was an excuse cos they messed up on the job deflecting the blame on me for their incompetence.
They told housing association they not coming back as they feel threatened.
Pulls out the job. Pathetic leaving me with uncompleted job. That they should have sorted. Wouldn't encourage anyone to use this company incompetent, unreliable & liars. Bunch of cowboys 🤠!! Overall poor service..

Absolutely appalling customer service . Do not use . Terrible attitude staff. Can’t deal with a query with out been rude.

Adrian arrived yesterday at my property and was very professional, prompt and efficient. He alone gets the 5 STARS - I'd absolutely recommend his knowledge and expertise.

Thanks Adrian - I'll copy this to Google Reviews and Similar Platforms going forward.

Sinceres JAHmayine

Would leave 0 stars if I could.
The most disorganised, unresponsive and unprofessional company I have ever known. I cannot fathom how they're still in business.
Avoid at all costs wherever possible

Lewis (Plumber- multi trade)

He provided an outstanding service at my property today 05/05/2026, and really went the extra mile.

In my past experiences, the standard of some operatives hasn’t always been great, but Lewis completely changed that impression. He took the time to carry out a thorough check and gave my shower drain a proper clean, He was able to fix the issue DURING THE DURATION OF THE JOB rather than rushing the job which meant I wouldn’t have to reschedule or follow up with another appointment! He was both kind and highly knowledgeable throughout. If Gilmartins had more workers like Lewis, the company would truly thrive.

He is an aspect to your team and it shows :)

Unreliable. Have not shown up on 2 appointments, the latest without providing any explanation. Taken day of work for nothing and they have no regard for wasting my time.

Absolutely appalling. One of Gilmartins workmen was doing a reasonably short job in my kitchen. I asked him how much longer did he think he would be as I had to leave to pick my child up from school. He said he was almost finished, just clearing up and then he would be done & leaving. I said I had to leave now & would he be OK letting himself out & shutting the front door behind him. No problem he said, so I left him to it & went off on the school run. Well he obviously assumed he was alone in the house & decided to go upstairs & have a look in the bedrooms! I can only imagine his surprise upon opening a closed door to find my adult son lying in bed having worked a night shift ! My son was awoken by the door opening & a guy in overalls mumbling "eh, tell your mum I was just checking the windows..." !! Let me just point out, the job he was doing, IN THE KITCHEN, downstairs, had nothing to do with windows, or anything that required him to go upstairs, and the windows he allegedly took upon himself to check are 4 storeys up, so not even a security concern, & NO business of his anyway. The toilet has a sign on the door saying 'LOO', but if that was what he was looking for surely that's what he would have said ? The only reason I didn't call the company & report him was because, obviously, he knows my address, & I worried about any repercussions from him if he faced any disciplinary action due to me reporting him.

I’ve had a very poor experience with this company. They have repeatedly cancelled appointments, often at short notice, which has been extremely frustrating. On the occasions they have actually attended, they only take photos of the issues that need repairing and then leave without carrying out any work or providing a clear follow-up.

Their communication has been unprofessional, and I’ve found their attitude rude and dismissive. Overall, the service feels unreliable and disorganised.

I would strongly advise others to avoid this company and consider alternative providers.

If i could give them a minus I would. These people came out to repair one side of a double socket. He unplugged my freezer and fixed it. He then left my freezer unplugged which resulted in me losing all my freezer food which was around £500. I complained and they said in short that the socket didn’t work and I’m lying. Disgusting behaviour

Again I don't have a choice for our service providers . I reported a problem with my shower which is the only form of bathing I have.it was classed as an emergency reported on Monday electrician turned up monday took a photo of the shower and said I need a plumber. Plumber turned up Tuesday changed the shower but it still couldn't get warm cos the circuit breaker wasn't sufficient enough and I need an electrician appointment was made for Wednesday afternoon the appointment was cancelled at 4pm had to arrange for someone to come and let them in on Thursday morning told them no one could get here until 9am they said that's ok .the plumber turned up at 8am I sent him 3 text messages telling him that someone was on the way they got there at 8.15 at 8.30 I received a text saying work was completed so I rang the person at my flat and she told me no one had been so rang gilmartins again they said the plumber had only just left and would come back he did for a different job .asked when the electrician would come to fix the shower they said Friday morning after telling them a hundred times that I work until 12 ish they told me they don't work afternoon in my area so now I have arranged for it to be Monday on my day off so a week to do an emergency job very poor communication controllers have no idea how to inform there staff and staff don't read their messages if they do they take no notice .rubbish and lies is all you get

This company is quite possibly the most incompetent and dishonest contractor I have ever had the misfortune of dealing with. They are absolutely shambolic and seem to thrive on making false claims to housing associations just to tick boxes, while residents are left to suffer.

Here is the reality of their "service":

Total Incompetence: I have had a leak in my flat for 5 months. Despite multiple visits, they are incapable of fixing a basic issue.

Lazy Contractors: The workers they send out are lazy and clearly avoid anything that looks like a "big job." They do the bare minimum, make an excuse, and leave the problem exactly as they found it.

Useless Management: Their operators are a waste of time and tell you whatever you want to hear to get you off the phone. Managers promise to call back and never do.

Non-Existent Leadership: The CEO is just as bad as the rest of the company. I have emailed him twice directly to resolve this ongoing nightmare, and he hasn't even bothered to acknowledge or respond. It's clear the culture of ignoring customers starts at the very top.

They are happy to take money from housing associations while providing a sub-standard, dishonest service. If your housing association uses Gilmartins, complain immediately. They are unfit for purpose.

Very Poor Workmanship
Beyond disappointed with the level of workmanship completed by the Gilmartin's contractor @ our Peabody managed property. The wall was left with massive bubbles in the plaster work and the carpet was also destroyed.

From the moment I called in to when the engineer finished, the service has been amazing. Thank you to all the staff and especially the engineer who went above and beyond for the repairs in my home

Very happy with the work carried out at my property. 5 Stars!!

The plumber did a great job and was very polite