Gilmartins Reviews 

I have been waiting since 8 am this morning for gilmartins to turn up and sort my bathroom out, I was told they would be here between 8 and 1, they are subcontractors to sanctuary housing, i rang sanctuary who then said the operative had been delayed, so then told me I would have stay in the rest of the day incase he turned up,they have my number as they sent me a text this morning tell me they were coming, they have cancelled the job before and sanctuary couldn't care less

Good job done on time by Amin friendly happy service
arrived on time completed job promptly left flat clean thank you

Great customer service with Engineer completing my repair. Thank you

I have genuinely enjoyed my time working for this company. During my employment, I was given the opportunity to develop my skills, gain valuable experience, and work alongside a supportive and professional team.
Management has always been approachable, and I appreciate the trust and opportunities I was given throughout my time here. Like any workplace, there are challenges, but overall it has been a positive experience that has helped me grow both personally and professionally.
I am leaving to pursue a new career opportunity, but I would like to thank everyone for their support and wish the company continued success in the future. I would happily recommend this company to anyone looking for a professional and rewarding place to work.
Naz the Electrician

Very negative experience, would not recommend them. They do not show up for appointments and try to blame customers.

Gilmartins were appointed to creosote our shed and fencing. To date, they’ve attended for approximately 5 hours - we estimate the job would take one man about 3 days.
Today, our landlord stated that Gilmartins claim the work has been completed.

They are not only totally inefficient but blatant liars!

Absolutely useless, avoid these cowboys like the plague.

Another disappointing experience with Gilmartins. We had a repair appointment booked and later contacted them for an update, only to be told that they attended before 8am and that nobody answered the door.
However, our intercom app shows no missed calls or doorbell rings. In addition, on the morning of the appointment we did not receive any driver tracking or movement text notifications, which we usually receive when an operative is genuinely on their way.
If they had attended, why was there no attempt to contact us on our mobile numbers, which they have on record?
As a result, the appointment has now been pushed back by another month. Repeated delays, poor communication and missed appointments have made an already stressful repair situation much worse. We simply expect reliable service and clear communication.

Absolutely shocking service, apparently fixed a mould problem by cutting a square out of linning paper and treating and painting a square, when the whole wall is affected under the linning paper. They are the definition of a cowboy builder!!!!! Customer service is the WORST and the contractors need to quit thier jobs because they don't know thier arse from thier elbows

Shit service
No accountability

Took time off work, for an appointment between 8-1 sitting around at home waiting nothing, called gilmartin just after 1 to find out what is goin on, i was told we moved your booking between 1-5 no one informed me

I had other stuff planned for today, all i was told our system shows between 1-5 but i booked for 8-1 well sir all i can do is keep the booking or cancel it

Everytime with gilmartin time being wasted book days of work not getting paid

Utterly horrendous.
They do not keep appointments and you have to chase up.
They used the cheapest materials possible, fit and repair shoddily which means a second job has to be done, often by an alternative contractor.
Steer well clear of this company.

If I could give a minus 0 I would.

Disgraceful company, how can you actually try and run a business in this way? and why on earth do housing associations use them as a subcontractor.

Yet another missed appointment with no explanation after waiting weeks and weeks on end since the last missed appointment.

No explanation, just yet another no show despite sending text reminders the day before.

This company cannot even get the basics right and staff are unapologetic. This all feels like part of a comedy act except losing days waiting in for no shows is very much not funny!

Gilmartins put scaffolding up 2 months ago, for contractors to do some high level work on our residential block. The contractors finished the work 2 weeks after the scaffolding was errected. Gilmartins was told the works had been completed, and the scaffolding could be struck down. Four weeks later the scaffolding was still in place. After a phone call 2 weeks ago, I was told the scaffolding will be coming down the following week. We'll, it did not come down as promised. I phoned again today, but nobody could tell me when the scaffolding will be coming down. I was also told that Gilmartins did not have a phone number for their own scaffolding company, and they done everything by email. I asked for the email address, I was told it was in house use only. This is a bad company to deal with, they have no proper customer relations operatives, or customer service department.

Absolutely dreadful. They manage the window contracts for my building. They have left me with a broken window for nearly a year. It is a disgrace. Companies like Gilmartins should not exist. Multiple engineers contracted by Gilmartins have told me how poorly their office is run. They are fully to blame for leaving my home in a near unrentable state. There should be an internal process to stop this from happening. I hope my housing company Peabody suspends its contract with Gilmartins very soon. If the situation cannot be rectified soon I will be forced to take legal actions. Significant distress caused.

Very poor job allocated to them via housing association.
Never came out passed the job on to a diif company.
Job went back to them they lost the papers for the job.
Then sent plumber out who had no idea of the job he was supposed to do.
No part to replace..
Told him to ring his boss..they said they ring him back.
Waited 10.mins not rung back..told contractor get back on to them..
10 mins later hes on the phone.
I ask whats happening..he snapped back im on the phone. Several times then said ill let you no when ive finished on the phone..
Next he walks out the job no communication. Accusing me of aggressive behaviour.
I was not aggressive im a pensioner & due to their incompetence, ive being left without propper hygiene services. No shower no bath.. just a wash basin.. waited 4 weeks to start then they messed up. So have had to wait another 6 weeks to be near completion.
That was an excuse cos they messed up on the job deflecting the blame on me for their incompetence.
They told housing association they not coming back as they feel threatened.
Pulls out the job. Pathetic leaving me with uncompleted job. That they should have sorted. Wouldn't encourage anyone to use this company incompetent, unreliable & liars. Bunch of cowboys 🤠!! Overall poor service..

Absolutely appalling customer service . Do not use . Terrible attitude staff. Can’t deal with a query with out been rude.

Adrian arrived yesterday at my property and was very professional, prompt and efficient. He alone gets the 5 STARS - I'd absolutely recommend his knowledge and expertise.

Thanks Adrian - I'll copy this to Google Reviews and Similar Platforms going forward.

Sinceres JAHmayine

Would leave 0 stars if I could.
The most disorganised, unresponsive and unprofessional company I have ever known. I cannot fathom how they're still in business.
Avoid at all costs wherever possible

Lewis (Plumber- multi trade)

He provided an outstanding service at my property today 05/05/2026, and really went the extra mile.

In my past experiences, the standard of some operatives hasn’t always been great, but Lewis completely changed that impression. He took the time to carry out a thorough check and gave my shower drain a proper clean, He was able to fix the issue DURING THE DURATION OF THE JOB rather than rushing the job which meant I wouldn’t have to reschedule or follow up with another appointment! He was both kind and highly knowledgeable throughout. If Gilmartins had more workers like Lewis, the company would truly thrive.

He is an aspect to your team and it shows :)

Unreliable. Have not shown up on 2 appointments, the latest without providing any explanation. Taken day of work for nothing and they have no regard for wasting my time.